ServiceNow

Sr. Partner Manager

ServiceNow$100K — $130K *
Business Services
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 8+ years in sales, marketing, or partnership management
  • Experience integrating AI into business processes
  • Ability to navigate 'east-west' operational models
  • Skilled in progress tracking and remediation planning
  • Effective communication and team collaboration skills

Responsibilities

  • Manage and nurture relationships within the ServiceNow Partner ecosystem
  • Develop business plans and account strategies for partner practices
  • Lead readiness assessments and evaluate partner progress
  • Drive ecosystem governance through communication and execution plans
  • Create Standard Operating Procedures and partner enablement resources
  • Coach partners on best practices and program requirements
  • Conduct regular business reviews and maintain partner portal management

Benefits

  • Flexible work arrangements
  • Opportunities for professional growth and development
  • Engagement in marketing events and initiatives
  • Collaboration with a diverse partner ecosystem
  • Access to innovative AI tools and resources
Full Job Description
Job Description

What you get to do in this role:

The Sr. Partner Manager manages ServiceNow relationships with our Partner Ecosystem across Canada. A large part of this role is to manage and nurture companies in the ServiceNow Partner ecosystem while also encouraging current ServiceNow Partners to develop and mature their ServiceNow practice. This includes:
  • Building Partner Practices through business plan development, account planning, partner expectation management, industry/regional/product focus. Sell, solve, bring growth.
  • Planning for Success through Partner achievement target agreement, capacity planning, growth investment, points earning roadmap.
  • Managing the ecosystem across team members through readiness assessment scoring, milestone achievement by partner, roadmap sessions for success, regular ecosystem evaluations, tiering progress, acquisitions targets, health analysis, metrics reporting.
  • Drive ecosystem governance through team member communication, execution plans, reporting and dashboard preparation, global interlocks with other regions.
  • Develop Standard Operating Procedures (Business Planning Guides, Enablement Journeys, etc.)
  • Coach partners both remotely and face-to-face
  • Communicate partner programs' requirements and benefits across the ecosystem
  • Provide daily management of partner ecosystem
  • Work with ServiceNow Partner Operations and Partner Enablement to ensure reporting and best practice is being accomplished
  • Conduct quarterly and bi-annual business reviews
  • Develop partner business case and program roadmaps
  • Articulate investment areas needed to both enter and progress through the partner program
  • Implement remediation plans
  • Manage partner portal and other systems
  • Work towards partner revenue goals through teaming and subcontracting
  • Participate in marketing events
  • Approximately 20% travel


Qualifications

To be successful in this role you have:
  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
  • At least 8 years prior experience working with sales, marketing, or Channel and Alliance partnership management.
  • Ability to work in a true 'east-west' operating model with both direct line and dotted line team members
  • Diligence at measuring and communicating progress to achieve targeted results, identifying obstacles and associated remediation plans

FD21

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

About ServiceNow

ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations in North America, Europe, the Middle East, Africa, the Asia Pacific, and other countries. The company offers service management solutions, including incident, problem, change, request, and cost management as well as service catalogs; and IT, HR, facilities, and field service management solutions. It also provides IT operations management solutions covering service mapping, delivery, and assurance solutions; business management solutions such as financial management, project portfolio suite, vendor performance management, and performance analytics as well as governance, risk, and compliance; and application development services.

ServiceNow Careers

Join the dynamic team at ServiceNow, a global leader in digital workflow solutions, where innovation and leadership converge to shape the future of work. At ServiceNow, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that values diversity, creativity, and continuous learning.

Work You’ll Do

Embark on a career journey with ServiceNow and contribute to the world’s leading enterprises' digital transformation. Our team is at the forefront of developing cutting-edge technologies that improve how people work. With ServiceNow, you will use your skills to impact businesses and industries profoundly, driving efficiency and innovation.

Join Our Market-Leading Team

ServiceNow is not just another technology company. We are a team that thrives on diversity and leadership, fostering an inclusive environment that promotes growth and development. Our commitment to diversity training ensures that every team member can achieve their potential.

Innovative Work

ServiceNow is home to more than 10,000 dedicated professionals who lead the charge in digital workflows and enterprise solutions. As part of our team, you will engage in projects that merge technology with practical applications, creating revolutionary products that advance how services are delivered and managed.

Career Development

At ServiceNow, your career trajectory is filled with boundless opportunities. We support your growth with robust training programs, leadership development courses, and access to global challenges. Whether you are looking for an internship, full-time position, or leadership role, ServiceNow equips you with the tools to excel.

Be Part of a Great Team

Working at ServiceNow means being part of a community that values teamwork and innovation. Our collaborative environment encourages networking and sharing ideas, making our workplace vibrant and dynamic. The benefits of joining ServiceNow extend beyond comprehensive health and wellness; they include fostering professional connections and friendships that last a lifetime.

Explore Job Opportunities and Internships

Whether you’re a seasoned professional or a recent graduate, ServiceNow offers a range of employment options to suit your career goals. From internships that provide real-world experience to full-time positions that challenge you to leverage your expertise, we are committed to hiring the best talent.

Stay Connected

Join Our Team Search open positions that match your skills and interests. At ServiceNow, we look for passionate, curious, and solution-driven team players. Explore the possibilities that await you at a company that is committed to your professional success.

Keep Up to Date

Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here.

Job Alert Emails

Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at ServiceNow.

ServiceNow Careers

Empowering professionals to achieve more, ServiceNow is where careers are future-proofed, and ambitions are realized. Join us in our journey of growth and innovation.
Learn more about ServiceNow
Size
16,881 employees
Market Cap
$76.5 billion
Industry
Net Income
$118.5 million
Founded
2004
5 Year Trend
+33.5%
Revenue
$4.5 billion
NASDAQ

Similar Jobs

More Jobs at ServiceNow

More Business Services Jobs

Find similar Sr. Partner Manager jobs: