Department OverviewMcDonald's is built on the foundation of Running Great Restaurants. Join our high-performing team responsible for enabling our restaurants to operate at their best and deliver exceptional customer experiences. Global Operations supports markets to ensure they have operational solutions and consulting resources that solve the needs of today, while looking ahead to our future.
In this exciting role of Senior Manager, Global Operations, Beef Category Ops lead, you will be responsible for contributing to category innovation including new products by managing end-to-end operations and standards from design to post-launch evaluation for accelerating speed to market and scalability. This role leads development/launch of ops solutions related to category for its assigned category, acting as a trusted advisor and SME to segments, market, and function leaders.
This position reports to the Senior Director, Global Operations with dotted line reporting to the category Strategy lead and will be Chicago (MHQ) based.
Duties- Contribute to a cross functional team solving key prioritized valuable business problems by providing operations expertise, trainings and tools to ensure that solutions support a positive customer & crew experience.
- Account for all restaurant dependencies during the creation of innovation plans, ensuring practicality of solutions which encompass changes to the restaurant layout, equipment setup, crew capacity, and assembly line impacts.
- Consult on category solutions, influencing other leaders to consider operational impacts to best support scaling deployment across the system.
- Provide expertise on things like kitchen procedures, operations standards, in restaurant workflow / speed of service and needs related to crew training.
- Support the innovation stage process including whitespace potential and implications on 'Right to Win'.
- Analyze relevant insights, market trends, and innovations to inform menu needs, identify gaps, and determine concepts to test.
- Consult on defining product specifications and capability requirements to align with design and development objectives.
- Provide strategic input on interpreting consumer testing results and advising on product selection for Market 0(s) testing.
- Advise on the development of success criteria for Market 0(s) test products to ensure measurable outcomes.
- Recommend refinements and strategic adjustments based on insights gathered from Market 0(s) testing.
- Provide Senior leadership updates on initiative progress, keeping projects on track and budget where applicable.
Qualifications- Thinks at a Global, enterprise level and has ability to understand and represent multi-layered global and market audiences
- Comfortable with ambiguity and skilled in defining/bringing structure to solve business problems.
- Is a proactive self-starter, committed to team growth through shared learning and communication.
- Effective communication skills with the ability to convey concepts and narratives in a compelling manner across stakeholder groups.
- Must have strong influencing skills and be able to work across lines of senior management, other business functions, agency/vendor partners, market partners and other staff as appropriate to build an engaging stakeholder network.
- Applies knowledge and experience to develop strategic points of view to support business growth drivers and improve seamless and memorable experiences for both our customers and restaurant teams.
- Creates an environment of high level of accountability and has a strong bias toward action to drive project work forward proactively.
- Understands customer and market opportunity.
- Holds oneself accountable for project deliverables with clear organizational and communication routines.
- Understand impact of operations on business results and decisions; ability to synthesize data into actionable insights.
- Strategic planning - big picture thinking and ability to look ahead.
- Possesses a keen ability and willingness to learn.
- Enjoys collaborating with a diverse team and internal/external customers around the world.
Experience- Minimum 5 years business experience required with progressive responsibilities owning initiatives and driving strategy at the Manager band or above.
- College Degree preferred
- Experience in working in a global matrix organization, specifically in restaurant operations to apply knowledge in designing, deploying, and validating products seamlessly
- Knowledge and experience in testing and deploying restaurant and customer facing solutions within market
- Held previous roles in market field operations
- Proven critical thinker with end-to-end expertise in strategy and deployment.
- Must be fluent in English, with both strong written and verbal skills
- Ability to travel domestically and internationally based on project needs
- Embraces "how might we" mindset without being too tied to status quo or known constraints.
CompensationBonus Eligible: YesLong - Term Incentive: YesBenefits Eligible: YesSalary RangeThe expected salary range for this role is $130,434.00 - $163,042.00 per year
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.
Additional Information: Benefits eligible: This position offers health and welfare benefits, including but not limited to comprehensive health insurance, which includes medical, prescription drug, mental health, dental and vision coverage, as well as, life insurance.
Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance.
Long term Incentive eligible: This position is eligible for stock or other equity grants pursuant to McDonald's long-term incentive plan.
