About the RoleThe world's leading enterprises partner with Mercor to scale the expert human data behind the AI they deploy. As an SPL, Enterprise HD, you will:
- Drive the tactical execution of multi-million-dollar projects.
- Build deep client relationships with AI, data, and technical leaders across industries.
- Orchestrate the work of 1,000+ contributors.
- Ensure flawless operational execution under demanding timelines.
This is a hands-on operations role for candidates excited by process optimization, rapid iteration, and high-intensity problem solving. We're an early-stage startup that operates with intensity. That means occasionally being responsive on weekends and always holding a high bar for output. The upside - performance incentives, career trajectory, and meaningful equity - reflects that.
Core ResponsibilitiesOperational Excellence- Design and manage end-to-end data pipelines, from customer specifications to final delivery.
- Diagnose bottlenecks, restructure workflows, and implement solutions that improve quality, throughput, and cost-efficiency.
- Examples include: creating incentive systems, re-sequencing workflows, refining instructions, and scaling review processes.
Customer Relationships- Act as the primary point of contact for the AI, data, and technical teams at leading enterprises.
- Deliver clear, consistent reporting and proactively anticipate client needs.
- Build long-term trust and identify opportunities for expansion.
Large-Scale Coordination- Manage 1,000+ distributed contributors in Slack-based workspaces.
- Source, vet, train, and performance-manage domain experts.
- Maintain high execution standards across all stages of production.
Quality Reporting- Run daily internal syncs ("war rooms") to stay ahead of issues.
- Provide regular, transparent progress updates to customers.
What We're Looking For- Experience: Background in consulting, finance, startups, or other operationally intense environments.
- Skills: Strong analytical and communication abilities; proven track record of managing complex projects.
- Customer-Facing Experience: Comfortable working directly with high-profile clients.
- Mindset: Excited by "gritty" process optimization and large-scale execution.
Key Facts- SPLs generate $10M+ in project revenue annually.
- Customer requests are high-pressure and time-sensitive (e.g., onboarding 1,000 contributors in 3 days, delivering 10+ hours of quality data per contributor within 48 hours).
- The role is explicitly operations-focused-not strategy, product, or GTM.
Growth Path- SPLs begin as individual contributors, running projects end-to-end.
- High performers may advance to Senior SPL (SSPL) roles, managing multiple projects and teams of SPLs.
Compensation- Base cash comp from $120K-$200k
- Aggressive bi-annual performance bonus structure
- Generous equity grant vested over 4 years
- $10K proximity bonus (if you live within 0.5 miles of our office)
- $1.5K monthly stipend for meals
- Free Equinox membership
- $200 monthly laundry reimbursement
- $200 monthly personal wellness reimbursement
- Health, Dental, Vision insurance
- 401(k) with company match
- Up to $15k Relocation bonus
