Salesforce

Success Architect - Commerce Cloud

Salesforce$123K — $186K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of experience in technical architecture and business process optimization
  • Strong communication skills for interaction with diverse teams and stakeholders
  • Ability to translate technical solutions into business value and ROI
  • Familiar with AI and emerging technologies relevant to the role
  • Proactive self-starter who excels in independent and remote collaboration
  • Commitment to data ethics and privacy best practices
  • Undergraduate degree or equivalent experience required.

Responsibilities

  • Serve as a trusted expert in Commerce Cloud for the Success Architect team
  • Engage with Signature and Strategic customers to optimize technical architecture
  • Identify capability gaps and suggest creative customization solutions
  • Facilitate discussions with Executive stakeholders to align technology with business goals
  • Run tailored engagement playbooks for Agentforce customers
  • Build and maintain strong relationships with internal and external partners
  • Drive thought leadership through mentoring and sharing expertise.

Benefits

  • Office-flexible work arrangement, requiring three days in the office each week
  • Support for work-life balance through various resources and benefits
  • Opportunities for professional growth and development
  • Access to AI tools that enhance your productivity
  • Contribution to impactful projects that redefine customer experiences.
Full Job Description
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category
Customer Success

Job Details

Responsibilities
  • Be a trusted Commerce Cloud subject-matter expert for the broader Success Architect organization
  • Engage with our Signature and Strategic customers to evaluate and recommend optimization strategies for technical architecture, dev/ops, performance, and solution design specific to Agentforce
  • Identify and evaluate capability gaps for standard product capability or identify creative Architect solutions through customization
  • Facilitate and influence Executive stakeholders while aligning technology strategy to business value and ROI
  • Run playbooks aligned with our Success Architect engagement catalog, tailored to the unique needs and opportunities of Agentforce customers
  • Build strong relationships with both internal and external business partners, contributing to broader goals and growth
  • Drive thought leadership through mentoring and knowledge sharing


Your Impact
As an Commerce Cloud Success Architect, you will have a significant impact on our customers' success and the growth of our organization. Your expertise and guidance will directly influence the technical architecture, performance optimization, and solution design strategies for our strategic customers, ensuring their success. By driving customer satisfaction and delivering exceptional value, you will contribute to the overall growth and reputation of Salesforce as a leader in the industry.

Minimum Requirements
  • Demonstrated ability to analyze, design, and optimize business processes focusing on agent architecture and automation, with a focus on guiding customers through adoption and optimization of Agentforce
  • Excellent communication skills, and ability to work collaboratively with cross-functional teams from Developer to Executive
  • Ability to facilitate discussions and translate technical concepts and solutions into tangible business value and ROI for customers
  • Ability to demonstrate basic understanding and stay up-to-date with emerging AI and agentic technologies
  • Proactive and self-starting attitude with the ability to manage tasks independently while collaborating remotely with customers and colleagues
  • Values the importance of Data Ethics and Privacy by ensuring that customer solutions adhere to relevant regulations and best practices in data security and privacy
  • Degree or equivalent experience required. Experience evaluated based on the strengths you'll need for the role (e.g. proven behaviors in previous jobs such as extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

Preferred Experience
  • Experience with Commerce Cloud Platform
  • Experience implementing Salesforce Clouds, multi-cloud scenarios: Sales, Service, Industries, Marketing, or Commerce
  • Familiar with at least one of the Salesforce Architecture Domains: Integration, Access and Identity Management, Data Architecture, Sharing and Visibility, Declarative and APEX Development
  • Experience in programming languages such as Python, Java, .Net, SQL


Note: This role is office-flexible, and the expectation is to work from the office three days per week.

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

About Salesforce

ExactTarget is a provider of on-demand email marketing software solutions. Their suite of on-demand one-to-one marketing applications enables clients to send business-critical and event-triggered communications to increase sales, optimize marketing investments, and strengthen customer relationships. They offer four editions of their on-demand software application along with integrated solutions such as ExactTarget for AppExchange and ExactTarget for [Microsoft](/organization/Microsoft) Dynamics CRM.

Salesforce Careers

Joining Salesforce means becoming part of a dynamic, global team of professionals who are deeply committed to driving customer success and innovation. As the world's leading Customer Relationship Management (CRM) platform, Salesforce offers unparalleled job opportunities in technology and consulting, making it an ideal place for ambitious individuals looking to make a significant impact.

Work You'll Do

At Salesforce, every position is a chance to leverage your skills and creativity to transform businesses and industries. Our diverse team of experts collaborates to deliver cutting-edge solutions that foster growth and enhance leadership capabilities. By joining our team, you'll be at the forefront of digital innovation, using Salesforce's powerful platform to help clients navigate their transformation journeys.

Innovate and Lead

Salesforce is not just a company; it's a community where you can lead with your ideas and see them come to life. Our culture of innovation encourages you to challenge the status quo and push the boundaries of what's possible. With Salesforce, you'll work alongside leaders in technology and business who are committed to your growth and professional development.

Career Growth and Opportunities

Whether you're looking for an internship, a full-time position, or leadership roles, Salesforce provides a wealth of opportunities to advance your career. Our commitment to professional growth is reflected in our robust training programs, including leadership development and diversity training, designed to help you excel at every stage of your career.

Be Part of a Great Team

Salesforce prides itself on a culture that values diversity, teamwork, and open communication. We believe that our strength lies in our people, and we're committed to creating an environment where everyone can thrive. Joining our team means being part of a supportive community that encourages networking and collaboration.

Benefits and Culture

At Salesforce, we understand that job satisfaction extends beyond the office. That's why we offer competitive benefits to support the health, well-being, and financial security of our employees and their families. From health insurance and retirement plans to wellness programs and flexible working arrangements, we provide the benefits that contribute to a better work-life balance.

Explore Job Opportunities

Ready to take the next step in your career? Explore the wide range of employment opportunities at Salesforce. From technical roles to customer engagement positions, we are continuously hiring talented individuals who are passionate about making a difference.

Stay Connected

Keep up to date with the latest at Salesforce by following our careers blog. Gain insights from the people who work here and learn how you can bring your career to the next level with Salesforce.

Apply Now

Are you ready to join a company that's leading the way in CRM technology? Search open positions that match your skills and interests on our careers page. Tailor your resume, prepare for your interview, and take the first step towards a rewarding career at Salesforce.

SEARCH SALESFORCE JOBS

Join Salesforce today and be part of a company that's shaping the future of technology, fostering a culture of innovation, and building a more equitable world.
Learn more about Salesforce
Size
73,541 employees
Market Cap
$130.4 billion
Industry
Net Income
$4 billion
Founded
2000
5 Year Trend
+25.7%
Revenue
$21.2 billion
NASDAQ

Similar Jobs

More Jobs at Salesforce

More Information Technology Jobs

Find similar Success Architect - Commerce Cloud jobs: