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Job Category
Customer Success
Job Details
At Salesforce, we are dedicated to fostering a diverse and inclusive workplace where individuals from all backgrounds are welcomed and valued. We believe that the unique perspectives and skills of diverse candidates greatly contribute to the success of our teams. As an
Commerce Cloud Success Architect, you will play a crucial role in driving successful outcomes for our strategic customers by leveraging your technical expertise in AI-driven agent design, orchestration, and automation.
Salesforce Commerce Cloud is a cloud-based e-commerce platform that enables businesses to create and manage unified shopping experiences across digital channels - web, mobile, social, and in-store. It provides tools for building and personalizing storefronts, managing product catalogs, processing orders, and running promotions, all powered by AI (Einstein) to drive personalized recommendations and smarter merchandising. It's designed for both B2C and B2B commerce, helping brands scale their online retail operations while integrating seamlessly with the broader Salesforce ecosystem (Sales Cloud, Service Cloud, Marketing Cloud, etc.).
Responsibilities- Be a trusted Commerce Cloud subject-matter expert for the broader Success Architect organization
- Engage with our Signature and Strategic customers to evaluate and recommend optimization strategies for technical architecture, dev/ops, performance, and solution design specific to Agentforce
- Identify and evaluate capability gaps for standard product capability or identify creative Architect solutions through customization
- Facilitate and influence Executive stakeholders while aligning technology strategy to business value and ROI
- Run playbooks aligned with our Success Architect engagement catalog, tailored to the unique needs and opportunities of Agentforce customers
- Build strong relationships with both internal and external business partners, contributing to broader goals and growth
- Drive thought leadership through mentoring and knowledge sharing
Your ImpactAs an
Commerce Cloud Success Architect, you will have a significant impact on our customers' success and the growth of our organization. Your expertise and guidance will directly influence the technical architecture, performance optimization, and solution design strategies for our strategic customers, ensuring their success. By driving customer satisfaction and delivering exceptional value, you will contribute to the overall growth and reputation of Salesforce as a leader in the industry.
Minimum Requirements- Demonstrated ability to analyze, design, and optimize business processes focusing on agent architecture and automation, with a focus on guiding customers through adoption and optimization of Agentforce
- Excellent communication skills, and ability to work collaboratively with cross-functional teams from Developer to Executive
- Ability to facilitate discussions and translate technical concepts and solutions into tangible business value and ROI for customers
- Ability to demonstrate basic understanding and stay up-to-date with emerging AI and agentic technologies
- Proactive and self-starting attitude with the ability to manage tasks independently while collaborating remotely with customers and colleagues
- Values the importance of Data Ethics and Privacy by ensuring that customer solutions adhere to relevant regulations and best practices in data security and privacy
- Degree or equivalent experience required. Experience evaluated based on the strengths you'll need for the role (e.g. proven behaviors in previous jobs such as extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
Preferred Experience- Experience with Commerce Cloud Platform
- Experience implementing Salesforce Clouds, multi-cloud scenarios: Sales, Service, Industries, Marketing, or Commerce
- Familiar with at least one of the Salesforce Architecture Domains: Integration, Access and Identity Management, Data Architecture, Sharing and Visibility, Declarative and APEX Development
- Experience in programming languages such as Python, Java, .Net, SQL
Note: This role is office-flexible, and the expectation is to work from the office three days per week.
Unleash Your Potential
When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.
