Sr Manager of Service Chattanooga, TN
THE IDEAL CANDIDATE FOR THIS POSITION WILL BE LOCATED IN THE SOUTHEASTERN USA AND WILL FREQUENT OUR OFFICE IN CHATTANOOGA, TNSummary:Our Service Manager is a self-motivated, reliable and dynamic individual with an entrepreneurial spirit, capable of leveraging their relationship to deliver high value products and services to our customers. Responsible for Business Development and customer stakeholder management in North America - Southeast USA. Working with customers to generate opportunities to grow the Voith Service Business in North America. Work with key local stakeholders to provide best in class service experience to Voith customer base.
Responsibilities:OTO: Proposals, Sales and Business Development- Business Development advocate for all HyService Opportunities (OPEX, CAPEX, AUTOM/DIGITAL and SPARES)
- Lead the strategy for growth of their service region.
- Conduct frequent customer visits to generate growth and identify leads.
- Strengthen customer relationships and develop new customers.
- Drive sales and marketing of new services and products.
- Lead and develop the regional service hub team
- Manage opportunities in SalesForce.
Other responsibilities:- Develop winning OPEX proposals working together with the Service PMr (SPMr).
- Be the customer interface for all HyService proposals (CAPEX, OPEX, SPARES and AUTOM/DIGITAL).
- Manage the handed over warranty work.
Requirements:- At least 10 years or more of experience in similar role.
- University diploma in Engineering or equivalent industry experience.
- Intrinsically motivated.
- Service mindset
- Proven leadership track record.
- Sales experience with proven record of closing orders.
- Project management experience.
- Experience and technical understanding of Hydro turbines, generators and balance of plant equipment.
- Comfortable with full accountability.
- Good personal skills, team player.
- Able to work in a team with remote participants.
- Fully computer literate MS office suite.
- SalesForce and SAP experience are an asset.
- Up to 40% or more of travel time to various customer/project sites is required
Don't meet every single requirement but think you would be a good fit for our team? We encourage you to apply - your unique skills may be just what we need for this or other roles!
