ServiceNow

Senior Manager, Partner Strategy & Operations

ServiceNow • $120K — $145K *
Philadelphia, PA 19120In-Person
Enterprise Technology
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 8+ years in sales operations or revenue operations roles.
  • 3+ years managing forecasting processes and performance management across teams.
  • Expertise in sales forecasting and pipeline health management.
  • Experience with multi-route-to-market go-to-market models.
  • Strong analytical skills with proficiency in Excel and data visualization tools.
  • Ability to influence without authority across teams and functions.
  • Experience integrating AI in operational workflows.

Responsibilities

  • Oversee consistent execution of forecasting and deal management practices across AMS GPC.
  • Coordinate weekly forecast submission, validation, and ensure data integrity.
  • Monitor pipeline health and identify risks or stalled opportunities.
  • Manage quarterly and annual performance tracking and reporting across teams.
  • Ensure systems and data coordination with operational requirements met.
  • Conduct operational audits and escalate issues for corrective action.
  • Consolidate and validate forecasting from sub-leaders for hub operations.

Benefits

  • Flexible work options with remote or in-office arrangements.
  • Opportunities for professional growth and advancement.
  • Access to advanced data analysis and visualization tools.
  • Contributions to impactful operational strategies across teams.
  • Supportive culture fostering collaboration and curiosity.
Full Job Description
Job Description

The Opportunity

ServiceNow is looking for a Senior Manager, Partner Strategy & Operations to own the operational rhythm and execution quality of AMS Global Partner & Channels. Your job is ensuring that forecasting, deal reviews, pipeline health, and performance management practices are executed consistently, work together seamlessly, and give leadership real-time visibility into the business. You'll be on point as the operational lead for our largest hub, ensuring consolidated forecasting and hub-level coordination run with precision.

What You'll Own

Operations Strategy & Support (60%)

Your Role: You oversee the consistent execution of AMS GPC's forecasting, deal management, and performance management practices. The Center of Excellence (COE) Practice Lead designs and rolls out these practices across the organization. Your job is ensuring all teams execute them consistently, all pieces work together within a unified rhythm, and leadership has real-time visibility into the business.
  • Forecast execution & quality: Coordinate weekly forecast submission, validation, and rollup. Ensure forecasts are clean, submitted on time, and accurate. Audit data integrity and flag risks or discrepancies, including pre-buy burndown forecasting.
  • Deal review execution: Ensure deal review sessions happen consistently across all teams, follow the agreed-upon standards, and surface the right insights. Audit execution consistency and recommend adjustments.
  • Pipeline health monitoring: Roll up of pipeline composition, stage velocity, and sourced vs. sell-through metrics across all teams. Identify risks, stalled opportunities, and pull-in candidates. Surface early-warning signals to leadership.
  • Performance management cadence: Coordinate rhythm of quarterly and annual performance management-MBO setting, attainment tracking, and rollup reporting across all teams.
  • Systems & data coordination: Work with the Data & Systems team to ensure operational requirements are met-dashboards are accurate, planning tools reflect reality, and data flows correctly. Audit technical delivery and flag issues.
  • Practice execution oversight: Monitor how forecasting and deal review practices are being executed across all teams. Work with the COE Practice Lead to identify execution gaps, coach teams, and ensure consistency. You're the quality auditor, not the practice designer.
  • Operational audits & escalation: Weekly validation of operational health (forecasts submitted? Data clean? Processes followed?). Catch errors before they hit leadership. Escalate issues and drive corrective action.

Global & Regional Hub Operations Support (40%)
  • Consolidated forecasting: Collect, validate, and consolidate forecasts from sub-leaders within the hub into a unified hub forecast. Identify risks and discrepancies before they escalate.
  • Hub-level dashboards: Own the consolidated operational view-pipeline health, deal velocity, performance tracking, partner attainment. Provide hub leadership with real-time visibility.
  • Weekly operational rhythm: Run weekly operational check-in with hub leadership to review consolidated forecast, flag issues, and maintain discipline.
  • Pre-buy burndown forecasting: Track pre-buy inventory and forecast burndown velocity across the hub. Identify early if the hub is on pace to meet targets or at risk.
  • Partner attribution & audit: Ensure consistent deal coding across all teams within the hub. Audit sourced vs. sell-through classification and catch errors before they affect forecasting.
  • Hub attainment tracking: Consolidate monthly and quarterly attainment. Flag risks and celebrate wins.

Key Relationships
  • Head of AMS GPC Business Operations: Weekly sync on operational health, risks, and improvements.
  • Data & Systems Manager: Define operational requirements; they execute systems/data delivery.
  • Center of Excellence (COE) Practice Lead: Collaborate on practice rollout and execution consistency. They design and roll out practices; you audit execution and ensure consistency.
  • Hub Leadership: Weekly operational partner managing consolidated forecasts, hub dashboards, and risk escalation.
  • Field Business Partners: Support them with operational infrastructure, answer questions, escalate systems issues.
  • AMS GPC Leadership: Provide operational visibility-forecasts, pipeline health, performance metrics.


