What you'll be responsible for:As a Staff IT Engineer on the IT Support team, you will act as a senior technical leader responsible for evolving Circle's enterprise IT systems, infrastructure, and service delivery standards. You will own and scale critical platforms including endpoint management, mobile device management, and ServiceNow ITSM, while driving automation and AI adoption to reduce manual effort and improve operational efficiency. This role sets technical direction, establishes best practices, and ensures high-quality IT services globally, including executive-level support, while proactively identifying opportunities to enhance reliability, security, and user experience across the organization.
What you'll work on:- Drive AI and automation initiatives using tools such as Workato, n8n, and AI coding assistants to scale IT operations
- Manage Circle's global fleet of corporate devices using Iru (formerly Kandji), including patching and vulnerability remediation
- Lead the design, build, and governance of the ServiceNow ITSM platform, including workflows and service catalog
- Provide L3 escalation support for complex incidents, ensuring timely resolution and root cause analysis
- Use data and metrics to improve KPIs, identify automation opportunities, and enhance operational efficiency
- Partner with IT leadership to mature Incident, Problem, and Change Management processes within ServiceNow
- Collaborate cross-functionally to evolve ITIL practices and elevate global IT service delivery standards
What you'll bring to Circle:Core Requirements- 7+ years of experience supporting enterprise SaaS and IT systems in a global, remote environment
- Deep expertise managing macOS fleets at scale with strong working knowledge of Windows environments
- Hands-on experience with ServiceNow ITSM, including workflow development and platform administration
- Strong experience with MDM solutions, including Iru (Kandji) and Workspace ONE for device management
- Proven ability to lead complex technical initiatives and drive improvements across IT systems and processes
- Experience operating in highly secure, regulated environments with strong attention to detail
- Demonstrated ability to provide executive-level (white glove) IT support with professionalism and discretion
Preferred Requirements- Experience implementing automation using tools such as Workato, n8n, or similar platforms
- Familiarity with AI tools or AI-assisted workflows to improve IT operations and reduce manual toil
Circle is on a mission to create an inclusive financial future, with transparency at our core. We consider a wide variety of elements when crafting our compensation ranges and total compensation packages.
Starting pay is determined by various factors, including but not limited to: relevant experience, skill set, qualifications, and other business and organizational needs. Please note that compensation ranges may differ for candidates in other locations.
Base Pay Range: $140,000 - $185,000
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