This position reports to:Director, Data Center Services Center of Excellence
This role leads the performance, quality, and continuous improvement of field service operations, ensuring customers receive safe, reliable, and high-value support across every engagement. You'll shape service strategy, strengthen operational excellence, and guide a high-performing technical team while maintaining strong customer relationships and a culture of safety, compliance, and accountability.
The work model for the role is:
Remote in the USThis role is contributing to the
ELSE Data Center Services Center of Excellence in the United States.
Core Responsibilities:- Shape and execute project-delivery strategy aligned with global business goals, driving efficient processes, strong contract/claim management, accurate documentation, and continuous improvement based on lessons learned.
- Ensure a superior customer experience by maintaining strong customer focus, resolving escalated issues, identifying operational improvement opportunities on-site, and relentlessly driving customer satisfaction and retention.
- Manage a team and oversee portfolio-level project management through reviews, proper project closure, KPI achievement (revenue, utilization, margin, satisfaction), and alignment with sales on planning, bids, estimating, and resource forecasting.
- Improve operational and service performance by forecasting consulting pipelines, enhancing project-management practices, proposing strategic efficiency improvements, and maintaining tight collaboration with internal stakeholders.
Qualifications for the role:- Bachelor's degree in Engineering preferred (Master's degree or MBA is a plus)
- 10+ years of relevant industry experience
- Backgrounds in service, project management, switchgear, power delivery, and familiarity with ABB solutions preferred
- Candidates must already have work authorization that would permit them to work for ABB in the US.
What's in it for you We empower you to take initiative, challenge ideas, and lead with confidence. You'll grow through meaningful work, continuous learning, and support that's tailored to your goals. Every idea you share and every action you take contributes to something bigger.
While base salary is determined by things such as the successful applicant's qualifications and experience, this position is expected to pay between $119,000 and $190,400 annually and is eligible for a short-term incentive plan/annual bonus.
ABB Benefit Summary for eligible US employees[excludes ABB E-mobility, Athens union, Puerto Rico]
Go to MyBenefitsABB.com and click on "Candidate/Guest" to learn more
Health, Life & Disability- Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
- Choice between two dental plan options: Core and Core Plus
- Vision benefit
- Company paid life insurance (2X base pay)
- Company paid AD&D (1X base pay)
- Voluntary life and AD&D - 100% employee paid up to maximums
- Short Term Disability - up to 26 weeks - Company paid
- Long Term Disability - 60% of pay - Company paid. Ability to "buy-up" to 66 2/3% of pay.
- Supplemental benefits - 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
- Parental Leave - up to 6 weeks
- Employee Assistance Program
- Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
- Employee discount program
Retirement- 401k Savings Plan with Company Contributions
- Employee Stock Acquisition Plan (ESAP)
Time off- ABB provides 11 paid holidays.
- Salaried exempt positions are provided vacation under a permissive time away policy.
