What We Can OfferAt Maersk, we're committed to building an inclusive workplace where everyone feels valued, heard, and able to be themselves. Our team members come from a wide range of backgrounds, experiences, and perspectives, and we value the unique strengths each person contributes.
- A critical leadership role within the North America Air Control Tower, working with high-touch, premium customer programs
- The opportunity to influence service delivery, KPI performance, and customer experience across complex air freight operations
- Close collaboration with product, operations, commercial, finance, and global Control Tower teams
- A culture that supports continuous learning, improvement, and career development within a global organization
Key Responsibilities- Own and lead end-to-end Control Tower execution for assigned Air customers, ensuring service excellence, KPI adherence, and customer satisfaction
- Act as the primary point of contact for key air freight customers, proactively managing communication, issue resolution, and escalations
- Manage, coach, and develop a small team of Control Tower specialists (2 direct reports), ensuring strong capability and engagement
- Ensure adherence to Control Tower standards, customer-specific SOPs/IOPs, and compliance requirements across air operations
- Drive proactive issue identification, root-cause analysis, and mitigation in collaboration with operations, product, and network partners
- Oversee KPI performance, milestone compliance, on-time delivery, and financial performance, including gross profit awareness
- Partner with Air Product, Sales, and Commercial teams to support onboarding, solution transitions, and continuous account optimization
- Support reporting, dashboarding, and analytics to provide clear visibility into performance and customer outcomes
- Capture best practices and lessons learned, contributing to the ongoing evolution of Control Tower processes and ways of working
What We Are Looking For- Continuous improvement mindset: we are looking for someone who brings a strong mindset of continuous improvement - someone who is naturally curious, committed to solving problems at the root, and driven to make things better every day
- Solid experience in air freight operations, Control Tower execution, or logistics program management within a complex, multi-stakeholder environment
- Proven ability to lead customer experience and operational execution while balancing performance, compliance, and financial outcomes
- Strong people leadership capability, with experience coaching and developing small teams
- Demonstrated customer-centric approach with confidence engaging internal and external stakeholders at multiple levels
- Strong understanding of air freight processes, Control Tower concepts, and operational performance management
- Excellent communication, prioritization, and problem-solving skills, with comfort handling escalations and ambiguity
- Proficiency with operational and reporting tools (e.g., Excel, PowerPoint, Control Tower systems), and a structured, detail-oriented working style
Starting Salary: $95,000 - $110,000 USD*
Benefits: Full-time employees are eligible for Health Insurance, Paid Time Off, and 401k Match.
Notice to applicants applying to positions in the United States: You must be authorized to work for any employer in the U.S .
*The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.
