Uber

Strategy & Operations Manager, Uber Direct

Uber$106K — $118K *
Business Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 2+ years in operations, strategy, analytics, or tech roles.
  • Strong data management skills in Excel/Google Sheets.
  • Proficient in SQL for data handling.
  • Experience with data visualization tools like Tableau or Power BI.
  • Bachelor's degree required.

Responsibilities

  • Identify and execute improvement projects for Account Management and Sales processes.
  • Design and automate business performance optimization processes.
  • Create processes for evaluating new partnership opportunities.
  • Collaborate with cross-functional teams to identify and resolve operational inefficiencies.
  • Serve as a cross-functional partner to various teams associated with Uber Direct.

Benefits

  • Eligible to participate in Uber's bonus program.
  • Opportunity for equity awards based on performance.
  • Access to a 401(k) plan.
  • Comprehensive health benefits package available for full-time employees.
Full Job Description
Job Description

About the Role

Uber Direct enables merchants to unlock last-mile delivery by tapping into Uber's expansive logistics network and marketplace. Delivering a high-quality, reliable experience is central to our value proposition-ensuring orders are fulfilled efficiently, consistently, and at scale.

As an Strategy & Operations Manager on the team, you will help scale the business by driving continuous improvements (through both process and tech changes) and help scale the business by driving commercial velocity. You will work on operational improvements & collaborate with cross-functional stakeholders to help us identify growth initiatives in new/existing partnerships and develop business cases for product improvement opportunities.

What You'll Do
  • Project Management: Identify, plan, and execute projects and root cause analyses to improve our existing processes for Account Management, Sales, and customer programs
  • Data Analysis: Design, execute and automate processes to run and optimize the business performance and KPI gaps. You will autonomously build your own analyses and dashboards to measure your projects' success
  • Commercial Enablement: Create new processes to prioritize and evaluate new partnership opportunities based on strategic and financial criteria. Develop resources that enable us to expand market adoption by clearly communicating merchant value with a lens of creativity to differentiate our offerings
  • Operations Management: Collaborate with Account Management teams, Sales, and other teams to identify process inefficiencies, build solutions, and drive operational efficiency (e.g. centralizing repeatable processes, account strategy and growth, weekly performance reporting)
  • Stakeholder Management: An important cross-functional partner to teams working with Uber Direct (Account Management, Sales, Product, Partner Engineering, Finance)


Basic Qualifications
  • 2+ years of professional work experience in a related field (start-up, operations, strategy, analytics, or tech)
  • Strong data management skills in Excel/Google Sheets
  • SQL proficiency is required
  • Experience in data visualization tools (e.g. Tableau, Looker, or Power BI)
  • Bachelor degree


Preferred Qualifications
  • Excellent project management skills with an ability to set up and manage processes and projects from the ground up
  • Experience in business case development and performance improvements by leveraging data and insights
  • Experience working cross functionally with Sales, Account Management, and CustomerSupport teams
  • Experiment and hustle to build quickly. This individual will need to identify and evaluate solutions for short and long-term operational problems
  • Data-driven decision-making mentality and sound business acumen through analytical thinking to assess process performance and financial viability
  • Clear communicator. You are a clear and concise communicator with the ability to synthesize a lot of information quickly, highlight the important points, and disseminate actionable insights
  • Comfort with ambiguity. You are unfazed by completing projects where all the information is not always available and priorities can change as more data comes to bear


Responsibilities

For New York City, NY-based roles: The base salary range for this role is USD $106,000 per year - USD $118,000 per year.

For San Francisco, CA-based roles: The base salary range for this role is USD $106,000 per year - USD $118,000 per year.

For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits.

About Uber

Uber Entertainment, Inc. is a privately held video game development company headquartered in beautiful downtown Kirkland, WA. Uber is currently developing Planetary Annihilation, a next generation real time strategy game of epic proportions.

Uber Careers

There has never been a better time to join our global team of Uber professionals—pioneers in the world of transportation and technology. Work you’ll do Join Uber’s industry-leading team to help drive forward the future of mobility and logistics for some of the world’s most dynamic cities and populations. Transform the way the world moves with the brightest minds at Uber, where innovation meets functionality to create solutions for everyday challenges. Lead from a unique position in the marketplace, at the intersection of technology, operational excellence, and user-centric design. Work with a global team of business and technology advisors to help clients and cities navigate their paths towards more efficient and sustainable urban transport solutions. Collaborate with a diverse group of Uber experts worldwide – a team dedicated to rethinking and improving the way the world moves. Introducing the Uber Innovation Hub We are building a market-leading team to pioneer advancements in transportation and logistics, ensuring Uber remains at the forefront of mobility solutions. Do innovative work Join a group of exceptional professionals where your skills in technology, leadership, and creativity can flourish. At Uber, innovation isn’t just a buzzword—it's the core of everything we do. Deliver targeted solutions through a depth and breadth of expertise and innovation that’s second to none, enhancing how cities, companies, and communities connect. Be part of a great team Engage with a wide-ranging technology stack and harness the unparalleled capabilities, global scale, and collective problem-solving skills of our diverse team. Future-proof your career Advance your career with Uber’s commitment to professional growth, offering extensive training, development, and certification support. Go as far as your ambition takes you with limitless job opportunities in a company that’s reshaping the world’s approach to transportation. Explore Uber’s approach to predictive maintenance ensures our fleet remains ready and efficient, reducing downtime and improving service reliability. Our end-to-end mobility solutions are transforming the way cities think about transportation, making Uber a key player in the future of urban mobility. The Uber Leadership and Innovation Alliance Our combined service capabilities, global scale, and joint solution development help overcome challenges and lead transformation in the transportation industry. Clients and cities around the globe look to Uber for new strategies and solutions to drive growth and innovation in the digital era. Stay connected Join Our Team Search open positions that match your skills and interest. We look for passionate, curious, creative, and solution-driven team players ready to redefine the world of mobility. SEARCH UBER JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who drive at Uber. READ CAREERS BLOG Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Uber.
Learn more about Uber
Size
29,300 employees
Market Cap
$48.6 billion
Industry
Net Income
-$6.7 billion
Founded
2009
5 Year Trend
+35.3%
Revenue
$11.1 billion
NASDAQ

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