American Express

Sr Mgr-Digital Product Mgmt

American Express$120K — $150K *
Enterprise Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Business, Information Systems, Computer Science, Engineering, or related field.
  • 3-5+ years of experience in Product Management or related fields.
  • Experience in translating business challenges into scalable workflow products.
  • Familiarity with Tonkean or similar workflow automation platforms.
  • Ability to partner with engineering and stakeholders for workflow solution design.
  • Strong communication skills for engaging diverse audiences.

Responsibilities

  • Lead product discovery sessions and design workshops to align business objectives with strategy.
  • Analyze user needs to develop reusable workflow capabilities and scalable product features.
  • Oversee delivery of workflow solutions in collaboration with implementation partners.
  • Facilitate cross-functional collaboration across teams for alignment on priorities.
  • Own and manage the product backlog, defining priorities and user stories.
  • Participate in Agile ceremonies to ensure alignment between business priorities and engineering execution.
  • Continuously evaluate platform capabilities and customer feedback to inform product decisions.

Benefits

  • Competitive base salary and bonus incentives.
  • 6% Company match on retirement savings plan.
  • Comprehensive medical, dental, vision, and life insurance benefits.
  • Flexible working model including hybrid, onsite, or virtual arrangements.
  • 20+ weeks paid parental leave for all parents.
  • Free access to global wellness centers staffed with medical professionals.
  • Confidential counseling support through Healthy Minds program.
  • Career development and training opportunities.
Full Job Description
Job Description

General Counsel Tech and Innovations (GCO Tech):

General Counsel Tech and Innovations (GCO Tech) has an opening for a Product Manager role focused on Workflow Automation and Platform Strategy. This role will own the product vision, roadmap, and delivery execution for the Tonkean workflow automation platform while partnering closely with Engineering, Legal business partners, and external professional services resources to deliver scalable workflow solutions across the General Counsel Organization

Responsibilities

Organizational Leadership & Collaboration:
  • Lead product discovery sessions, design workshops, backlog refinement, roadmap planning, solution demonstrations, and executive stakeholder discussions to align business objectives with product strategy.
  • Analyze user needs, identify common business patterns, and translate insights into reusable workflow capabilities and scalable product features that drive business value.
  • Partner with third-party implementation partners and professional services organizations to oversee workflow solution delivery, platform configuration, release execution, and successful customer outcomes.
  • Facilitate cross-functional collaboration across business, engineering, design, and implementation teams to ensure alignment on priorities, delivery milestones, and strategic objectives.


Agile Product Delivery:
  • Own and maintain the product backlog by defining priorities, creating user stories and acceptance criteria, and partnering with Engineering throughout the product development lifecycle.
  • Participate in Agile ceremonies, including PI Planning, Sprint Planning, Daily Standups, Backlog Refinement, Sprint Reviews, and Retrospectives, to ensure alignment between business priorities and engineering execution.
  • Continuously evaluate platform capabilities, customer feedback, emerging technologies, and market trends to inform product roadmap decisions and drive ongoing innovation.
  • Collaborate with cross-functional stakeholders to prioritize features, remove delivery impediments, and ensure high-quality product releases that meet customer and business needs.
  • Monitor product performance, gather feedback, and recommend enhancements that improve workflow efficiency, user experience, and overall platform adoption.


