Apple

Sr. Manager, Internal Tools & Operations, WW Marketplace Platforms & Technologies

Apple$150K — $180K *
Consumer Technology
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 10+ years of experience in building internal tools for global organizations
  • 5+ years of proven leadership experience
  • Expertise in leading large-scale digital transformations
  • Experience in developing AI tools for business efficiency
  • Deep understanding of the mobile app ecosystem and backend operations
  • Bachelor's degree or equivalent in a relevant field

Responsibilities

  • Develop and implement AI-driven internal business operations tools strategy
  • Partner with cross-functional teams to prioritize impactful projects
  • Outline budget and resourcing needs with the Information Systems and Technology team
  • Deploy new platforms to optimize content production and business planning
  • Manage digital transformation across global internal teams
  • Map current and future process flows for the toolchain
  • Collaborate with various teams including Legal, Engineering, and Finance

Benefits

  • Opportunity to lead and innovate with AI-driven tools
  • Collaborative environment with cross-functional teams
  • Chance to shape the future of the App Store and related technologies
  • Access to resources and support from Apple’s extensive infrastructure
  • Professional growth potential within a leading tech company
Full Job Description
We are seeking a strategic and results-driven leader to build the next generation of internal tools to power the App Store, Apple Games app, and Apple Arcade for the WW Marketplace Platforms & Technologies team. In this role, you will define the overall vision and strategy for internal tools and operations that are developed in close partnership with the App Store Product, Business, Engineering, Information Systems & Technology, and HI Design teams.

Description

You will:

Develop and implement the vision and strategy for a new set of AI-driven internal business operations tools for the App Store, Marketplace Platforms & Technologies, and Apple Arcade.

Partner with teams across Apple to establish a value assessment framework to identify the projects with the biggest impact and prioritize the work based on the needs of the business. You will lead the partnership with the Information Systems and Technology team to outline the budget and resourcing needs to build new internal AI tools to maximize operational efficiency.

Develop and deploy new AI-driven tools, and platforms to optimize the content production, business planning, developer management and product roadmap. This includes mapping out the current and next state process flows of our entire toolchain and managing the digital transformation for our global internal teams.

This is a unique opportunity to define the next generation of AI-driven tools while collaborating with a cross-functional team including Information Security & Technology, Legal, App Store Product, Business, Engineering, HI Design, Editorial/Production, Finance and more.

Minimum Qualifications

10+ years of relevant experience building internal tools and operations for global organizations

5+ years of leadership experience

Experience leading teams through large scale digital transformations

Experience working with and developing AI tools to optimize business efficiency

Deep knowledge of the mobile app ecosystem with a fluency in backend operations and product-forward development experience

BA/BS degree or equivalent experience in relevant field

Preferred Qualifications

Experience with developer or consumer-facing product development

Content management, data analytics, or ad-based tools experience for global storefronts

Strategic thinker with strong leadership skills and experience developing a vision for internal tools with business and engineering teams

Familiar with current LLM ecosystem prompting and prototyping tools (e.g. ChatGPT, Claude Code, Replit) and basics of SQL, Tableau, and Python

Outstanding verbal and written business communications skills - expertise in building keynote narratives and delivering compelling presentations to senior leaders

Excellent interpersonal skills and a highly motivated self-starter. Proven ability to thrive in fast-paced environments and lead successful teams

You have a bias towards action, a high sense of urgency, and a willingness to roll up your sleeves and get things done

Strong understanding of iOS platform

About Apple

Apple is a corporation that designs, manufactures, and markets mobile communication and media devices, personal computers, portable digital music players, and sells a variety of related software, services, peripherals, networking solutions, and third-party digital content and applications. Apple provides many products and services, including iPhone; iPad; iPod; Mac; Apple TV; a portfolio of consumer and professional software applications; the iOS and OS X operating systems; iCloud; and accessories, service, and support offerings. It sells its products worldwide through its retail stores, online stores, direct sales force and third-party cellular network carriers, wholesalers, retailers, and value-added resellers to the consumer and also sells third-party iPhone, iPad, Mac and iPod compatible products, including application software and accessories through its online and retail stores. Introduced in 1984, the Macintosh was the first widely sold personal computer with a graphical user interface (GUI). That feature and others such as an improved floppy drive design and a low-cost hard drive that made data retrieval faster helped Apple cultivate a reputation for innovation. Apple was named as the most admired company in the United States in 2008 and in the world from 2008 to 2012 by the Fortune magazine. The company was founded by Steven Paul Jobs, Steve Wozniak, and Ronald Gerald Wayne on April 1, 1976, and is headquartered in Cupertino, California.

Apple Careers

Join Apple, a place where extraordinary people gather to do their best work. Our ever-expanding global team is at the forefront of innovation and leadership in the tech industry. At Apple, we're not just building products—we're crafting the kind of wonder that revolutionizes entire industries. It's the diversity of our people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Work You’ll Do Embark on a journey with Apple’s market-leading team to help some of the world’s most influential companies navigate their path to digital mastery with cutting-edge technology and services. Transform industries and touch lives with your unique ideas at Apple. Here, you’ll lead through a unique position at the intersection of technology, creativity, and robust industry expertise. Collaborate with a global team of professionals who are at the top of their game in technology and design. Apple isn’t just a company, it’s a community of innovators and passionate thinkers. Introducing the Apple Innovation and Leadership Initiative We are building a market-leading team to drive our efforts in delivering groundbreaking solutions and services. At Apple, job opportunities are abundant, offering you the chance to explore diverse roles from engineering to marketing, all designed to empower your career growth. Do Innovative Work Join the largest group of creative and technical experts in the world—professionals dedicated to redefining what’s possible through technology and innovation. Deliver targeted solutions through a depth and breadth of expertise that’s unmatched, driving forward our commitment to excellence and leadership in every project we undertake. Be Part of a Great Team Engage in a wide range of projects utilizing Apple’s technology and resources. Harness the unparalleled capabilities, global scale, and joint solution development that only Apple can offer. Future-Proof Your Career Advance your career with limitless opportunities at Apple. Go as far as your ambition takes you with unmatched training, development, and certification support. Explore Discover how Apple is leading the way in tech innovation: [With iOS] Businesses can streamline operations and enhance customer interactions... READ MORE Smart home technology integration that sets the standard for convenience and security... READ MORE The Apple Experience Our combined service capabilities, global scale, and joint solution development help clients overcome challenges and lead transformation in their industries. Clients worldwide look to Apple for new strategies and solutions that drive growth and innovation in the digital era. Stay Connected Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Whether you’re seeking a professional role, an internship, or a leadership position, Apple offers a variety of employment opportunities. SEARCH APPLE JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. See what exciting and rewarding opportunities await at Apple, a company committed to diversity, innovation, and leadership. Explore job opportunities, employment benefits, and the culture of growth and innovation at Apple. Prepare your resume, hone your interview skills, and ready yourself for a career at one of the most prestigious companies in the world. Join us in pushing the boundaries of what is possible.
Learn more about Apple
Size
154,000 employees
Market Cap
$2,074.3 billion
Industry
Net Income
$63.9 billion
Founded
1976
5 Year Trend
+11.5%
Revenue
$294.1 billion
NASDAQ

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