Minimum 3 years' experience in a customer service management role
Exceptional customer service and clienteling skills
Strong leadership abilities for coaching and motivating teams
Professional verbal and written communication skills
Flexible work schedule including nights, weekends, and holidays
Responsibilities
Lead and develop a professional store team to meet company objectives
Collaborate with training teams to achieve a gold standard performance
Establish and communicate weekly/monthly objectives for the team
Ensure professional presentation and customer service to maximize sales
Recruit top talent and improve the core team through networking
Manage store P&L reports and budget effectively
Ensure merchandise displays adhere to visual guidelines
Align with HR on policies and team development strategies
Benefits
Competitive salary and bonus incentives
Top-of-the-line training program unique to the industry
Clothing allowance for each new season and employee discounts
Career growth opportunities with a fast-growing fashion company
Travel opportunities to other stores and potentially abroad
Full Job Description
Identifying and solving problems is something that comes natural to you. You are organized, strategic and collaborative about getting to the best results with your team. We want people with their own opinions that are straight to the point, have an eye for style and are pro-active. As Store Manager you will be responsible for achieving sales and service targets; maintaining best practices and identifying areas of improvements for store operations and other factors that contribute to providing an excellent experience for our customers and team members alike. What you will do:
Lead and develop a professional store team to achieve company goals and incrementally improve individual objectives
Collaborate with training teams to effectively to develop a gold standard team
Establish weekly/monthly objectives for the team
Ensure that all employees present professionally according to company policies and practice highest level of customer service to achieve maximum sales and radically personal experience
Recruit qualified professional people and consistently raise the bar of your core team by networking in your market to source for top talent
Own store P&L report and manage budgets (salary, expenses, inventory, etc.)
Ensure that all merchandise is properly and attractively displayed as per visual guidelines
Ensure all store standards and operations are to company standards
Collaborate with store support departments to effectively utilize company resources
Align with Human Resources on company policies, procedures and development planning for store team
Who you are:
Exceptional customer service/clienteling skills
Minimum of 3 years' experience in a customer service management role
Strong leadership skills, able to coach/motivate team
Professional verbal and written communication skills
Flexible work schedule, including nights, weekends, and holidays
What you will get:
Competitive salary ($55,000 - $110,000) and bonus incentives
A top-of-the-line training program, unique to the industry
A clothing allowance for each new season and generous employee discount
Opportunity to build a career with one of the fastest growing companies in fashion
