Summary

• Position(s) are to be filled in following area(s):
  
  • TS - Operation Support, Capital Management & Oversight, Compliance and Accountability

REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS

Duties

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As a Senior Manager you will:

• Exercise delegated managerial authority to oversee the overall planning, directing and timely execution of a program, several program segments (each of which is managed through separate subordinate organizational units), or comparable staff functions, including development, assignment, and higher level clearance of goals and objectives for supervisors or managers of subordinate organizational unit or lower organizational levels.
• Approve multi year and longer range work plans developed by the supervisors or managers of subordinate organizational units and subsequently manage the overall work to enhance achievement of the goals and objectives.
• Oversee the revision of long range plans, goals and objectives for the work directed.
• Manage the development of policy changes in response to changes in levels of appropriations or other legislated changes.
• Manage organizational changes throughout the organization directed or major change to the structure and content of the program or program segments directed.
• Exercise discretionary authority to approve the allocation and distribution of funds in the organizations budget.

The following are the job specific duties of this position. You will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

• Serves as a senior supervisory Program and Management Analyst with full delegated authority over
  assigned staff, providing executive-level leadership, direction, and decision-making in support of IRS
  Taxpayer Services programs with Service-wide impact. Leads a multidisciplinary team responsible for
  high-visibility, mission-critical initiatives affecting multiple business units, ensuring alignment with
  organizational priorities, regulatory requirements, and strategic objectives. Establishes and enforces
  performance standards; independently assigns, prioritizes, and adjusts work based on evolving program
  needs; and evaluates employee performance to ensure accountability, quality, and timeliness of results.
  Develops and implements comprehensive workforce plans addressing current and future program
  requirements, including succession planning, staffing strategies, and skills gap analysis.
• Creates and sustains a high-performing work environment by mentoring staff, fostering professional
  development, and promoting continuous learning aligned with organizational goals. Exercises full
  supervisory authority in addressing performance and conduct issues, implementing corrective or
  disciplinary actions, and recognizing employee contributions. Directs workload distribution and resource
  utilization to maximize efficiency and effectiveness across program operations. Leads organizational
  change initiatives with significant operational impact, guiding employees through transitions and ensuring
  continuity of operations. Collaborates and negotiates with senior leadership and stakeholders across the
  IRS to secure resources, resolve complex issues, and drive successful execution of strategic initiatives.
  Promotes a culture of accountability, innovation, and customer-focused service delivery.
• Serves as a senior subject matter expert and strategic authority on program and management analysis
  within Taxpayer Services, exercising independent authority in the development, implementation, and
  evaluation of complex programs and initiatives with broad organizational impact. Provides authoritative
  guidance on program planning, execution, and performance management, ensuring alignment with IRS
  policies, legislative requirements, and strategic objectives. Conducts advanced analytical studies
  involving large and complex datasets to assess program effectiveness, identify trends and risks, and
  evaluate operational and compliance impacts. Develops and implements data-driven solutions that
  improve efficiency, enhance service delivery, and strengthen program outcomes.

STANDARD POSITION DESCRIPTIONS (SPD): PD98014

Visit the IRS SPD Library to access the position descriptions.

Requirements

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Conditions of employment

• Probationary Period - A person who is required to go through a probationary period and then is transferred, promoted, demoted, or reassigned before he or she completes such period is required to complete the remainder of the probationary period in the new position.
• Supervisory Probationary Period - Subject to a 1-year supervisory or managerial probationary period (unless already completed).

• Government Credit Card - Obtain and use a Government-issued charge card for business-related travel.

ADDITIONAL REQUIREMENTS SHOWN IN QUALIFICATIONS SECTION

Qualifications

Federal experience is not required. Experience may have been gained in the public sector, private sector or through Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week, on your resume.

IR-01 SPECIALIZED EXPERIENCE: To be minimally qualified for this position you must have at least one year of specialized experience equivalent to the next lower level payband or GS grade in the normal line of progression. Specialized experience would include one year of substantive supervisory or program management experience at the GS-13 or GS-14 level or equivalent level manager or comparable management or leadership experiences outside of Federal service. To be qualifying for this position your experience must include:

• Applying management techniques, methods, theories, principles, and labor relations concepts, sufficient to assure optimum utilization of personnel, equipment, and space, and to accomplish program objectives through combined technical and administrative oversight.
• Planning, directing, and evaluating work of subordinate managers, employees, and/or others with consideration of customer impact, stakeholder engagement, and service delivery outcomes.
• Applying appropriate policies, applicable laws, regulations and procedures to provide oversight and direction in the planning, development and implementation of the technical aspects of Taxpayer Services programs.
• Applying budgetary concepts and procedures and cost benefit analysis techniques to monitor program effectiveness and recommend financial operational change.
• Leading data analysis and program evaluation on major programs segments, organizational structures and/or functional responsibilities to drive performance improvements and operational change.

AND

You must also meet the following requirement(s):

• TIME AFTER COMPETITIVE APPOINTMENT (TACA): By the closing date (or if this is an open continuous announcement, by the cut-off date) specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment. For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to "All US Citizens"
• For more information on qualifications please refer to OPM's Qualifications Standards.

Go to Understanding the IRS Paybands for GS/IR conversion.

Education

A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here (Section 3, Explanation of Terms) or here for Foreign Education Credentialing instructions.

We recommend choosing an evaluator from a member organization of one of the following national associations of credential evaluation services: National Association of Credential Evaluation Services (NACES) or Association of International Credentials Evaluators (AICE).

Additional information

• Consider each location carefully when applying. If you are selected for a location, that location will become your official post of duty.
• In the event that a building is closed due to rent management, new hires may be placed in a local commuting location.
• Additional jobs may be filled from this announcement or any other source to fill these vacancies.
• Alternative work schedule, staggered work hours may be available.
• Salary: IRS (IR) Pay Band Locality Pay tables may be found under 2026 - IR Salary Tables

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Benefits

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As a current IRS employee, you know the great benefits we offer. Should you have any questions about benefits, please contact the Employee Resource Center (ERC)

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