Data Performance Engineer

NOV, Inc.$95K — $115K *
Technical Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Technical diploma or equivalent experience required.
  • Minimum of 4 years in relevant fields like Field Service or Technical Support.
  • Strong technical analysis and efficient report writing skills.
  • Proficient in interpreting mechanical, electrical, and hydraulic schematics.
  • Deep troubleshooting skills for complex technical problems.

Responsibilities

  • Evaluate and recommend product design and operational improvements.
  • Support new product development and enhance performance and cost efficiency.
  • Conduct technical analysis on competitors' products and patents.
  • Act as an escalation point for complex technical issues to Tier 2 SMEs.
  • Provide advanced technical product support globally, 24/7.
  • Lead training programs for Tier 2 technicians and engineers.
  • Analyze product reliability trends to recommend improvements.

Benefits

  • Work in a globally collaborative environment with international teams.
  • Engage in continuous improvement through product training and support.
  • Access to advanced technical resources and tooling for product support.
  • Participate in high-stakes customer interactions and decision-making.
  • Contribute to innovative product development and enhancements.
Full Job Description
Job Description

PRIMARY RESPONSIBILITIES
  • Evaluate, analyze, and recommend improvements to product design, maintenance, and operational performance.
  • Support the development of new products and drive performance enhancements and cost improvements.
  • Assess and recommend new materials to support product design changes.
  • Conduct technical analysis of competitive products, services, and patents.
  • Serve as a technical escalation point for Tier 2 SMEs, providing advanced analysis and resolution of complex issues.
  • Comply with all NOV and HSE policies and procedures.
  • Perform additional duties as assigned by the COE Technical Leader.
FACILITY / GROUP RESPONSIBILITIES
  • Provide advanced technical product support to global SMEs delivering 24/7 support to internal and external customers.
  • Lead and support training and competency development programs for Tier 2 technicians and engineers.
  • Identify and analyze product reliability trends to inform performance improvements.
  • Deliver structured technical feedback to Product Engineering on product performance and reliability.
  • Review and support Product Notifications (PNs), including planning, implementation, tracking, and reporting.
  • Prepare technical reports with damage assessments and recommended corrective actions based on field data and customer reports.
  • Coordinate with internal and external specialists to resolve complex technical issues.
  • Maintain strong collaboration with Global Product Engineering and related teams.
  • Partner across business lines to deliver "Service Above All."
EDUCATION & EXPERIENCE
  • Technical diploma or equivalent combination of education and experience.
  • 4+ years of relevant experience (e.g., Field Service, Technical Support, Field Engineering, I&C, eHawk, AM Projects).
  • Strong technical analysis and report writing skills.
  • Ability to work effectively across multinational teams and time zones.
  • Advanced ability to read and interpret mechanical, electrical, and hydraulic drawings.
  • Capability to troubleshoot complex, cross-disciplinary technical issues.
JOB REQUIREMENTS
  • Participate in customer meetings; assess technical issues, provide recommendations, and document outcomes.
  • Develop technical work scopes and recommend specialized tooling.
  • Review and optimize spare parts lists and inventory strategies.
  • Support FATs (Factory Acceptance Tests).
  • Contribute to training materials, competency frameworks, and assessments.
  • Evaluate new products, tools, and services and provide recommendations.
  • Support leadership in assessing team competency and assigning work based on complexity and urgency.
  • Act as backup for the COE Technical Leader when needed.
  • Generate and manage reports analyzing operational activities and performance.
  • Utilize systems such as Rig Office, Team Center, Glovia, Oracle, and PIMS.
  • Ensure compliance with ISO 9001 and NOV quality management standards.
  • Apply root cause analysis methods (e.g., 5 Whys, Fishbone) to troubleshoot failures.
  • Support remote upgrades and adhere to NOV best practices.
  • Understand NOV equipment taxonomy, failure modes, and diagnostic techniques.

About NOV, Inc.

NOV, Inc. Careers

Joining NOV, Inc. presents an unparalleled opportunity to advance a career in the energy sector with a company at the forefront of driving innovation and growth. NOV, Inc. is actively seeking professionals who are ready to engage with a global team that values leadership, diversity, and professional development.

Explore Job Opportunities

NOV, Inc. offers a variety of job opportunities that cater to a range of skills and experiences. Whether it's in engineering, finance, or project management, NOV, Inc. positions itself as a leader in career advancement in the energy industry. Explore open positions that align with professional skills and career interests.

Internship Programs

NOV, Inc. believes in nurturing talent from the ground up. Internship programs at NOV, Inc. provide invaluable industry exposure and hands-on experience, making them a cornerstone of professional development for students and recent graduates eager to make their mark.

Commitment to Employee Growth and Benefits

At NOV, Inc., employee growth is a priority, supported by comprehensive benefits and diversity training programs designed to foster an inclusive workplace. NOV, Inc. invests in its team, ensuring access to the tools and training necessary to excel both professionally and personally.

Cultivating a Culture of Innovation

The culture at NOV, Inc. is built on a foundation of innovation and collaborative problem-solving. Employees are encouraged to bring fresh ideas and perspectives to the table, driving the company’s leadership in the energy sector.

Professional Development and Networking

NOV, Inc. is dedicated to the continuous professional development of its team members through leadership training, networking opportunities, and robust career paths. Employees at NOV, Inc. enjoy a dynamic environment where they can build strong professional networks and enhance their career trajectory.

Hiring Process

The hiring process at NOV, Inc. is designed to be transparent and engaging, starting from the initial job posting to the final interview. Candidates are encouraged to showcase their skills and experiences through a detailed resume and during the interview process, ensuring a fit that is beneficial both for the individual and for NOV, Inc.

Join the NOV, Inc. Team

NOV, Inc. is looking for passionate, curious, and innovative team players. Search for open positions that match skills and interests on the NOV, Inc. careers page. Discover how a position at NOV, Inc. can propel a career to new heights.

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