Application close date:
Applications will be accepted on an ongoing basis until the requisition is closed.

Senior Technical Program Manager, Digital Workplace

In this role you will be responsible for bringing structure, governance, and maturity to the Hardware Asset Management (HAM) practice within the Digital Workplace organization. You will partner with stakeholders across Digital Workplace, Procurement, and Finance to assess the current state, define the program scope and milestones, and own the end-to-end delivery of a scalable, ITIL-aligned HAM program. As the HAM practice matures, your scope will expand to include continuous improvement initiatives across Digital Workplace, which encompasses our Global Service Desk and Field Support teams.

As a Senior Technical Program Manager, you will drive the overall program scope and strategy as well as collaborate with teams inside and outside your organization to deliver against that plan. You can define the program (mission, vision, tenets), set goals, analyze data, drive improvements that are quantified with metrics, and influence resource allocation. You understand the systems in your program space, their limitations, scaling factors, boundary conditions, and reasons behind process and architectural choices.

We are looking for someone to apply their technical expertise, leadership skills, and commitment to quality to positively impact the operational backbone that enables Blue Origin's mission-critical teams. Passion for our mission and vision is required!

Special Mentions

• Travel: Minimal travel expected; estimated at less than 10% annually.

Responsibilities include but are not limited to:

• Drive the end-to-end assessment, redesign, and implementation of Blue Origin's Hardware Asset Management program, including lifecycle management, inventory control, procurement coordination, distribution, and disposition in collaboration with the DWS Director and all key stakeholders.
• Define and document HAM policies, procedures, and governance frameworks aligned with ITIL V3 or V4 best practices and enterprise standards.
• Develop and maintain a comprehensive hardware asset inventory, ensuring accuracy, traceability, and compliance across all end-point asset classes.
• Create and track program milestones, risks, and dependencies; own and prioritize all requirements associated with delivery of the HAM program.
• Define and drive the metrics strategy for the HAM program, including the creation of new metrics, ongoing tracking, trend analysis, and executive-level reporting.
• Design, build, and maintain dashboards that provide a single pane of glass view into hardware asset inventory, lifecycle status, and overall HAM program health.
• Partner with Procurement and Finance teams to align hardware purchasing processes, budget forecasting, and vendor management with lifecycle planning.
• Develop structured improvement roadmaps that address gaps, risks, and opportunities identified within current Digital Workplace practices.
• Drive cross-functional alignment and stakeholder communication across Digital Workplace, Global Service Desk, Field Support, Procurement, Finance, and broader Enterprise Technology teams.
• Build and maintain program documentation, including charters, RACI matrices, process maps, and status reports.
• Demonstrate good judgment in how and when to escalate critical program decisions.
• Write effective narratives on program decisions, trade-offs, and program updates and present them to stakeholders and the management team.

Minimum Qualifications

• Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field, or equivalent industry experience or certification.
• 5+ years of experience in a Technical Program Manager, IT Program Manager, or equivalent role with demonstrated ownership of complex, cross-functional programs.
• Proven experience designing and implementing Hardware Asset Management (HAM) or broader IT Asset Management (ITAM) programs, including lifecycle, inventory, and procurement processes.
• Working knowledge of ITIL V3 or V4 frameworks with demonstrated application in a Digital Workplace or IT Operations environment.
• Demonstrated experience creating and tracking program metrics, including the development of dashboards and reporting tools that provide actionable visibility into program performance.
• Experience managing programs across cross-functional teams, building processes, and driving delivery against defined milestones.
• Demonstrated experience partnering with Finance and Procurement stakeholders on asset-related budgeting and purchasing workflows.
• Ability to earn trust, maintain positive and professional relationships, and contribute to a culture of inclusion.
• Must be a U.S. citizen or national, U.S. permanent resident (current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.

Preferred Qualifications

• ITIL V3 or V4 Foundation certification or higher.
• PMP, PgMP, or equivalent project/program management certification.
• 5+ years of project management disciplines including scope, schedule, budget, and quality, along with risk and critical path management experience.
• Experience defining KPIs and SLAs used to drive operational programs and reporting results to senior leadership.
• Proven track record of delivering results for large, cross-functional initiatives while managing multiple competing priorities.
• Excellent understanding of the organization's goals and objectives.
• Experience supporting Global Service Desk or Field Support operations Program needs within an enterprise IT environment.
• Hands-on experience with Databricks for data visualization and dashboard development in support of operational and executive reporting.
• Proficiency with Jira Asset Management for hardware asset tracking and ITSM workflows.
• Experience with industry-standard HAM, ITSM, and productivity platforms including Jira, Confluence, and Microsoft 365 (M365).
• Familiarity with continuous improvement methodologies such as Lean, Six Sigma, or Kaizen.
• Experience building program management practices from the ground up in a high-growth or maturing organization.
• Prior experience in aerospace, defense, or other highly regulated industries is a plus.

Base Pay Range for:
WA applicants is $145,188.00 - $203,263.20

Other site ranges may differ

Culture Statement

Don't meet all desired requirements? Studies have shown that some people are less likely to apply to jobs unless they meet every single desired qualification. At Blue Origin, we are dedicated to building an authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every desired qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Benefits

• Benefits include: Medical, dental, vision, basic and supplemental life insurance, paid parental leave, short and long-term disability, 401(k) with a company match of up to 5%, and an Education Support Program.
• Stock Options for all regular employees (working at least 20 hours/week)
• Paid Time Off: Up to four (4) weeks per year based on weekly scheduled hours, and up to 14 company-paid holidays.
• Dependent on role type and job level, employees may be eligible for benefits and bonuses based on the company's intent to reward individual contributions and enable them to share in the company's results, or other factors at the company's sole discretion. Bonus amounts and eligibility are not guaranteed and subject to change and cancellation. Please check with your recruiter for more details.