American Express

Staff-Software Engineer

American Express$150K — $180K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in computer science; advanced degree preferred.
  • Extensive expertise in technical domains and multi-domain knowledge.
  • Strong grasp of data systems (both relational and NoSQL).
  • Full-stack experience with distributed applications and enterprise-level products.
  • Deep understanding of API design and integration patterns.
  • Strong problem-solving skills for complex systems navigation.
  • Proven technical and hands-on leadership across modern tech stacks.

Responsibilities

  • Lead design and implementation of scalable systems for digital platforms.
  • Define architecture and decisions for secure, high-performance technology.
  • Oversee code quality through design reviews and inspections.
  • Develop proof of concepts for new technologies and innovations.
  • Manage integration and performance of platform components.
  • Promote the creation of reusable frameworks for engineering consistency.
  • Drive AI agent orchestration and intelligent automation capabilities.

Benefits

  • Opportunities for technical mentorship and leadership development.
  • Collaborative environment fostering continuous learning and engineering excellence.
  • Involvement in innovative projects utilizing cutting-edge technologies.
  • Exposure to various technical and business domains in a dynamic market.
  • Collaboration with cross-functional teams to drive impactful projects.
Full Job Description
Job Description

We are seeking a Staff Software Engineering (Director equivalent) to help shape and scale the platforms that power brand engagement and experience technology across digital and event-driven journeys. This role will provide deep technical leadership across a diverse stack spanning front-end, back-end, and data technologies that support event management and activation, product discoverability, conversion attribution, customer engagement measurement, and partner integrations. The ideal candidate combines systems thinking, hands-on technical depth, and strong influence across product, engineering, data, and business stakeholders.

The Staff Software Engineer leads the design and implementation of scalable software solutions, provides technical mentorship, oversees platform integration and maintenance, conducts design reviews, collaborates with cross-functional teams, and optimizes development processes to ensure high-quality, reliable, and efficient software systems.

Responsibilities

Technology and Architecture Leadership:
  • Lead the design of scalable, resilient systems across web and mobile experiences, APIs, services, data pipelines, and partner integrations, with a focus on high-traffic customer journeys and operational reliability.
  • Define and drive architecture and architectural decisions across services, APIs, and event-driven systems, for secure, scalable, low-latency, high-availability brand engagement and experience technology platforms
  • Own high-level and detailed design for critical components
  • Hands-on development of proof of concepts (POCs) and rapid prototypes to validate new technologies, AI capabilities, and customer experience innovations, including collaboration with third-party partners and vendors where applicable.
  • Oversee health and quality of code across the portfolio and drive engineering excellence through detailed design reviews and code inspections, offering constructive feedback to uphold high coding standards and architectural integrity, observability, performance optimization, testing, and modern CI/CD practices.
  • Oversees the integration and maintenance of new and existing platform components, ensuring optimal performance, reliability, and scalability of software systems
  • Build and promote reusable frameworks, libraries, and platform components to accelerate engineering velocity and consistency
  • Designs and drives autonomous AI agent orchestration capabilities that enable intelligent automation, adaptive workflow execution, and scalable decision-making across platforms.
  • Provide technical leadership, mentorship, and coaching to engineers, fostering a culture of collaboration, excellence, continuous learning, and high engineering standards


Collaboration & Cross-Functional Leadership
  • Partner closely with product teams, business partners, data engineering, and platform engineering to translate product goals into scalable technical solutions
  • Provide technical mentorship and thought leadership across engineering teams, helping unblock complex challenges and elevating overall engineering standards
  • Influence platform evolution and enterprise alignment by representing the domain in architecture forums and helping establish reusable patterns, shared services, and integration standards.


Innovation Leadership:
  • Act as the team's technical scout by exploring and researching industry trends with a demonstrated curiosity and learning agility, biased for rapid prototyping and continuous improvement
  • Identify opportunities to apply AI-assisted engineering, analytics, or creative enablement capabilities within a modern engagement platform.
  • Strategic thinking with a focus on long-term technical leverage


