Royal Bank of Canada

Senior Network Analyst

Royal Bank of Canada$75K — $95K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of experience in network troubleshooting in production support environments.
  • Technical skills in Cisco routers and switches (Layer 2/Layer 3); CCNA/CCNP certification preferred.
  • Solid understanding of SDWAN concepts; experience with multivendor solutions like Silver Peak.
  • Proficiency in various network management tools (e.g., ServiceNow, CA Spectrum).
  • Experience in automation and scripting languages, ideally Python or Ansible.
  • Knowledge of L2/L3 concepts, including OSPF, BGP, VRF, and WAN topologies.
  • Familiarity with wireless technology and management platforms from Cisco and Aruba.

Responsibilities

  • Respond to network incidents and collaborate with internal and external partners for quick resolutions.
  • Participate in planning meetings to support transitions of new network infrastructure.
  • Review and manage daily networking activities while ensuring follow-ups on overdue tasks.
  • Execute event, incident, problem, and change management in a 24/7 rotation.
  • Provision MAC/AMAC change requests and manage ACS for RBC networks.
  • Prepare for planned activities and conduct real-time troubleshooting using industry-leading tools.
  • Take initiative in personal skills development and contribute to team objectives.

Benefits

  • Comprehensive rewards program including flexible benefits and bonuses.
  • Leaders committed to coaching and development opportunities.
  • Dynamic and collaborative team environment promoting progressive thinking.
  • Opportunities for significant impact in community and client service.
  • Access to a world-class training program focused on financial services.
  • Room for increased responsibilities and career advancement.
Full Job Description
Job Description

What is the opportunity?

As a member of the SRE Network Operations team, the Analyst will be accountable for providing technical support in event/incident/problem management, escalation, restoration of service, triage and maintain all services pertaining to RBC's operations environment. Also working on leading edge technologies on wired and wireless network to help position the organization to the future.

What will you do?
  • Respond to incidents and problems and work with appropriate support personnel (Technology Infrastructure, NOC / Business Partners: Bell, Hydro, Rogers, IBM, Cisco, Silver peak, Aruba) on a technical level to resolve in a timely manner and/or escalate as required.
  • Attend implementation planning meetings to ensure the smooth transition of new network infrastructure to be supported by TNS Operations
  • Ensure that all Networking related activities are reviewed, updated and assigned accordingly on a daily basis and that all activities past their implementation dates are followed up on and addressed.
  • Event, Incident, Problem and Change management tasks in 24/7 rotation shift.
  • Provision Bulk Mac / AMAC Change Requests and ACS administration for RBC networks
  • Preparation for Planned activities; on demand /real time problem troubleshooting using variety of industry leading tool sets including but not limited to Spectrum, nGenius, sniffer, NetMRI, Airwave, Cisco DNAC, Silver peak Orchestrator and NetOps tool suite; participate in team performance objectives.
  • Assume personal initiative in the management of skills and career development.
  • May provide recommendations and contribute to the solutions in an area of expertise including leading work streams that are part of a medium initiative to support BAU/Project initiatives.


What do you need to succeed?

Must Have
  • Understanding of SDWAN concepts to be able to support multivendor solutions - Silver peak Edge connect
  • Technical skills within the Cisco suite of products include routers and switches (Layer2 / Layer3): CCNA/CCNP
  • In-depth knowledge of OSI model; routing concepts relating to OSPF, BGP; VRF, WAN topologies: ATM, TLS, VPLS and MPLS; Spanning Tree; HSRP/VRRP; Private Vlans with respect to L2/L3 switches, working experience with 93K switches.
  • Cisco and Aruba Wireless: AirWave management, ClearPass Policy Manager, Mobility Controllers, Prime Infrastructure and Cisco wireless controllers.
  • 3-5 Years Hands-on experience with network troubleshooting in a production support environment.
  • Experience managing ServiceNow, CA Spectrum, NetMRI, Infoblox, SecureCRT/FX, NetScout nGenius, Wireshark and Sniffer tools.
  • Technical skills within Wireless, IPT/SIP and Software Defined networks
  • Knowledge of Automation/Scripting


Nice to Have:
  • Current certifications in the following areas: CCIE, Silver Peak certification (SPSP), Wireless certifications (Aruba & Cisco)
  • ITIL v3: Foundations
  • LSS Yellow Belt
  • Experience with Software Defined Network Technologies, Cisco DNAC, Cisco 9800 controllers, Cisco 93K stacks, Cisco Viptela SDWAN, IP Telephony
  • Working experience of Python & Ansible


What's in it for you?

  • A comprehensive Total Rewards Program including bonuses and flexible benefits, and competitive compensation.
  • Leaders who support your development through coaching and managing opportunities
  • Ability to make a difference and lasting impact
  • Work in a dynamic, collaborative, progressive, and high-performing team
  • A world-class training program in financial services
  • Opportunities to take on progressively greater accountabilities


#LI-POST

#TECHPJ

Job Skills
Business Continuity and Disaster Recovery (BCDR), Customer Service, Decision Making, Group Problem Solving, Hardware Infrastructure, Interpersonal Relationships, IT Systems Management, Long Term Planning, Service Request Management

Additional Job Details

Address:

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-03-30

Application Deadline:

2026-06-21
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

About Royal Bank of Canada

Royal Bank of Canada Careers

Join the dynamic team at Royal Bank of Canada (RBC), a global leader in financial services and a company committed to excellence and innovation. At RBC, we offer a wide range of job opportunities that empower professionals to shape their career paths with leadership, diversity training, and continuous growth.

Work You’ll Do

At Royal Bank of Canada, we are not just hiring; we are building a culture of innovation and leadership. Our team members are at the forefront of the financial industry, driving transformation and delivering targeted solutions that meet the evolving needs of our clients and communities.

Explore Job Opportunities and Employment at RBC

Whether you are starting your career or looking to take it to the next level, RBC offers positions that challenge your skills and fuel your ambition. From entry-level positions to leadership roles, our job opportunities span across various functions and regions. Join us and be part of a team that values professional growth and diversity.

Internship and Professional Development

Kickstart your career with an internship at Royal Bank of Canada. Our internships provide invaluable hands-on experience, networking opportunities, and insights into the financial services industry. Interns at RBC gain the skills necessary to excel and are often considered for full-time positions within the company.

Benefits and Culture

At RBC, we prioritize the well-being and satisfaction of our employees. Our benefits package is designed to support our team members at every stage of their life and career. RBC’s culture is built on a foundation of respect, integrity, and responsibility, fostering an environment where everyone can thrive.

Career Growth and Innovation

We believe in nurturing the potential of our employees through continuous learning and career development programs. At RBC, you will find endless opportunities to grow professionally through on-the-job experiences, formal training programs, and leadership development initiatives. Our commitment to innovation means we are constantly seeking out new ideas and perspectives, making RBC a perfect place for those who aim to lead and innovate.

Diversity and Inclusion

Diversity is our strength. At Royal Bank of Canada, we are committed to building an inclusive workplace where every employee feels valued and respected. Our diversity training programs are designed to educate and inspire, creating a more inclusive and equitable workplace.

Join Our Team

Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Start your journey with RBC today and be part of a world-class team known for its commitment to client service, community involvement, and innovation.

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Learn more about Royal Bank of Canada
Size
86,007 employees
Market Cap
$130.3 billion
Industry
5 Year Trend
+8.7%
NASDAQ

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