Position Summary

GEICO is seeking a Senior Technical Program Manager to support a transformational, multi-stakeholder strategic initiative to help build the future of insurance technology. At GEICO, the Policy Engineering teams are on a mission to redefine how insurance policies are built, managed, and evolved. Were designing world-class services that are modular, resilient, and ready to power intelligent automation across the enterprise, and we need a Senior Technical Program Manager to help us drive execution excellence for one of our most strategic projects.

Position Description

Our Senior Technical Program Manager applies program management principles and best practices to lead complex, transformational strategic programs that span multiple teams. Developed communication and diplomacy skills are required to guide and influence others across program leadership as well as technical & business delivery teams. Technical acumen is required to identify and manage technical dependencies and/or risks/impediments within and beyond program teams. Capability to project manage, drive accountability by standing up a predictable, accurate, relevant and timely systems to enable transparent reporting on our journey to build systems and derisk uncertainty.

Position Responsibilities

As a Senior Technical Program Manager, you will:

• Be accountable for planning and managing a group of related activities across multiple teams in a coordinated way from inception through successful delivery.

• Partner with Technical, Product, Business and Architectural leadership to define technically sound steps that define and refine technology solutions on time, on budget and meeting a quality bar for functional requirements.

• Ensure program roadmap manages dependencies with other related programs.

• Integrate subject matter and technical expertise to lead definition and execution of a program plan informing work performed by many teams

• Leverage Key Performance Indicators (KPIs) to inform progress against the roadmap

• Keep technical debt in check

• Leverage intellectual curiosity to identify risks & opportunities, and question where appropriate to find better solutions

• Work across multiple agile teams. Work may be cross-cutting across products, agile teams, and/or technologies or your work may be vertically focused on a single product or feature set.

• Understand the needs of the engineers and technical operations teams who build, maintain, and operate the system for the life of the system.

• Recognize complex designs and propose simplified solutions by working with engineering teams

• Focus on the customer experience, regulatory expectation and mandates, the build and delivery processes and the problems to be solved. Have a deep understanding of the business and technical requirements for the solutions being built.

• Help customers and the engineering teams make trade-off decisions by considering all the data including business goals, technical platform strategy, customer experience, maintainability, risks, costs, etc.

• Work autonomously, seeking guidance as needed

• Identify blocking issues and manage their resolution, anticipate bottlenecks and adequately factor in contingency for unplanned delays. You identify, assess, track and mitigate issues and risks at multiple levels. Remove/mitigate all blocking issues, collaborating with Business Leads, Engineering teams, and Product Managers.

• Recognize discordant views and take part in constructive dialog to resolve them

• Break down very complex technical programs, abstract technical complexity and present this information to non-technical stakeholders and decision makers. Communicate roll up of program issues and status in a concise, accurate, and professional manner for senior leadership consumption, escalating blocking issues when appropriate.

• Contribute to standards and program management best practices helping the organization improve across all initiatives

Qualifications

• Ability to interact with senior leaders and adapt style as needed for technical or non-technical audiences

• Strong analytical and quantitative skills; Data driven and results-oriented

• Experience delivering with an agile methodology, including through SAFe managed teams

• Organizational and coordination skills along with multi-tasking capabilities to get things done in an environment

• Ability to motivate and focus a collaboration to reach challenging goals

• Interpersonal skills, including relationship building and collaboration within a diverse, cross-functional team

• Demonstrated experience as a strong leader who can prioritize well, communicate clearly and compellingly, effectively influencing across cross functional teams

Experience

• 10+ years of program management experience and leading large software delivery