SummaryThe Supervisory Management & Program Analyst will manage the Software Delivery Facilitation Service Branch within the IT Enterprise Software Management Division of the Office of Information and Technology, Strategy and Performance Service.
DutiesHelp
The Software Delivery Facilitation Services Branch is responsible for enterprise Software Asset Management (SAM) and ensuring that software is delivered to end-users across the FAA in a secure, efficient, and compliant manner.
Serves as the Manager of the Software Delivery Facilitation Service Branch. Directs the work of subordinate employees for organizational projects/programs within a major subdivision. Work includes a mixture of routine and complex projects based on the objectives of the major subdivision/LOB/ SO. Defines, plans, and organizes the assigned budget, staff, and other resources to accomplish objectives for the organization's projects and programs. Managerial duties include planning; communicating the organization's vision and objectives; setting priorities; assigning tasks and responsibilities; monitoring and evaluating performance; coaching and developing employee capabilities; approving leave; and taking, recommending, or approving corrective/disciplinary actions as appropriate.
Performs and/or oversees and manages the following:
Provides guidance and assistance to Program Management Offices, Project Managers and FAA executives concerning the performance and efficiencies of the software delivery lifecycle.
Serves as a Subject Matter Expert (SME) on SAM practices; responsible for establishing and implementing strategies totrack, manage, and optimize the organization's deployment processes and the FAA's software footprint from deploymentto retirement. Coordinates closely across the Enterprise Software Management division to execute these dutieseffectively.
Coordinates closely with software licensing teams, software vendor leads, security leads, infrastructure and operation steams, mission partnership managers, and AIT management and leadership to ensure all deployed software meets FAA requirements.
Provides accurate and complete software deployment reports to the Enterprise Software Management Division, directly supporting the agency's reporting requirements for the Federal IT Acquisition Reform Act (FITARA) and Office of Management and Budget (OMB) mandates regarding software asset utilization and security compliance.
Oversees the authorized distribution and deployment of end-user software to the FAA workforce. Works in directalignment with the FAA's Enterprise Software Board (ESB). Ensures all delivery mechanisms comply with federalcybersecurity mandates, and that only ESB-approved software is deployed.
Responsible for the branch's processing of software requests within AIT's IT Service Management platform, ensuring staff process all requests in a timely and compliant manner and according to the organization's performance measurements. Follows up on aging requests, ensures cross-functional parties fulfill their responsibilities, and applies experience and knowledge to analyze and evaluate request trends to distribute workloads and resolve delivery bottlenecks quickly.
Collaborates with the Infrastructure and Operations team to ensure deployment packages are built according to requirements. Responsible for ensuring staff utilize deployment packages strictly in accordance with established organization's processes. Coordinates with the FAA's Service Center and technicians to ensure software that is installed via manual activities is done so according to organization's standards. Reviews utilization data to make recommendations on more efficient software deployment, reclamation of unused licenses, and determinations to terminate unsupported software packages.
Collaborates with branch employees, team members and various others to share information, build knowledge management practices, and optimize delivery workflows. Keeps customers abreast of service status, ensuring they understand the plan of action, assigned personnel, status, any processing delays, and projected completion dates.
RequirementsHelp
Conditions of employment- US Citizenship is required.
- Selective Service Registration is required for males born after 12/31/1959.
- Must submit an SF50 (See Required Documents).
- A one-year supervisor/managerial probationary period may be required.
QualificationsTo view the complete qualification standard, applicants should reference OPM Program Management Series 0340
https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/0300/program-management-series-0340/
To qualify for this position, you must demonstrate in your application that you possess at least one year of specialized experience equivalent to FV-I, FG/GS-13. Specialized experience is experience that has equipped you with the particular knowledge, skills, and abilities to perform successfully the duties of the position.
Specialized Experience is: Experience managing programs and projects in an IT Service delivery environment, to include tracking, managing, and optimizing software delivery and asset management.
Qualifications must be met by the closing date of this vacancy announcement.
Interviews: Some, all, or none of the applicants may be interviewed.
Preview job questionnaire
Make sure your resume includes detailed information to support your qualifications and answers to the job questionnaire.
Additional informationWe may use this vacancy to fill other similar vacant positions.
Position may be subject to a background investigation.
A one-year probationary period may be required.
The person selected for this position may be required to file a financial disclosure statement within 30 days of entry on duty. FAA policy limits certain outside employment and financial investments in aviation-related companies. www.faa.gov/jobs/workinghere/financial-disclosure-requirements
As a part of the Federal-Wide Hiring Reform Initiative (streamlining the hiring process), the FAA is committed to eliminating the use of the Knowledge, Skills and Ability (KSA) narratives from the initial application in the hiring process for all announcements. Therefore, as an applicant for this announcement, you are NOT required to provide a narrative response in the text box listed below each KSA.
In lieu of providing a KSA narrative response in the text box listed below each KSAs in your work history, please include information that provides specific examples of how you meet the response level or answer you chose for each KSA. Your work history examples should be specific and clearly reflect the highest level of ability. Your KSA answers will be evaluated further to validate whether the level that you selected is appropriate based on the work history and experience you provided. Your answers may be adjusted by a Human Resource Specialist as appropriate.
Eligible applicants meeting the minimum qualification requirements and selective factor(s), if applicable, may be further evaluated on the Knowledge, Skills and Abilities (KSA) listed in the announcement. Based on this evaluation, applicants will be placed in one of the following categories: score order, category grouping, or alphabetical order and referred to the selecting official for consideration.
Please ensure you answer all questions and follow all instructions carefully. Errors or omissions may impact your rating or may result in you not being considered for the job.
This is not a bargaining unit position.
Links to Important Information: Locality Pay, COLA
Expand Hide additional information
BenefitsHelp
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
