NRG Energy

Sr. Manager, Field Ops Training

NRG Energy$100K — $130K *
Lehi, UT 84043In-Person
Business Services
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 8+ years in training, learning and development, or operational training leadership
  • 3+ years of experience managing teams
  • Bachelor's degree in a relevant field or equivalent experience
  • Experience designing training for large, dispersed teams
  • Direct experience in field operations with hands-on equipment installation
  • Strong stakeholder management and cross-functional collaboration skills
  • Data-driven approach to improve training outcomes using metrics

Responsibilities

  • Define and lead the nationwide field training strategy
  • Oversee the full lifecycle of training programs for new hires and ongoing staff
  • Ensure training solutions are practical and scalable across diverse locations
  • Translate operational changes into actionable training programs
  • Continuously assess and enhance training effectiveness using performance data
  • Lead and develop a team focused on field training delivery
  • Partner with field leaders to identify training needs and gaps

Benefits

  • Collaborative work environment with leaders across multiple functions
  • Opportunities for professional development and career growth
  • Emphasis on continuous improvement and innovation in training practices
  • Engagement with a large, diverse team facilitating broad impact across markets
  • Ability to influence and shape training strategies applicable nationwide
Full Job Description
Role Summary

The Senior Manager, Field Training is responsible for leading the strategy, design, and execution of training programs that enable a large, distributed field organization to perform at a high level across the nation. This role oversees training programs that support field operations which include equipment installation, onboarding, safety, upselling, upskilling, leadership development, and operational readiness, ensuring consistent execution, quality, and customer satisfaction across markets.

This leader partners closely with Field Operations, Program Management, Safety, SOP/Governance, Product, and Talent teams to build practical, scalable learning solutions for a geographically dispersed workforce. The ideal candidate brings deep experience leading training in operational environments and hands-on field operations experience supporting the installation of equipment, allowing them to translate real-world execution needs into effective learning programs.

Key Responsibilities

Training Strategy & Program Ownership

  • Define and lead the field training strategy for a nationwide organization of approximately 4,500 employees, aligned to operational, safety, quality, and customer experience goals

  • Oversee the full training lifecycle, including new hire onboarding, uptraining, upselling, certifications, leadership development, and rollout readiness

  • Ensure training programs are scalable, practical, and consistent across a geographically distributed field workforce

  • Translate operational changes, new initiatives, and field priorities into clear, actionable learning solutions

  • Use field performance data, learning feedback, and business results to continuously improve training effectiveness


Team Leadership & Development

  • Lead, coach, and develop a team of training managers, facilitators, and program resources responsible for field enablement

  • Set clear goals, performance expectations, and development plans to build a high-performing training organization

  • Build organizational capabilities in facilitation, instructional design, execution, and field-facing partnership

  • Foster a culture of accountability, continuous improvement, and practical problem solving


Field Enablement & Stakeholder Partnership

  • Partner with Field Operations leaders to identify capability gaps and prioritize training that improves technician and support group performance

  • Collaborate with Program, Product, Safety, and SOP/Governance teams to ensure training reflects current tools, processes, and standards

  • Act as a strategic advisor to field leadership on workforce readiness, training adoption, and operational execution

  • Ensure learning solutions remain hands-on, field-relevant, and aligned to real installation and service environments


Program Design, Delivery & Governance

  • Oversee the design and delivery of instructor-led, virtual, blended, and digital learning solutions for field employees and leaders

  • Standardize national training programs while allowing for regional execution needs where appropriate

  • Ensure alignment with SOPs, safety requirements, compliance expectations, and operational governance and sales training to increase revenue

  • Manage training planning, scheduling, reporting, and completion tracking to support reliable execution at scale


Performance Measurement & Operational Impact

  • Define and track metrics such as time to proficiency, quality, rework, safety adherence, productivity, and customer outcomes

  • Use data to evaluate training effectiveness and identify opportunities to improve field readiness and consistency across markets

  • Link training outcomes to operational goals through strong partnership with field leadership and cross-functional teams


Qualifications

Required

  • 8+ years of experience in training, learning and development, field enablement, or operational training leadership

  • 3+ years of people leadership experience managing teams and developing leaders

  • Bachelor's degree in Learning and Development, Education, Business, Organizational Development, Communications, or a related field, or equivalent relevant experience

  • Familiarity with LMS platforms, mobile learning, and modern enablement tools

  • Proven experience designing and scaling training for large, dispersed organizations, including nationwide deployment

  • Direct experience in field operations environments that include equipment installation, with the ability to translate field realities into practical training

  • Strong stakeholder management, facilitation, and cross-functional partnership skills

