Amazon

Sr. Technical Program Manager , Central Operations

Amazon$148K — $201K *
Information Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of technical product or program management experience
  • 7+ years working directly with engineering teams
  • 5+ years technical program management with software engineering teams
  • Experience managing programs across cross-functional teams
  • Proficiency in building processes and coordinating release schedules

Responsibilities

  • Own end-to-end workforce planning process including forecasting and resource allocation
  • Build and maintain models translating business goals into staffing plans
  • Partner with finance and HR to align workforce plans with budget cycles
  • Develop dashboards providing insights into workforce supply/demand
  • Drive scenario planning to assess impacts of business changes on workforce needs
  • Identify and mitigate risks related to talent and staffing issues
  • Establish standardized processes and tools for workforce planning

Benefits

  • Comprehensive health insurance including medical, dental, and vision
  • 401(k) matching
  • Paid time off and parental leave
  • Adoption and surrogacy reimbursement coverage
  • Mental health support and Employee Assistance Program (EAP)
Full Job Description
We're looking for a Technical Program Manager to lead and scale our workforce planning programs. You'll partner with engineering, finance, HR, and business leaders to build data-driven frameworks that ensure we have the right people, skills, and capacity to meet current and future business needs.

Key job responsibilities

Own the end-to-end workforce planning process, including headcount forecasting, capacity modeling, and resource allocation across engineering and operations teams

Build and maintain workforce planning models that translate business goals into staffing requirements, timelines, and hiring plans

Partner with finance and HR to align workforce plans with budget cycles, organizational design, and talent acquisition strategies

Develop dashboards and reporting mechanisms to provide leadership with visibility into workforce supply/demand gaps, attrition trends, and hiring pipeline health

Drive scenario planning exercises to assess the impact of business changes (new launches, re-orgs, market shifts) on workforce needs

Identify and mitigate risks related to talent shortages, skill gaps, and over/under-staffing

Establish standardized processes and tools for workforce planning across multiple teams or business units

Facilitate cross-functional alignment between recruiting, compensation, L&D, and engineering leadership

Track and report on key workforce metrics: time-to-fill, attrition rate, contractor-to-FTE ratios, ramp time, and utilization

BASIC QUALIFICATIONS

- 5+ years of technical product or program management experience

- 7+ years of working directly with engineering teams experience

- 5+ years of technical program management working directly with software engineering teams experience

- Experience managing programs across cross functional teams, building processes and coordinating release schedules

PREFERRED QUALIFICATIONS

- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience

- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules

- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, VA, Herndon - 148,700.00 - 201,200.00 USD annually

USA, WA, Seattle - 148,700.00 - 201,200.00 USD annually

About Amazon

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Amazon Careers

Joining Amazon presents an unparalleled opportunity to become part of a vibrant team pushing the boundaries of innovation and growth in the global marketplace. As a leader in e-commerce, technology, and logistics, Amazon offers a variety of job opportunities that cater to a range of skills and professional interests. Work You’ll Do At Amazon, every day is an opportunity to collaborate with the brightest minds in technology and business to redefine what’s possible. Whether you’re interested in software development, marketing, human resources, or customer service, Amazon has a position waiting for you. Transform the way the world shops and innovates with our diverse and inclusive team. Amazon is not just a company; it’s a community where you can drive real change and contribute to projects impacting millions globally. Lead with Innovation and Leadership Amazon is the perfect place to enhance your leadership and innovation skills. Our culture encourages pushing the envelope and imagining the unimaginable. Here, you will lead projects that challenge the status quo and define new industry standards. Work with a team that values diversity and is committed to creating an inclusive environment. Our leadership is focused on harnessing the collective power of unique perspectives to foster growth and innovation. Explore Amazon’s Employment Benefits Amazon’s commitment to its employees extends beyond just career growth. We offer competitive benefits, including health care, parental leave, and diversity training, ensuring that our team not only excels professionally but also enjoys well-being and security. Internship and Networking Opportunities Start your career with an Amazon internship and gain hands-on experience that matters. Our internships provide a gateway to full-time employment and an opportunity to network with professionals across various sectors of the company. Future-Proof Your Career With Amazon, your career path is filled with numerous opportunities for advancement. Our learning and development programs are designed to nurture your professional growth and keep you at the forefront of industry trends. Stay Connected Join Our Team Discover the job opportunities at Amazon that match your skills and interests. We are constantly on the lookout for passionate, curious, and innovative team players ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Amazon. Amazon is more than just a company—it’s a platform for building a promising future. Whether you’re starting or looking to advance your career, Amazon offers the resources, support, and network you need to succeed. Join us, and be a part of our continuing mission to be Earth's most customer-centric company.
Learn more about Amazon
Size
1,608 employees
Market Cap
$832.6 billion
Industry
Net Income
$21.3 billion
Founded
1994
5 Year Trend
+28.1%
Revenue
$386 billion
NASDAQ

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