Salesforce

Sr Product Manager, Slack Powered Service

Salesforce$172K — $260K *
Enterprise Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of product management experience with enterprise software applications and consumer-grade UX.
  • Strong curiosity and empathy for understanding customer problems.
  • Deep technical aptitude for architecture decisions and product scalability.
  • Experience working collaboratively across product and functional teams.
  • Familiarity with AI-powered productivity tools.
  • Exceptional written and verbal communication skills.

Responsibilities

  • Own the vision for a transformative customer support experience using various tools and APIs.
  • Conduct market and competitive research to inform product strategy.
  • Create prototypes using AI tools and engage customers for validation.
  • Collaborate with Slack and partner teams to define a roadmap for joint solutions.
  • Work with scrum teams to ensure timely delivery of solutions.
  • Leverage technical capabilities from Agentforce and platform teams while managing dependencies.
  • Present product vision and solutions to executives and stakeholders.

Benefits

  • Resources to support work-life balance and personal bests.
  • Access to AI agents that enhance productivity and impact.
  • Opportunity to shape the future of customer experiences.
Full Job Description
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category
Product

Job Details

  • Own the vision to reimagine customer support experience by leveraging Slack, Slackbot, Service Cloud core capabilities and Headless 360 (Salesforce MCPs/APIs).
  • Conduct market and competitive research
  • Create working prototypes using AI tools, and drive customer engagements to validate the vision as well as solution design
  • Work closely with Slack and other partner teams to define the joint solution roadmap
  • Work with scrum teams to deliver the solution.
  • Work with Agentforce and platform teams to leverage their latest capabilities and manage technical dependencies
  • Present the vision and solution to execs and stakeholders
  • Enable the field to position and sell the solution effectively. Provide deal support as needed.


Required Skills and Experience

  • 5+ years of product management experience building enterprise enterprise software applications with consumer grade UX and platform extensibility
  • Strong curiosity and empathy to understand customer problems, and judgement to prioritize them effectively
  • Deep technical aptitude to manage discussions with engineering to drive architecture decisions, evaluate trade-offs, and ensure that the product is built for scale, reliability, and extensibility.
  • Ability to work across other product teams as well as cross functional teams to deliver a joint roadmap
  • Active use of AI-powered productivity tools in day-to-day work
  • Exceptional written and verbal communication skills


Nice to have
  • Experience building products for customer support space or SMB market
  • Salesforce products and platform knowledge


Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

About Salesforce

ExactTarget is a provider of on-demand email marketing software solutions. Their suite of on-demand one-to-one marketing applications enables clients to send business-critical and event-triggered communications to increase sales, optimize marketing investments, and strengthen customer relationships. They offer four editions of their on-demand software application along with integrated solutions such as ExactTarget for AppExchange and ExactTarget for [Microsoft](/organization/Microsoft) Dynamics CRM.

Salesforce Careers

Joining Salesforce means becoming part of a dynamic, global team of professionals who are deeply committed to driving customer success and innovation. As the world's leading Customer Relationship Management (CRM) platform, Salesforce offers unparalleled job opportunities in technology and consulting, making it an ideal place for ambitious individuals looking to make a significant impact.

Work You'll Do

At Salesforce, every position is a chance to leverage your skills and creativity to transform businesses and industries. Our diverse team of experts collaborates to deliver cutting-edge solutions that foster growth and enhance leadership capabilities. By joining our team, you'll be at the forefront of digital innovation, using Salesforce's powerful platform to help clients navigate their transformation journeys.

Innovate and Lead

Salesforce is not just a company; it's a community where you can lead with your ideas and see them come to life. Our culture of innovation encourages you to challenge the status quo and push the boundaries of what's possible. With Salesforce, you'll work alongside leaders in technology and business who are committed to your growth and professional development.

Career Growth and Opportunities

Whether you're looking for an internship, a full-time position, or leadership roles, Salesforce provides a wealth of opportunities to advance your career. Our commitment to professional growth is reflected in our robust training programs, including leadership development and diversity training, designed to help you excel at every stage of your career.

Be Part of a Great Team

Salesforce prides itself on a culture that values diversity, teamwork, and open communication. We believe that our strength lies in our people, and we're committed to creating an environment where everyone can thrive. Joining our team means being part of a supportive community that encourages networking and collaboration.

Benefits and Culture

At Salesforce, we understand that job satisfaction extends beyond the office. That's why we offer competitive benefits to support the health, well-being, and financial security of our employees and their families. From health insurance and retirement plans to wellness programs and flexible working arrangements, we provide the benefits that contribute to a better work-life balance.

Explore Job Opportunities

Ready to take the next step in your career? Explore the wide range of employment opportunities at Salesforce. From technical roles to customer engagement positions, we are continuously hiring talented individuals who are passionate about making a difference.

Stay Connected

Keep up to date with the latest at Salesforce by following our careers blog. Gain insights from the people who work here and learn how you can bring your career to the next level with Salesforce.

Apply Now

Are you ready to join a company that's leading the way in CRM technology? Search open positions that match your skills and interests on our careers page. Tailor your resume, prepare for your interview, and take the first step towards a rewarding career at Salesforce.

SEARCH SALESFORCE JOBS

Join Salesforce today and be part of a company that's shaping the future of technology, fostering a culture of innovation, and building a more equitable world.
Learn more about Salesforce
Size
73,541 employees
Market Cap
$130.4 billion
Industry
Net Income
$4 billion
Founded
2000
5 Year Trend
+25.7%
Revenue
$21.2 billion
NASDAQ

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