Royal Bank of Canada

Sr. Operations Analyst - Application Coordinator, Banking Applications

Royal Bank of Canada$75K — $95K *
Finance & Insurance
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Undergraduate degree with IT background, preferably in change management for complex programs
  • Proficient in Mainframe and ServiceNow tools
  • Strong written and oral communication skills with stakeholder engagement experience
  • Knowledge of applications hosted on Mainframe
  • Able to meet deadlines while managing multiple priorities
  • Strong organizational and time management skills, capable of leading meetings
  • Ability to work in a 24/7 environment and on-site

Responsibilities

  • Coordinate application implementations and ensure process compliance
  • Triage and route issues between support teams
  • Apply innovative approaches to complex operational challenges
  • Drive operational improvements aligned with strategic goals
  • Authorize changes via ServiceNow and schedule jobs using OMS
  • Resolve batch issues and manage job flow failures on Z/OS
  • Escalate critical issues promptly to partners and management
  • Maintain documentation and assist with other assigned projects

Benefits

  • Comprehensive Total Rewards Program with bonuses and flexible benefits
  • Supportive leadership focused on your development
  • Opportunity to make a significant impact
  • Dynamic, collaborative, and progressive team environment
  • Advanced training program in mainframe financial IT services
Full Job Description
Job Description

What is the Opportunity?

The successful candidate will be the primary point of contact for 24/7 operations support, managing a critical suite of business applications in Mainframe and Distributed Production Computer Centers. You'll coordinate system changes, oversee implementations, and troubleshoot escalated issues to ensure continuous operational excellence. This candidate should be able to apply innovative approaches to complex challenges when issues arise.

What Will You do:
  • Coordinate application implementations and maintain process compliance
  • Triage and route issues between Application Support and Service Providers
  • Applies innovative approaches to complex challenges and willing to take on project work
  • Drive operational improvements aligned with strategic initiatives through informed decision-making
  • Authorize production application changes via ServiceNow and batch job scheduling via OMS
  • Assist with resolving batch issues bottlenecks and repeat failures in job flows on Z/OS
  • Escalate critical issues to partners and management, ensuring timely resolution
  • Propose innovative solutions and alternative approaches to meet client needs
  • Provide after-hours on-call coverage
  • Engage appropriate operations/support personnel on a technical level to resolve issues in a timely manner
  • Review all errors application teams and recommend permanent solutions to avoid a reoccurrence and identify the potential impact to the bank.
  • Provide directions to applications on change management regulations and assist with issues
  • Maintain online documentation where applicable and other assigned projects when required


What do you need to succeed?
Must have:
  • Undergraduate degree with IT background ideally with change management experience in complex programs with high frequency of requests and multiple priorities.
  • Proficient with relevant tools (Mainframe, Service Now)
  • Demonstrated ability in written and oral communication skills along with strong presentation skills. Ability to determine the information and communication needs of the stakeholders and project.
  • Knowledge of applications currently hosted on Mainframe
  • Deadline-driven and results-oriented; able to meet consistently high-quality standards while handling a variety of tasks and deadlines simultaneously.
  • Strong organizational and time management capabilities and ability to host meetings with clear communication
  • Able to work in a 7x24x365 environment and ability to work on site
  • Identifies issues before they escalate and find creative solutions to minimize impact
  • Maintains a master calendar of app changes, tracks deliverables/gaps when issues arise , and flags risks early


Nice-to-have:
  • Experience with Job Control Language (JCL) environments and mainframe computing.
  • Programming/coding experience: COBOL, REXX, Angular, React/Vue.js, VBA (macros), C#, C++, Node.js, Active Directory, Elastic Search, Windows Servers etc.
  • Postsecondary degree with a major in Computer Science, Engineering, or Technology.
  • Experience working rotating shifts


What's in it for you?

  • A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation and stock where applicable.
  • Leaders who support your development through coaching and managing opportunities
  • Ability to make a difference and lasting impact.
  • Work in a dynamic, collaborative, progressive, and high-performing team
  • An advanced training program in mainframe financial IT services


Job Skills
Active Learning, Adaptability, Business Appraisals, Critical Thinking, Customer Service, Decision Making, Effectiveness Measurement, Operational Delivery, Process Improvements

Additional Job Details

Address:

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-05-26

Application Deadline:

2026-06-26
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

About Royal Bank of Canada

Royal Bank of Canada Careers

Join the dynamic team at Royal Bank of Canada (RBC), a global leader in financial services and a company committed to excellence and innovation. At RBC, we offer a wide range of job opportunities that empower professionals to shape their career paths with leadership, diversity training, and continuous growth.

Work You’ll Do

At Royal Bank of Canada, we are not just hiring; we are building a culture of innovation and leadership. Our team members are at the forefront of the financial industry, driving transformation and delivering targeted solutions that meet the evolving needs of our clients and communities.

Explore Job Opportunities and Employment at RBC

Whether you are starting your career or looking to take it to the next level, RBC offers positions that challenge your skills and fuel your ambition. From entry-level positions to leadership roles, our job opportunities span across various functions and regions. Join us and be part of a team that values professional growth and diversity.

Internship and Professional Development

Kickstart your career with an internship at Royal Bank of Canada. Our internships provide invaluable hands-on experience, networking opportunities, and insights into the financial services industry. Interns at RBC gain the skills necessary to excel and are often considered for full-time positions within the company.

Benefits and Culture

At RBC, we prioritize the well-being and satisfaction of our employees. Our benefits package is designed to support our team members at every stage of their life and career. RBC’s culture is built on a foundation of respect, integrity, and responsibility, fostering an environment where everyone can thrive.

Career Growth and Innovation

We believe in nurturing the potential of our employees through continuous learning and career development programs. At RBC, you will find endless opportunities to grow professionally through on-the-job experiences, formal training programs, and leadership development initiatives. Our commitment to innovation means we are constantly seeking out new ideas and perspectives, making RBC a perfect place for those who aim to lead and innovate.

Diversity and Inclusion

Diversity is our strength. At Royal Bank of Canada, we are committed to building an inclusive workplace where every employee feels valued and respected. Our diversity training programs are designed to educate and inspire, creating a more inclusive and equitable workplace.

Join Our Team

Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Start your journey with RBC today and be part of a world-class team known for its commitment to client service, community involvement, and innovation.

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Learn more about Royal Bank of Canada
Size
86,007 employees
Market Cap
$130.3 billion
Industry
5 Year Trend
+8.7%
NASDAQ

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