Intuit Inc

Staff Manager, AML Operations

Intuit Inc • $110K — $130K *
Atlanta, GA 30349In-Person
Finance & Insurance
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in business, finance, risk management, or a related field
  • CAMS or other AML certification preferred, or willingness to obtain within the first year
  • 5+ years of operations or people leadership experience, with exposure to AML, fraud, or financial crimes
  • Experience collaborating with product, engineering, or compliance teams in financial services
  • Proficiency in Microsoft Office and familiarity with workforce management, QA, and analytics tools
  • Ability to manage multiple priorities in a fast-paced operating environment

Responsibilities

  • Own frontline training and judgment coaching against SOPs set by AML Compliance
  • Manage the AML KPI scorecard with Analytics to drive performance improvements
  • Collaborate with the Quality team to streamline the four-eye review process
  • Coordinate with Workforce Management on staffing and capacity planning for the AML queue
  • Act as the operational voice for AML in cross-functional discussions
  • Maintain operational documentation for audit and regulatory exam readiness
  • Identify process friction points to enhance speed and accuracy in operations

Benefits

  • Collaborative work environment with opportunities for professional development
  • Cross-functional partnership with compliance, legal, and product teams
  • Exposure to high-level operational management in a fast-paced financial services setting
  • Possibility to influence and shape AML compliance processes on a large scale
  • Support for obtaining AML certifications and continuous learning opportunities
Full Job Description
Risk Operations sits at the center of how Intuit protects our customers and our platform from fraud, account takeover, money laundering, and identity risk. Within this organization, the AML Operations team owns the day to day execution of Anti-Money Laundering Level 1 review, investigation support, and case handling across QuickBooks' regulated financial products and services.

This role sits in Risk Operations, partnering closely with the AML Compliance Office, which designs and owns the AML program itself: KYC/CIP, sanctions screening, transaction monitoring standards, SAR requirements, and regulatory exam readiness. This role leads the team that lives inside that program every day. Operations is the customer of what Compliance builds, and this role owns making sure that program runs at scale with speed, consistency, and accountability.

We are looking for a Staff Manager, AML Operations to own the operational engine behind AML compliance. This role is a blend of strategic design and tactical execution: shaping how the operating model evolves as the business grows, while staying close enough to the daily work to keep queue health, speed, and consistency strong every single day. It's the role that makes sure the policies our Compliance partners set are delivered with excellence, and that Quality's four eye review has exactly what it needs to move fast.

You will report into Risk Operations leadership and partner closely with the AML Compliance Office, Analytics, Workforce Management, and our offshore delivery partners to run a high performing, well governed AML operation. You will also help shape the ongoing build out of our KPI framework, bringing Decision Quality, First Touch Resolution, and AHT rigor to the AML queue the same way we have across the rest of Risk Ops.

Responsibilities

A note on scope, so there is no ambiguity on what this role owns versus partners on:
  • Quality is owned by the Quality team. Every AML file goes through a four eye review, and this role's job is to make that review fast and low friction, giving Quality the context and documentation they need to check the work quickly and protect team capacity.
  • Staffing and capacity planning are owned by Workforce Management. This role partners with WFM on the operational inputs that make the schedule accurate, like speed to proficiency curves, planned time off, and known volume patterns.
  • AML Compliance owns the AML program itself: SOP, policy, KYC/CIP standards, sanctions screening requirements, and SAR criteria. This role owns leading the team that operates inside that program every day. A generic, step by step desktop procedure cannot cover every real case, so this role owns the training and judgment coaching that closes the gap between the written procedure and the case in front of the analyst.
  • This role leads through metrics, coaching, and process, driving outcomes at the performance and system level.


Core ownership;

  • Own frontline training and judgment coaching against the SOPs AML Compliance sets, closing the gap between a generic, step by step desktop procedure and the real cases it cannot fully anticipate.
  • Own the AML KPI scorecard in partnership with Analytics, including Decision Quality,AHT, and use it to drive real, trackable improvement quarter over quarter.
  • Partner with the Quality team to reduce friction in the four eye review process, providing the context and documentation Quality needs for a fast, accurate second check without duplicating the work.
  • Partner with Workforce Management on staffing and capacity planning for the AML queue, feeding in speed to proficiency curves, planned time off, and known volume patterns, so the schedule holds up before it breaks.
  • Serve as the operational voice for AML in cross functional forums, representing Risk Ops with clarity and confidence alongside Compliance, Legal, and Product stakeholders.
  • Keep operational documentation and evidence audit ready at all times, supporting audit and regulatory exam readiness.
  • Identify and remove friction in the AML operating model, using data and frontline feedback to simplify processes and raise the bar on both speed and accuracy.


Qualifications

  • Bachelor's degree in business, finance, risk management, or a related field.
  • CAMS or other AML certification preferred, or willingness to obtain within the first year.
  • 5+ years of operations or people leadership experience, with direct exposure to AML, fraud, or financial crimes preferred.
  • Experience working with product, engineering, or compliance teams in a technology or financial services company.
  • Strong proficiency in Microsoft Office and comfort working in workforce management, QA, and analytics tooling.
  • Proven ability to manage multiple priorities and deliver results in a fast paced, high volume operating environment.

About Intuit Inc

Intuit offers business and financial management solutions for SMBs, financial institutions, consumers, and accounting professionals. The company’s product portfolio includes TurboTax, a software solution that offers free tax filing, efile taxes, and income tax returns; Quicken; QuickBooks; Mint.com, and more. It also offers end-to-end solutions for online tax preparation, download products, mobile tax prep, mortgage interest and property tax, corporations tax, military tax, and more. Intuit was founded by Tom Proulx and Scott Cook in 1983 and is based in Mountain View, California. The company serves customers in North America, Asia, Europe, and Australia with offices in the United States, Canada, India, U.K., and Singapore.

Intuit Inc Careers

Join the dynamic team at Intuit Inc, a global powerhouse in financial software, where innovation, leadership, and diversity training are at the heart of everything we do. This is an unparalleled opportunity to advance your career with a company that is committed to empowering communities and small businesses with innovative financial solutions.

Work You’ll Do

At Intuit Inc, you’ll be part of a culture that cherishes innovation and values the unique perspectives of its team members. You will collaborate with some of the brightest minds in the industry, using your skills to influence the future of technology and finance. Our team at Intuit Inc is driven by the mission to power prosperity around the world, and you can be at the forefront of this transformation.

Explore Job Opportunities and Growth

Intuit’s career paths are as diverse as the innovative solutions we provide to millions. From finance to software engineering, our job opportunities span across multiple disciplines. Whether you’re looking for a full-time position, an internship, or leadership roles, Intuit offers a world of opportunities for professional growth. Our hiring process is designed to identify and attract professionals who are not only skilled but are also passionate about making a difference.

Professional Development and Benefits

Invest in your future with Intuit’s industry-leading benefits and professional development opportunities. Our employees enjoy comprehensive benefits that ensure their personal and professional satisfaction, including health, wellness, and continuous learning perks. At Intuit, we also understand the importance of diversity training and leadership development, providing various programs that foster an inclusive environment.

Join Our Team

Embark on a journey of growth and innovation at Intuit Inc. Search open positions that match your skills and interests. We are looking for curious, creative, and solution-driven team players. Prepare your resume, ace the interview, and join a team that’s committed to creating solutions that power prosperity around the globe.

Networking and Career Advancement

At Intuit Inc, networking and internal mobility are encouraged to foster professional growth and innovation. Connect with leaders and peers through our various networking events, mentorship programs, and collaborative projects. With support at every step of your career, the opportunities at Intuit are limitless.

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Explore Careers at Intuit Inc

Discover the exciting and rewarding career opportunities awaiting you at Intuit Inc. Let your ambition lead you to success. Join us in our mission to power prosperity and contribute to our journey of continuous innovation.

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At Intuit Inc, every role is a chance to innovate, grow, and make an impact. Join us, and together let's shape the future of finance.
Learn more about Intuit Inc
Size
13,500 employees
Market Cap
$107.4 billion
Industry
Consumer Technology
Net Income
$1.7 billion
Founded
1983
5 Year Trend
+19.6%
Revenue
$7.7 billion
NASDAQ
INTU
* Ladders Estimates

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