Senior WMS Support Analyst

Rhenus Group

• $75K — $95K *
Kitchener, ON N2A 1A5In-Person
Technical Services
Less than 5 years of experience
1 month ago
Job Overview by Ladders

Qualifications

  • Bachelor's degree in IT, Supply Chain Management, Industrial Engineering, or equivalent experience.
  • 3-5 years supporting Blue Yonder WMS (Discreet version).
  • 3+ years in IT/SAAS application support with proven issue resolution ownership.
  • Proficiency in SQL and relational databases (Oracle, MS SQL).
  • Ability to debug code and troubleshoot integrations.
  • Familiarity with monitoring tools (AppDynamics, Splunk) and cloud platforms (Azure).
  • Excellent communication skills across all organizational levels.

Responsibilities

  • Deliver technical support for Warehouse Management Systems (WMS).
  • Act as a liaison between support, development, and operations teams.
  • Provide expertise on WMS functionality and integrations.
  • Document case interactions and maintain accurate records.
  • Communicate case status and updates to customers and management.
  • Analyze and triage customer issues, collaborating with cross-functional teams.
  • Contribute to continuous improvement initiatives for WMS operations.

Benefits

  • Flexible working conditions allowing remote work options.
  • Opportunities for professional development and training.
  • Access to advanced technological tools and resources.
  • Collaborative work culture fostering teamwork and innovation.
Full Job Description
What You Can Expect:

What will you do:
  • Deliver high-quality technical support for Warehouse Management Systems (WMS), resolving complex issues for internal and external stakeholders.
  • Act as a technical liaison between support, development, and operations teams to ensure timely and effective issue resolution.
  • Provide subject matter expertise on WMS functionality and integrations.
  • Document case interactions and maintain accurate records in support tools.
  • Communicate case status and updates to customers and management.
  • Analyze and triage customer issues, performing technical research, and collaborating with cross-functional teams.
  • Contribute to continuous improvement initiatives for WMS operations and support processes.
  • Other job duties as assigned.


What You Bring:

What you bring:
  • Education:
    • Bachelor's degree in information technology, Supply Chain Management, Industrial Engineering, or equivalent experience.
  • Experience:
    • 3-5 years of experience supporting Blue Yonder WMS (Discreet version)
    • Strong understanding of warehouse operations and supply chain processes.
    • 3+ years in IT/SAAS application support with proven ownership of issue resolution.
  • Technical Skills:
    • Proficiency in SQL and relational databases (Oracle, MS SQL).
    • Ability to debug code and troubleshoot integrations.
    • Familiarity with monitoring tools (AppDynamics, Splunk), cloud platforms (Azure), and scripting (Python).
    • Knowledge of solution architecture and deployment best practices.
  • Soft Skills:
    • Excellent communication skills for interaction with all organizational levels-from warehouse floor to executive leadership.
    • Strong problem-solving, assertiveness, and ability to drive optimal solutions.
    • Self-motivated, flexible, and able to work independently or in large teams.
* Ladders Estimates

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