Intuit Inc

Staff Vendor Partner Manager, Intuit Customer Success

Intuit Inc • $147K — $200K *
San Diego, CA 92154In-Person
Business Services
8 - 10 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 8+ years of leadership experience in Vendor Partner Management or related fields.
  • Proven track record in managing BPO/vendor partnerships and stakeholder relationships.
  • Expertise in contact center KPIs and performance management frameworks.
  • Familiarity with expert enablement and change management in service delivery environments.
  • Bachelor's degree required; MBA preferred.
  • Strong business acumen with a focus on customer-centric strategies.
  • Deep analytical skills for data-driven decision-making.

Responsibilities

  • Lead high-value external partner relationships to drive performance improvement.
  • Hold partners accountable to KPIs, initiating performance improvement plans when necessary.
  • Facilitate regular business reviews and ensure data-driven decision-making by partners.
  • Build trusted senior-level relationships to co-develop long-term success plans.
  • Act as the internal voice of the partner to resolve escalations and performance issues.
  • Own and drive large-scale initiatives impacting customer support operations.
  • Collaborate with internal teams to execute strategic programs effectively.
  • Monitor partner performance and staffing, identifying improvement opportunities.

Benefits

  • Competitive compensation package with performance-based rewards.
  • Possibility of cash bonuses and equity rewards.
  • Benefits encompass various plans and programs designed for employee satisfaction.
Full Job Description
As a Staff-level individual contributor in Vendor Partner Management, you will lead multi-million-dollar customer success partnerships and deliver complex strategic initiatives that enhance service delivery, operational efficiency, and customer satisfaction. You will be a critical bridge between internal teams and external partners, ensuring we deliver excellence and innovation across every touchpoint.

Responsibilities

Partner Management & Service Delivery
  • Lead multiple high-value external partner relationships, driving performance improvement, operational consistency, and strategic alignment.
  • Hold partners accountable to KPI targets across CSAT, AHT, and Issue Resolution - initiating and tracking performance improvement plans when performance falls below threshold.
  • Facilitate Weekly Business Reviews (WBRs) and Monthly Business Reviews (MBRs), ensuring partners deliver data-driven pre-reads, own root-cause analysis, and execute on improvement actions.
  • Build trusted relationships with senior leaders across partner organizations to co-develop goals and long-term success plans.
  • Act as the voice of the partner internally, resolving escalations and clearing roadblocks that impede performance or customer experience.

Strategic Programs & Transformation
  • Own and drive large-scale, cross-functional initiatives that impact customer support delivery, expert enablement, and operational scalability.
  • Collaborate with internal stakeholders across Product, Operations, Finance, and Technology to co-design and execute strategic programs.
  • Take full ownership of execution details, including program setup, milestone tracking, meeting orchestration, and risk management.
  • Actively contribute to a culture of continuous improvement, bold thinking, and operational excellence.

Data-Driven Insight & Impact
  • Monitor partner performance and staffing views, identifying improvement opportunities and building actionable strategies.
  • Ensure staffing delivery against capacity plans, flagging intraday gaps and coordinating real-time coverage adjustments in partnership with workforce planning.
  • Build executive-level insights to communicate progress, value, and impact of initiatives and partnerships.


Qualifications

  • 8+ years of leadership experience in Vendor Partner Management, Customer Experience, Business Operations, Program Management, or Strategic Partnerships
  • Proven track record managing BPO/vendor partnerships, with a focus on performance management and relationship development across senior stakeholders
  • Experience with contact center KPIs, WBR/MBR cadences, and performance management frameworks
  • Familiarity with expert enablement, change management coordination, and readiness processes in BPO or large-scale service delivery environments
  • Bachelor's degree required; MBA or advanced degree preferred
  • Strong business acumen and customer-centric mindset, with the ability to balance high-level strategy and hands-on execution
  • Demonstrated experience as a self-starter that can quickly and independently assess business requirements and become a trusted subject matter expert
  • Deep analytical skills and comfort with data; able to drive insights, make decisions, and communicate findings effectively
  • Experience leading complex, multi-stakeholder initiatives across functions with measurable business impact
  • Demonstrated resilience, initiative, and ability to adapt in fast-paced, evolving environments

Footer
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at ). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.
The expected base pay range for this position is:
San Diego $147,500 - $200,000

About Intuit Inc

Intuit offers business and financial management solutions for SMBs, financial institutions, consumers, and accounting professionals. The company’s product portfolio includes TurboTax, a software solution that offers free tax filing, efile taxes, and income tax returns; Quicken; QuickBooks; Mint.com, and more. It also offers end-to-end solutions for online tax preparation, download products, mobile tax prep, mortgage interest and property tax, corporations tax, military tax, and more. Intuit was founded by Tom Proulx and Scott Cook in 1983 and is based in Mountain View, California. The company serves customers in North America, Asia, Europe, and Australia with offices in the United States, Canada, India, U.K., and Singapore.

Intuit Inc Careers

Join the dynamic team at Intuit Inc, a global powerhouse in financial software, where innovation, leadership, and diversity training are at the heart of everything we do. This is an unparalleled opportunity to advance your career with a company that is committed to empowering communities and small businesses with innovative financial solutions.

Work You’ll Do

At Intuit Inc, you’ll be part of a culture that cherishes innovation and values the unique perspectives of its team members. You will collaborate with some of the brightest minds in the industry, using your skills to influence the future of technology and finance. Our team at Intuit Inc is driven by the mission to power prosperity around the world, and you can be at the forefront of this transformation.

Explore Job Opportunities and Growth

Intuit’s career paths are as diverse as the innovative solutions we provide to millions. From finance to software engineering, our job opportunities span across multiple disciplines. Whether you’re looking for a full-time position, an internship, or leadership roles, Intuit offers a world of opportunities for professional growth. Our hiring process is designed to identify and attract professionals who are not only skilled but are also passionate about making a difference.

Professional Development and Benefits

Invest in your future with Intuit’s industry-leading benefits and professional development opportunities. Our employees enjoy comprehensive benefits that ensure their personal and professional satisfaction, including health, wellness, and continuous learning perks. At Intuit, we also understand the importance of diversity training and leadership development, providing various programs that foster an inclusive environment.

Join Our Team

Embark on a journey of growth and innovation at Intuit Inc. Search open positions that match your skills and interests. We are looking for curious, creative, and solution-driven team players. Prepare your resume, ace the interview, and join a team that’s committed to creating solutions that power prosperity around the globe.

Networking and Career Advancement

At Intuit Inc, networking and internal mobility are encouraged to foster professional growth and innovation. Connect with leaders and peers through our various networking events, mentorship programs, and collaborative projects. With support at every step of your career, the opportunities at Intuit are limitless.

Stay Connected

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Explore Careers at Intuit Inc

Discover the exciting and rewarding career opportunities awaiting you at Intuit Inc. Let your ambition lead you to success. Join us in our mission to power prosperity and contribute to our journey of continuous innovation.

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At Intuit Inc, every role is a chance to innovate, grow, and make an impact. Join us, and together let's shape the future of finance.
Learn more about Intuit Inc
Size
13,500 employees
Market Cap
$107.4 billion
Industry
Consumer Technology
Net Income
$1.7 billion
Founded
1983
5 Year Trend
+19.6%
Revenue
$7.7 billion
NASDAQ
INTU
* Ladders Estimates

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