Qualifications

Minimum Qualifications:
  • Bachelor's degree in Business, Information Systems, Computer Science, Engineering, or a related field, or an equivalent combination of education and progressively responsible work experience in Product Management, Workflow Automation, Business Process Management, or Technology Strategy.
  • 3-5+ years of progressively responsible experience in Product Management, Product Ownership, Workflow Automation, Business Process Management, or related enterprise technology disciplines.
  • Demonstrated experience translating business challenges into scalable workflow products and automation capabilities through structured product discovery, requirements definition, and user-centered solution design.
  • Experience with Tonkean is strongly preferred. Experience with comparable enterprise workflow automation or low-code platforms (e.g., ServiceNow, Microsoft Power Platform, or similar technologies) will also be considered.
  • Demonstrated experience identifying, evaluating, and delivering AI-enabled workflow solutions by leveraging enterprise AI platforms, APIs, large language models (LLMs), intelligent automation, and workflow orchestration capabilities to improve business processes and user experiences.
  • Ability to partner with Engineering and business stakeholders to design scalable, governed workflow solutions that integrate automation, enterprise data, and AI services while meeting security, compliance, and operational requirements.
  • Demonstrated experience defining product vision, prioritizing roadmaps, managing feature backlogs, and balancing strategic investments with operational platform enhancements.
  • Experience partnering with engineering teams to translate business requirements into well-defined user stories, acceptance criteria, technical requirements, and release plans.
  • Strong written and verbal communication skills with the ability to present product strategy, roadmap updates, business cases, and delivery status to executive leadership, technical teams, and non-technical stakeholders.
  • Experience partnering with Legal departments, attorneys, Legal Operations teams, or corporate functions to understand practice workflows and translate business needs into technology-enabled solutions is strongly preferred.
  • Knowledge of legal services delivery, legal workflow automation, document and matter management processes, Legal Operations technologies, or enterprise legal technology platforms is a significant advantage.


About the Team

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

  • Competitive base salaries
  • Bonus incentives
  • 6% Company Match on retirement savings plan
  • Free financial coaching and financial well-being support
  • Comprehensive medical, dental, vision, life insurance, and disability benefits
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

About American Express

Amex provides industrial services to the coatings and linings sector, providing support for commercial, industrial, and maritime projects such as petrochemical, power, and water treatment industries. They offer painting services for steel structures, storage tank linings and coatings, pipelines, floors, and marine vessels such as ships, tugboats, and barges.

American Express Careers

Join the vibrant team at American Express, a global leader in financial services, and be part of a company that values innovation, leadership, and diversity. At American Express, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that is committed to excellence and inclusive growth. Work You’ll Do At American Express, we are dedicated to helping our employees reach their full potential. With a variety of career paths available in areas such as technology, marketing, finance, and customer service, American Express is the perfect place to advance your career. Our team is composed of highly skilled professionals who thrive on innovation and collaboration. Join our team and contribute to a company known for its prestigious history of leadership in the credit card industry. Engage in meaningful work that makes a real impact on our global scale business operations. American Express Leadership and Development Programs We believe in nurturing the leadership skills of our employees with extensive training programs and leadership development opportunities. Our commitment to professional growth is evident in our comprehensive benefits package that supports both personal and professional development. Internship Opportunities Start your career with an internship at American Express and gain valuable industry experience. Our internships offer a chance to develop skills, work on challenging projects, and learn from leaders in the industry. Interns at American Express are considered integral members of the team and are given responsibilities that provide a real insight into their future career paths. Diversity and Inclusion At American Express, diversity and inclusion are at the core of our company culture. We are committed to building a diverse workforce and inclusive environment where every employee feels valued and inspired. We offer diversity training programs that empower our employees to thrive and lead in a global marketplace. Networking and Innovation Our employees enjoy unparalleled opportunities for networking and personal growth through our global connections and innovative projects. American Express encourages a culture of innovation that helps propel our company and your career forward. Career Benefits and Growth American Express is dedicated to the growth of its employees. We offer competitive benefits, including health, retirement plans, and family leave, ensuring that our team members have the support they need to succeed both at work and in their personal lives. Join Our Team Explore the job opportunities and open positions at American Express. We are continuously hiring talented individuals who are passionate about their careers and interested in working for a company that offers a dynamic and supportive environment. Stay Connected Keep up to date with the latest from American Express Careers by following our career blog and signing up for job alert emails. Tailor your subscription to receive updates that match your skills and interests. Discover the exciting and rewarding career opportunities that await at American Express. SEARCH AMERICAN EXPRESS JOBS Whether you are looking for a full-time position, an internship, or a leadership opportunity, American Express offers a path to a rewarding career. Join us and make a difference with your passion, creativity, and drive.
Learn more about American Express
Size
64,000 employees
Market Cap
$108.1 billion
Industry
Net Income
$3.1 billion
Founded
1850
5 Year Trend
+3.5%
Revenue
$37 billion
NASDAQ

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