Via

Strategy & Operations Associate Principal

Via • $100K — $125K *
Dallas, TX 75217In-Person
Transportation
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's degree required; 3+ years of experience in a strategic leadership role.
  • Independent self-starter who thrives in dynamic environments.
  • Exceptional communication skills with a knack for tone adaptation.
  • Detail-oriented and action-driven executor who operates autonomously.
  • Proven leader with experience managing support teams and fostering engagement.
  • Adaptable to change with a problem-solving mindset.
  • Local candidates from the Fort Worth area or those willing to relocate.

Responsibilities

  • Manage daily onsite operations to ensure safe, reliable transportation.
  • Make real-time, informed decisions regarding fleet and driver management.
  • Oversee the full employee lifecycle for drivers including scheduling and performance management.
  • Optimize driver schedules to align with demand expectations.
  • Act as the liaison between city partners, drivers, and community stakeholders.
  • Leverage data and technology to enhance service performance and rider experience.
  • Ensure strict compliance with operational policies and regulations.
  • Lead and develop a cohesive team of drivers, promoting a collaborative environment.

Benefits

  • Generous health benefits including free medical plans.
  • 401K matching program.
  • Comprehensive benefits package to support employee well-being.
Full Job Description
As a Strategy & Operations Associate Principal on Via's Operations team, you'll be responsible for managing operations using our innovative technology platform. You'll manage a team of local field operators focused on daily operations, driving continuous operational and quality improvements, and growing our services.

This is a fully in-person position with the expectation that you will be onsite 4-5 days per week. There may be a need for early mornings or evenings.

What You'll Do:
  • Manage the daily onsite operations of our service. You'll make sure our operations run smoothly to provide our riders with safe, reliable, and accessible transportation.
  • Make informed, real-time decisions about fleet, driver supply, compliance, rider needs, and unexpected issues - stepping in quickly to ensure continuously excellent and dependable service.
  • Manage the full employee lifecycle for drivers - scheduling, PTO approvals, daily inquiries, performance conversations, and adherence to workplace policies.
  • Manage driver work schedules to ensure the appropriate amount of vehicles are in service at any given time to meet demand expectations.
  • Act as the operational bridge between city partners, drivers, unions, community leaders, local organizations to help bring the community's goals to life.
  • Use data and technology to understand service performance, diagnose problems, and implement solutions that enhance efficiency and rider experience.
  • Ensure compliance with all relevant federal, state, local and company policies, procedures and regulations on service operations.
  • Lead, coach and develop an engaged team of drivers, fostering a collaborative, cohesive, and energetic environment.

Who You Are:
  • Strategic leader with a minimum of 3+ years of experience and hold a Bachelor's degree.
  • Independent self-starter, you thrive in fast-paced environments and feel comfortable with a very high level of responsibility.
  • Savvy and tactful communicator: you intuitively find the right tone in every situation.
  • Detail-oriented executor: you're obsessively action-oriented, and thrive while operating autonomously.
  • Experienced and exceptional leader: people love working with you and for you, and you have extensive experience leading support teams.
  • Flexible and adaptable: you love the challenge of adapting to change rapidly and making things work on the fly.
  • Problem solver; you don't accept the status quo and are always looking for creative solutions.
  • Based in the Fort Worth area or willing to relocate.

Compensation and Benefits:
  • Final salary will be determined by the candidate's experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable
  • Salary Range:$100,000 - $125,000 / year.
  • We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching.

There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride?

About Via

Via Transportation, Inc. is a global public transport, logistics, and TransitTech company headquartered in New York City. Via licenses its technology to cities, transportation authorities, school districts, universities, and private organizations to help build their own technology-driven transportation networks. It operates in partnership with over 400 local governments across more than 20 countries globally, including the United States, United Kingdom, Canada, Israel, Germany, France, Australia, New Zealand, Singapore, Japan, Brazil, Indonesia, Finland, Spain, Italy, Switzerland, and the United Arab Emirates. In October 2020, Via acquired the logistics company Fleetonomy to accelerate its entry into the last-mile deliveries industry. In March 2021, Via purchased the transportation planning platform Remix for $100M to create the first end-to-end TransitTech platform for cities and transit agencies.
Learn more about Via
Industry
Transportation
Founded
2016
* Ladders Estimates

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