Support Engineer

Mintlify

• $90K — $120K *
San Francisco, CA 94112In-Person
Information Technology
Less than 5 years of experience
Reposted Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Proven experience in technical support at a software or developer tools company
  • Comfortable using Git, GitHub, Retool, MDX/Markdown, and IDEs
  • Ability to read and understand code, troubleshoot bugs, and identify root causes
  • Strong written communication skills with a friendly, professional tone
  • Comfort using AI agents and improving training data for them

Responsibilities

  • Respond to product and technical questions through our support platform
  • Debug issues by inspecting customer setups, including GitHub repositories and internal deployment tools
  • Resolve the majority of support inquiries independently, escalating only when necessary
  • Collaborate with our support lead to evolve processes and ensure consistency
  • Help improve internal support tooling and workflows as we scale

Benefits

  • Competitive compensation and equity
  • Free Waymos
  • 20 days paid time off every year
  • Health, dental, vision
  • 401k or RRSP
  • Free lunch and dinners
  • $420/mo. wellness stipend
  • Annual team offsite
Full Job Description
What you'll work on here
  • Responding to product and technical questions through our support platform (Plain)
  • Resolving the majority of support inquiries independently, escalating to engineering only when necessary
  • Debugging issues by inspecting customer setups, including GitHub repositories, MDX files, and internal deployment tools (Retool)
  • Collaborating with our support lead to evolve processes and ensure consistency
  • Helping improve internal support tooling and workflows as we scale
  • Opening PRs to fix bugs or make improvements in real codebases
What you'll bring to the table
  • Proficiency with Git, GitHub, MDX/Markdown, and IDEs
  • CS degree, bootcamp, or equivalent demonstrated through GitHub activity or shipped projects
  • Some experience in a technical support or developer-facing role (entry level acceptable)
  • Has directly owned a customer relationship or support queue - not just contributed to one
  • Ability to diagnose technical issues independently without requiring engineering escalation for first-line diagnosis
  • Exposure to AI tooling, automations, or LLM-based workflows (built something, not just used something)
  • Excellent written communication - friendly, precise, and professional
  • Builder mindset: sees a manual process and wants to automate it
Company Benefits:
  • Competitive compensation and equity
  • 20 days paid time off every year
  • 401k or RRSP
  • $420/mo. wellness stipend
  • 100% coverage for Health, dental, vision
  • Free Ubers to and from work
  • Free lunch and dinners
  • Annual team offsite (previously went to Alaska, Hawaii)
* Ladders Estimates

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