Job Description

The Senior Manager, Deputy Chief of Staff will report directly to the GCST Chief of Staff Director and will play a critical role in driving execution across the GCST Executive Office, led by the GCST Senior Vice President (SVP) and Unit CIO. This individual will lead and evolve key operational processes, coordinate strategic priorities, and ensure effective execution across executive-level deliverables and organizational initiatives.

This role is ideal for a driven, outcomes-oriented leader who thrives in a fast-paced technology organization and can seamlessly operate with both strategic perspective and operational rigor. The successful candidate will be comfortable engaging with senior leaders who bring strong viewpoints, navigating complex organizational dynamics, and influencing outcomes through credibility, sound judgment, and decisive execution.

To be successful in this role, the candidate must be an exceptional communicator who is responsive, transparent, organized, proactive, accountable, and confident in their decision-making. The ideal individual will demonstrate strong executive presence, remain composed under pressure, constructively challenge assumptions when appropriate, and drive action in environments where priorities and stakeholder perspectives may compete. This person will serve as a trusted advisor capable of balancing diplomacy with decisiveness to help leaders achieve business outcomes.

Responsibilities

Key Responsibilities

Executive Office Operations & Strategic Execution

• Establish and maintain visibility into key business and operational processes by tracking, documenting, and identifying opportunities for continuous improvement across the Executive Office, leadership team, and broader business unit.
• Lead and manage critical operating rhythms, governance routines, and executive deliverables to ensure strategic priorities remain on track and organizational objectives are achieved.
• Partner closely with the Chief of Staff and Executive Office leadership to identify risks, remove obstacles, and accelerate decision-making across key initiatives.
• Act as a trusted advisor and thought partner to senior leaders across GCST, effectively managing diverse perspectives, competing priorities, and highly engaged stakeholder groups. Facilitate alignment, drive timely decisions, and maintain momentum on strategic initiatives in a complex, fast-paced environment.

Workforce Planning & Organizational Governance

• Support and maintain a consolidated GCST hiring plan tracker that integrates headcount capacity, approved hiring requests, location strategy, role prioritization, and key milestones to provide leadership visibility and drive informed decision-making.
• Validate affordability and organizational alignment, including headcount limits, funding availability, workforce strategy, and location mix, prior to hiring approvals.
• Ensure hiring and workforce planning outputs effectively integrate with Technology Business Enablement (TBE), portfolio planning, and workforce strategy processes.
• Provide insights and recommendations to leadership regarding workforce trends, organizational priorities, and strategic resource allocation.

Executive Communications & Engagement

• Develop executive-level presentations, meeting content, agendas, and supporting materials for key leadership forums, including town halls, executive reviews, site visits, roundtables, employee engagement events, networking sessions, and leadership meetings.
• Draft and refine communications on behalf of the GCST Executive Office, ensuring messaging is clear, concise, impactful, and aligned to organizational priorities.
• Translate complex business and technology concepts into executive-ready communications tailored to diverse audiences.

Organizational Effectiveness & Leadership Support

• Host and facilitate recurring leadership and operational meetings, document key decisions, track action items, and ensure accountability through timely follow-up.
• Build strong relationships across GCST to understand organizational sentiment, assess colleague engagement, identify emerging themes, and recommend actions that enhance employee experience and organizational effectiveness.
• Serve as a connector across teams and functions, ensuring stakeholders remain informed, aligned, and focused on shared objectives.
• Operate confidently and independently in ambiguous situations, proactively making recommendations and driving resolution on issues that impact business outcomes.

Qualifications

Role Overview

The Senior Manager, Deputy Chief of Staff will report directly to the GCST Chief of Staff Director and will play a critical role in driving execution across the GCST Executive Office, led by the GCST Senior Vice President (SVP) and Unit CIO. This individual will lead and evolve key operational processes, coordinate strategic priorities, and ensure effective execution across executive-level deliverables and organizational initiatives.

This role is ideal for a driven, outcomes-oriented leader who thrives in a fast-paced technology organization and can seamlessly operate with both strategic perspective and operational rigor. The successful candidate will be comfortable engaging with senior leaders who bring strong viewpoints, navigating complex organizational dynamics, and influencing outcomes through credibility, sound judgment, and decisive execution.

To be successful in this role, the candidate must be an exceptional communicator who is responsive, transparent, organized, proactive, accountable, and confident in their decision-making. The ideal individual will demonstrate strong executive presence, remain composed under pressure, constructively challenge assumptions when appropriate, and drive action in environments where priorities and stakeholder perspectives may compete. This person will serve as a trusted advisor capable of balancing diplomacy with decisiveness to help leaders achieve business outcomes.

Qualifications

The ideal candidate is a highly motivated self-starter who can independently lead complex initiatives with limited direction. This individual possesses strong business acumen, excellent judgment, and the ability to influence at all levels of the organization.

Required Qualifications

• Prior experience in a Chief of Staff, Deputy Chief of Staff, business operations, strategy, management consulting, technology program management, or related leadership role.
• Demonstrated success leading cross-functional initiatives and strategic programs within large, complex organizations.
• Proven ability to influence and partner effectively with senior executives and stakeholders with diverse viewpoints, driving alignment and execution across complex initiatives.
• Strong executive presence with the confidence to lead discussions, challenge assumptions respectfully, and provide clear, actionable recommendations to senior leadership.
• Demonstrated ability to make sound, informed decisions in ambiguous situations, balancing speed, risk, and business impact while maintaining momentum.
• Exceptional project management and process improvement skills, with a track record of delivering results both strategically and operationally.
• Analytical mindset with strong problem-solving abilities and intellectual curiosity.
• Superior attention to detail combined with the ability to think strategically and maintain end-to-end ownership of initiatives.
• Ability to prioritize effectively, manage competing priorities, solve problems independently, escalate appropriately, and perform under tight deadlines in a dynamic environment.
• Excellent written and verbal communication skills, including the ability to synthesize complex topics into clear, concise, and impactful executive communications and presentations.
• Experience managing complex organizational dynamics while maintaining strong relationships and delivering results across multiple stakeholder groups.
• Ability to build trust and credibility across all levels of the organization and work effectively in a collaborative, diverse, and global environment.
• Strong sense of integrity, discretion, sound judgment, and commitment to maintaining confidentiality.

Success in this Role

The successful candidate will be recognized as a trusted advisor who can effectively navigate competing priorities, influence highly engaged senior leaders, make thoughtful decisions with confidence, and drive execution on the initiatives that matter most to the GCST leadership team and organization.

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

About the Team

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.