Qualifications

What You Bring

Required Experience
  • 8+ years in sales operations, revenue operations, or similar operational roles at scale.
  • 3+ years overseeing execution of forecasting processes, deal management cadences, or performance management infrastructure across multiple teams and geographies.
  • Deep expertise in sales forecasting, deal review processes, and pipeline health. You know what 'clean' means and how to enforce it.
  • Experience with complex, multi-route-to-market go-to-market models. Partner channels or hub-and-spoke organizations are a plus.
  • Strong analytical mindset. You can pull data, spot patterns, identify root causes, and recommend process improvements.
  • Advanced proficiency in Excel, data analysis, and BI tools (Tableau, Power BI, Looker, or similar).
  • Experience with planning/forecasting tools or ability to learn quickly.
  • Proven ability to influence without direct authority and drive adoption of processes across teams.
  • Cross-functional collaboration skills. You've worked with Finance, IT, Sales Leadership, and other teams.
  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.

Preferred Qualifications
  • SaaS enterprise sales operations experience.
  • Familiarity with enterprise software platforms and CRM systems.
  • Track record scaling processes from manual to systematic and automated.
  • Experience with partner/channel sales teams and multi-geography dynamics.
  • Demonstrated ability to design and audit operational quality.
  • Experience presenting operational insights to senior leadership.

Character Traits
  • Obsessed with clarity. You communicate complexity simply and make standards easy to follow.
  • Relentlessly detail-oriented. You care about accuracy-data must be trustworthy, processes must be followed, and errors caught early.
  • Systems thinker. You understand how forecasting, pipeline health, deal reviews, and performance management all connect.
  • Execution-oriented. You implement, audit, and iterate. You own outcomes.
  • Collaborative and curious. You ask great questions, listen to feedback, and build strong relationships.
  • Resilient and adaptable. You handle changing priorities without losing momentum.


Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

About ServiceNow

ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations in North America, Europe, the Middle East, Africa, the Asia Pacific, and other countries. The company offers service management solutions, including incident, problem, change, request, and cost management as well as service catalogs; and IT, HR, facilities, and field service management solutions. It also provides IT operations management solutions covering service mapping, delivery, and assurance solutions; business management solutions such as financial management, project portfolio suite, vendor performance management, and performance analytics as well as governance, risk, and compliance; and application development services.

ServiceNow Careers

Join the dynamic team at ServiceNow, a global leader in digital workflow solutions, where innovation and leadership converge to shape the future of work. At ServiceNow, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that values diversity, creativity, and continuous learning.

Work You’ll Do

Embark on a career journey with ServiceNow and contribute to the world’s leading enterprises' digital transformation. Our team is at the forefront of developing cutting-edge technologies that improve how people work. With ServiceNow, you will use your skills to impact businesses and industries profoundly, driving efficiency and innovation.

Join Our Market-Leading Team

ServiceNow is not just another technology company. We are a team that thrives on diversity and leadership, fostering an inclusive environment that promotes growth and development. Our commitment to diversity training ensures that every team member can achieve their potential.

Innovative Work

ServiceNow is home to more than 10,000 dedicated professionals who lead the charge in digital workflows and enterprise solutions. As part of our team, you will engage in projects that merge technology with practical applications, creating revolutionary products that advance how services are delivered and managed.

Career Development

At ServiceNow, your career trajectory is filled with boundless opportunities. We support your growth with robust training programs, leadership development courses, and access to global challenges. Whether you are looking for an internship, full-time position, or leadership role, ServiceNow equips you with the tools to excel.

Be Part of a Great Team

Working at ServiceNow means being part of a community that values teamwork and innovation. Our collaborative environment encourages networking and sharing ideas, making our workplace vibrant and dynamic. The benefits of joining ServiceNow extend beyond comprehensive health and wellness; they include fostering professional connections and friendships that last a lifetime.

Explore Job Opportunities and Internships

Whether you’re a seasoned professional or a recent graduate, ServiceNow offers a range of employment options to suit your career goals. From internships that provide real-world experience to full-time positions that challenge you to leverage your expertise, we are committed to hiring the best talent.

Stay Connected

Join Our Team Search open positions that match your skills and interests. At ServiceNow, we look for passionate, curious, and solution-driven team players. Explore the possibilities that await you at a company that is committed to your professional success.

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ServiceNow Careers

Empowering professionals to achieve more, ServiceNow is where careers are future-proofed, and ambitions are realized. Join us in our journey of growth and innovation.
Learn more about ServiceNow
Size
16,881 employees
Market Cap
$76.5 billion
Industry
Information Technology
Net Income
$118.5 million
Founded
2004
5 Year Trend
+33.5%
Revenue
$4.5 billion
NASDAQ
NOW
* Ladders Estimates

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