Strategic Partnership Manager

Assembled$90K — $130K *
Enterprise Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years in SaaS partnerships, with at least 2 years managing technology or channel partnerships.
  • Experience in scaling partnerships and launching new strategic alliances.
  • Ability to develop partnership strategies aligned with business goals.
  • Demonstrated use of AI tools to enhance partnership outcomes.
  • Familiarity with customer support technology trends and AI impacts on customer experience.

Responsibilities

  • Build and execute comprehensive partnership strategies for high-value ecosystems.
  • Cultivate executive-level relationships and serve as primary liaison for partner organizations.
  • Create training and enablement programs to increase partner competency and awareness.
  • Accelerate revenue through joint planning and co-selling motions with partners.
  • Track performance metrics to optimize partnership strategies and outcomes.

Benefits

  • Generous medical, dental, and vision benefits.
  • Unlimited time off and paid parental leave.
  • Monthly credits for professional development and wellness.
  • Catered lunches and a fully stocked kitchen.
  • 401(k) plan enrollment.
Full Job Description
The Role

As Strategic Partnerships Manager, you'll own Assembled's most critical partnership relationships and build the next wave of ecosystem partnerships that define our go-to-market motion.

Partnerships drives 30% of revenue, and you'll own the strategic alliances that contribute most to the function. You'll have ownership from top to bottom: partner strategy, leading executive relationships, driving co-sell motions, launching new partnerships at scale, and ensuring Assembled has positive mindshare, from IC to leadership.

You'll leverage AI to accelerate execution and expand what's possible across key partnerships. We're looking for someone who has done this before at scale, knows what great looks like, and who knows that great partnerships are built in the details.

If you want to own partnerships that move the needle and prove they can be a competitive advantage for an organization, this is the role.

Responsibilities
  • Develop Partnership Strategy: Build and execute comprehensive strategies for Assembled's most strategic, complex partnerships that align with business priorities and unlock maximum ecosystem value.
  • Manage Executive Relationships: Cultivate and maintain senior-level relationships with partner organizations, serving as Assembled's primary liaison and trusted point of contact, specifically driving mindshare that converts to real outcomes (e.g. revenue, trust).
  • Enable Partner Teams: Design and deliver training, enablement programs, and sales tools that build partner competency and drive Assembled awareness across partner organizations.
  • Drive Partnership Revenue: Accelerate pipeline generation through joint planning, account mapping, co-selling motions, and field activities that convert partnerships into closed deals.
  • Measure and Optimize: Track partnership performance metrics, identify what's working, and continuously refine strategies to maximize sourced and influenced revenue.


About You
  • Experience: 5+ years in SaaS partnerships, including 2+ years managing technology and/or channel partnerships.
  • Go-to-Market Execution: Proven track record of scaling existing partnerships and launching new strategic alliances from scratch, using data-driven insights to prioritize efforts and accelerate time-to-value.
  • Strategic Thinking: Demonstrated success in developing and executing partnership strategies that align with broader business goals.
  • AI-Native Operator: Proven ability to leverage AI tools to accelerate deliverables and multiply impact across partnership initiatives while maintaining high output quality and velocity.
  • Industry Knowledge: Familiarity with the customer support technology landscape, evolving trends, and how AI impacts the CX space.


Our U.S. benefits
  • Generous medical, dental, and vision benefits
  • Paid company holidays, sick time, and unlimited time off
  • Monthly credits to spend on each: professional development, general wellness, Assembled customers, and commuting
  • Paid parental leave
  • Catered lunches everyday (M-F) and fully stocked kitchen
  • 401(k) plan enrollment


We know great candidates don't always meet every requirement listed in a job description. If the role excites you and you believe you can make an impact at Assembled, we encourage you to apply. We value diverse perspectives and are committed to building an inclusive workplace where everyone feels like they belong and has the opportunity to do their best work. We look forward to hearing from you!

About Assembled

Assembled is a workforce management software company founded in 2018 by Ryan Denehy and is headquartered in San Francisco, California. Assembled provides a platform for customer support teams to manage their workforce, including scheduling, forecasting, and performance tracking. The software includes features such as real-time analytics, automated scheduling, and integrations with other customer support tools. Assembled is used by companies such as Stripe, Harry's, and GoFundMe.
Learn more about Assembled
Size
50 employees
Industry

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