WestRock

Sr. Mgr, Tech Service Sup

WestRock$100K — $130K *
US-AnywhereRemote in United States
Manufacturing & Automotive
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 10+ years in prepress, printing, packaging, or workflow automation environments
  • Strong technical expertise with prepress systems like Esko
  • Deep understanding of file preparation and print production requirements
  • Proven ability to lead initiatives across multiple locations
  • Strong problem-solving skills focused on sustainable solutions

Responsibilities

  • Lead creation and rollout of standardized prepress workflows
  • Design and oversee automated workflow solutions for high stability
  • Drive improvements in prepress cycle time and labor efficiency
  • Establish and enforce enterprise workflow standards
  • Lead change management efforts including training and communication

Benefits

  • Remote work opportunity
  • 50% domestic travel allowance
  • Continuous improvement and professional development opportunities
  • Collaborative work environment with cross-functional teams
  • Access to advanced prepress and workflow technologies
Full Job Description
General Information

Job ID
ATR63295

Posting Job Title
Sr. Manager, Workflow Development

Locations
US WFH United States

Employment Type
Full Time

Date Posted
12-Jun-2026

Relocation Support
No

Description & Requirements

Position Title: Sr. Manager, Workflow Development
Work Location: Remote
Travel Requirement: ~50% travel (domestic)

The opportunity:

This role is based in North America Consumer Packaging and is responsible for leading the design, implementation, and standardization of automated prepress workflows across operations. The Sr. Manager, Workflow Development drives the digital transformation of prepress by delivering scalable, high-performance workflow solutions that improve speed, quality, and cost efficiency.

This position leads pilot-to-scale deployment of workflow solutions, establishing system architecture, automation strategy, governance, and best practices to enable enterprise-wide adoption. The role collaborates closely with plant leadership, prepress teams, Technical Services, IT, and OEM partners to ensure alignment, successful implementation, and long-term sustainment.

How you will impact Smurfit Westrock:
  • Lead the creation, development, and rollout of standardized prepress workflows across all North America Consumer Packaging facilities
  • Design and oversee automated workflow solutions that deliver high stability, repeatability, throughput, and minimal manual intervention
  • Drive measurable improvements in prepress cycle time, automation rates, labor efficiency, and throughput through workflow standardization
  • Development of workflows to support integration with legacy systems
  • Reduce manual touchpoints, errors, and rework while improving overall workflow performance
    and cost efficiency
  • Establish and enforce enterprise workflow standards, governance models, and compliance
    across all facilities
  • Partner with plant leadership to drive adoption and consistent execution of standardized workflows, ensuring sustained performance over time
  • Lead change management efforts, including training, communication, and adoption strategies to ensure successful implementation and long-term sustainment
  • Define, track, and report key workflow performance metrics, building visibility through dashboards to support data-driven decision making
  • Validate software, hardware, and system releases prior to deployment into production environments
  • Partner with IT and vendors (e.g., Esko) to support system roadmap, upgrades, and integration strategies
  • Develop and maintain documentation, best practices, and training programs to support
    long-term performance
  • Alignment with project manager on timelines and deliverables from other departments/vendors
  • Support process control, quality management, and workflow compliance across all supported facilities
  • Enable a consistent customer experience through standardized processes and print readiness


What you need to succeed:
  • 10+ years proven experience in prepress, printing, packaging, or workflow automation environments
  • Strong technical expertise with prepress systems (e.g., Esko Automation Engine, WebCenter,
    ArtPro+ or similar)
  • Deep understanding of file preparation, color management, trapping, and print production requirements
  • Demonstrated ability to lead cross-functional initiatives across multiple locations
  • Strong problem-solving skills with a focus on root cause analysis and sustainable solutions
  • Ability to translate strategy into actionable plans and drive execution at the plant level
  • Excellent communication and leadership skills with the ability to influence at all levels of the organization
  • Commitment to continuous improvement and standardization across multiple facilities
  • High level of organization and ability to manage multiple priorities in a dynamic environment
  • Willingness and ability to travel up to 50%

About WestRock

Westrock Coffee Company is an integrated coffee, tea, flavors, extracts, and ingredients solutions provider in the U.S., providing coffee sourcing, supply chain management, product development, roasting, packaging, and distribution services to the retail, foodservice and restaurant, convenience store and travel center, CPG, non-commercial, and hospitality industries.

WestRock Careers

Joining WestRock means becoming part of a global team dedicated to supporting some of the world’s leading companies in packaging and distribution solutions. At WestRock, we believe in fostering an environment of growth, innovation, and leadership, making it an ideal place for professionals looking to advance their careers in a dynamic industry.

Work You’ll Do

At WestRock, your work will directly contribute to our mission of redefining how packaging solutions can drive business success. As part of our team, you will use your skills to collaborate on market-leading projects that focus on sustainability and innovation. With a culture that values diversity and leadership, you will be empowered to lead projects at the intersection of technology, sustainability, and customer engagement.

Join Our Market-Leading Team

Become a part of a team where your ideas and contributions are valued. At WestRock, we are committed to providing job opportunities that enhance your professional skills while promoting a culture of diversity and inclusion. Our team consists of over 50,000 dedicated professionals who are leaders in the packaging industry, driving transformation and delivering results with precision and creativity.

Innovative Work

Engage in work that matters with a company that offers diverse job opportunities, from positions in engineering and design to marketing and supply chain management. WestRock is a place where innovation is at the forefront of what we do, integrating cutting-edge technology and sustainable practices to meet the evolving needs of our customers.

Be Part of a Great Team

Working at WestRock means being part of a supportive network that encourages professional growth and development. Enjoy the benefits of a robust internal networking system, diversity training programs, and leadership development opportunities that help you build a fulfilling career.

Future-Proof Your Career

With WestRock, you are not just finding a job; you are building a career. We offer a wide range of career paths, supported by comprehensive training programs and development opportunities that help you grow at every stage of your professional journey. Whether through an internship, entry-level position, or a leadership role, your potential for growth is limitless.

Explore Job Opportunities and Internships

Discover the various career paths WestRock offers. Whether you are a seasoned professional or a recent graduate, explore how your skills and interests align with our needs. We are continuously hiring and looking for individuals who are curious, innovative, and ready to lead.

Stay Connected

Join the WestRock team and stay up-to-date with the latest in industry trends and company news. Search open positions that match your skills and interests, and prepare your resume to take the first step towards a rewarding career at WestRock.

Keep Up to Date

Stay informed with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here.

Job Alert Emails

Customize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding opportunities that await at WestRock.

Join Our Team

Search for open positions that match your skills and interests. We look for passionate, creative, and solution-driven team players ready to make a difference.

SEARCH WESTROCK JOBS

At WestRock, we are more than just a packaging company; we are a team that believes in innovation, sustainability, and driving growth through inclusive and diverse global leadership. Join us, and be part of a company that values what you bring to the table and helps you turn your professional aspirations into reality.
Learn more about WestRock
Size
49,900 employees
Market Cap
$8.8 billion
Industry
Net Income
-$677.4 million
Founded
1953
5 Year Trend
+7.4%
Revenue
$17.5 billion
NASDAQ

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