  • Data-driven mindset with experience using metrics to improve training outcomes and operational performance


Preferred

  • Experience in field service, home services, technical operations, or similar installation-based environments

  • Background in technical training, certification programs, or hands-on skills development

  • Experience integrating training with SOPs, governance, safety, and operational excellence programs

  • Familiarity with LMS platforms, mobile learning, and modern enablement tools


Success Profile

  • Builds training that improves readiness, consistency, and quality across a large national field workforce

  • Brings both strategic thinking and practical field credibility, especially in equipment installation environments

  • Leads through influence, structure, and execution in complex cross-functional operating environments

  • Scales programs effectively while maintaining strong real world relevance and measurable impact


What Success Looks Like

  • Improves technician and installer readiness while reducing time to proficiency

  • Increases consistency, safety, and quality and upsells across markets nationwide

  • Builds strong partnerships with field leadership and becomes a trusted advisor on training strategy and workforce capability

  • Delivers scalable training programs that show measurable operational and business impact

About NRG Energy

NRG is at the forefront of changing how people think about and use energy. Whether as the largest solar power developer in the country or by giving customers the latest tools to better manage their energy use, NRG is a pioneer in developing smarter energy choices. Our diverse power generating facilities have a capacity of about 52,000 megawatts, capable of supporting almost 42 million homes. Our retail electricity providers — Reliant and Energy Plus — and thermal energy division serve nearly 3 million residential, business, commercial and industrial customers. A Fortune 250 company, NRG supports clean energy resources and technologies critical to our transition to a sustainable, low carbon society. We built the nation's first privately-funded electric vehicle charging infrastructure and continue to create new, clean energy solutions for our customers. In addition to our environmental efforts, we actively contribute to the local communities where NRG employees live and work. Since 2004, our Global Giving program has provided millions of dollars to organizations and charities that have a direct impact on the lives of the people in our communities, including food banks and those that foster self-sufficiency, improve housing and provide supplemental education to people in need. NRG has also organized special responses for victims of extreme catastrophe, such as the Haitian earthquake and the Japanese tsunami in 2010. Employee donations were tripled to maximize the contributions. NRG has won numerous awards for industry leadership and many of its nationwide econrg initiatives, which are targeted toward meeting the challenges of climate change, clean air and natural resources protection.

NRG Energy Careers

Join the vibrant team at NRG Energy, a leader in the power and energy sector, and contribute to a sustainable future while advancing your career. At NRG Energy, we are committed to innovation, leadership, and diversity, ensuring a dynamic workplace where growth and opportunity are at the forefront.

Work You’ll Do

At NRG Energy, you’ll engage in meaningful work that powers communities and fosters environmental stewardship. Our team of professionals is dedicated to leading the energy sector through cutting-edge innovation and sustainable practices. By joining us, you help shape the future of energy, leveraging your skills to make a significant impact.

Explore Job Opportunities and Internships

Whether you’re a seasoned professional or a recent graduate, NRG Energy offers a range of job opportunities and internships that will harness your potential and polish your skills. Our positions span from technical roles in energy management to leadership tracks in corporate functions. Each role is crucial in driving our mission of a sustainable energy future.

Career Development and Benefits

NRG Energy is deeply invested in the professional growth of its employees. We offer robust career development programs, including leadership training, professional networking opportunities, and diversity training. Our benefits package is designed to support the well-being and financial security of our team members and their families, promoting a healthy work-life balance.

Culture of Innovation and Diversity

Our company culture celebrates diversity, encourages innovation, and fosters a collaborative environment. At NRG Energy, you’ll work alongside a diverse team of experts, each bringing unique perspectives that drive our success. We believe that inclusive teamwork and innovative thinking are the keys to our continued growth and leadership in the energy sector.

Join Our Team

Embark on a rewarding career path at NRG Energy by exploring our current hiring opportunities. Tailor your job search to match your career aspirations and skills. Prepare your resume, ace the interview, and join a team that’s committed to making a difference.

Stay Connected

Keep up to date with the latest from NRG Energy: - **Career Insights**: Gain industry-leading insights and read about the latest trends in the energy sector on our careers blog. - **Job Alert Emails**: Customize your subscription to receive job alerts and insider tips that align with your career preferences. At NRG Energy, your career is more than a job—it’s a journey of growth, learning, and leadership. Join us in powering the world’s energy future while building a promising career for yourself. Explore opportunities, embrace our culture, and be part of our mission to lead the energy transition.

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Learn more about NRG Energy
Size
6,635 employees
Market Cap
$7.4 billion
Industry
Net Income
$510 million
Founded
1989
5 Year Trend
+24.8%
Revenue
$9 billion
NASDAQ

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