Qualifications

  • Bachelor's degree in computer science, advanced degree highly preferred
  • Extensive expertise in a technical domain, and advanced expertise across multiple technical and business domains.
  • Strong understanding of data systems (relational and NoSQL) and core computer science fundamentals.
  • A Full-stack expert with extensive hands-on experience building distributed applications and managing the development of complex, large scale enterprise applications and products that require a deep understanding of application logic and dependencies.
  • Deep expertise in API design and integration patterns, including synchronous and asynchronous workflows, versioning, and backward compatibility.
  • Strong understanding of distributed systems fundamentals, including fault tolerance, latency tradeoffs, consistency models, and failure isolation.
  • Strong problem-solving skills with the ability to navigate complex, ambiguous systems
  • Proven technical leadership and/or hands-on experience across a diverse stack, including modern front-end technologies, back-end services, enterprise grade APIs, event driven architectures, and data processing systems (JavaScript/TypeScript, React, Node.js, Java/Spring Boot, Python, PySpark, Big Query, Hive, Kafka, cloud-native patterns)
  • Hands-on experience with cloud platforms (GCP, AWS, Azzure) and containerization
  • Demonstrated ability to mentor engineers, influence architectural outcomes, and drive engineering quality at scale
  • Strong communication and collaboration skills with a track record of influencing across teams and technical functions
  • Experience with Generative AI (LLMs, embeddings, prompt workflows, developer tooling)
  • Knowledge of observability and SRE practices (metrics, logging, tracing)
  • Experience with zero-downtime deployments (blue-green, canary)
  • Knowledge on vibe coding using Github Copilot/Devin/Claude and efficient use for diverse use cases


Preferred domain experience
  • Familiarity with Adobe Marketing and Creative suite of products highly desirable
  • Experience in marketing technologies leveraging first and third-party data.
  • Experience in brand, marketing, advertising, or experiential technology domains, including systems that connect digital journeys with in-person experiences.
  • Familiarity with event and activation platforms, lead capture, ticketing or access integrations, partner APIs, and operational tooling used during live experiences.
  • Experience with discoverability, SEO/AEO/GEO experimentation, campaign measurement, or attribution capabilities that improve customer engagement and business outcomes.
  • Exposure to privacy-conscious data design, consent-aware integrations, and secure handling of customer and partner data.
  • Experience building or supporting platforms that connect digital engagement with operational workflows such as event management, activation support, enrollment, partner integration, or customer measurement.
  • Deep understanding of data flows and measurement design, including instrumentation, experimentation, conversion analysis, attribution, and analytics that inform product and marketing decision.
  • Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.


The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

About American Express

Amex provides industrial services to the coatings and linings sector, providing support for commercial, industrial, and maritime projects such as petrochemical, power, and water treatment industries. They offer painting services for steel structures, storage tank linings and coatings, pipelines, floors, and marine vessels such as ships, tugboats, and barges.

American Express Careers

Join the vibrant team at American Express, a global leader in financial services, and be part of a company that values innovation, leadership, and diversity. At American Express, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that is committed to excellence and inclusive growth. Work You’ll Do At American Express, we are dedicated to helping our employees reach their full potential. With a variety of career paths available in areas such as technology, marketing, finance, and customer service, American Express is the perfect place to advance your career. Our team is composed of highly skilled professionals who thrive on innovation and collaboration. Join our team and contribute to a company known for its prestigious history of leadership in the credit card industry. Engage in meaningful work that makes a real impact on our global scale business operations. American Express Leadership and Development Programs We believe in nurturing the leadership skills of our employees with extensive training programs and leadership development opportunities. Our commitment to professional growth is evident in our comprehensive benefits package that supports both personal and professional development. Internship Opportunities Start your career with an internship at American Express and gain valuable industry experience. Our internships offer a chance to develop skills, work on challenging projects, and learn from leaders in the industry. Interns at American Express are considered integral members of the team and are given responsibilities that provide a real insight into their future career paths. Diversity and Inclusion At American Express, diversity and inclusion are at the core of our company culture. We are committed to building a diverse workforce and inclusive environment where every employee feels valued and inspired. We offer diversity training programs that empower our employees to thrive and lead in a global marketplace. Networking and Innovation Our employees enjoy unparalleled opportunities for networking and personal growth through our global connections and innovative projects. American Express encourages a culture of innovation that helps propel our company and your career forward. Career Benefits and Growth American Express is dedicated to the growth of its employees. We offer competitive benefits, including health, retirement plans, and family leave, ensuring that our team members have the support they need to succeed both at work and in their personal lives. Join Our Team Explore the job opportunities and open positions at American Express. We are continuously hiring talented individuals who are passionate about their careers and interested in working for a company that offers a dynamic and supportive environment. Stay Connected Keep up to date with the latest from American Express Careers by following our career blog and signing up for job alert emails. Tailor your subscription to receive updates that match your skills and interests. Discover the exciting and rewarding career opportunities that await at American Express. SEARCH AMERICAN EXPRESS JOBS Whether you are looking for a full-time position, an internship, or a leadership opportunity, American Express offers a path to a rewarding career. Join us and make a difference with your passion, creativity, and drive.
Learn more about American Express
Size
64,000 employees
Market Cap
$108.1 billion
Industry
Net Income
$3.1 billion
Founded
1850
5 Year Trend
+3.5%
Revenue
$37 billion
NASDAQ

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