What you'll be doing

As the Senior Manager, Business Intelligence & Analytics, you will be part of a fast-paced, agile team and responsible for providing advanced analytical support and statistical insights to the reporting, analysis, and strategic initiatives for CIBC's Collections function. As Senior Manager, you'll deliver impactful analytics, develop strategies, and drive enhanced business decisions on managing collections performance, customer interactions, and financial outcomes. With your deep expertise in collections operations processes and advanced analytics, you will play a key role in optimizing collections strategies and supporting operational excellence. You will be the primary analytics partner to collections leadership, translating complex collections data into clear, actionable insights and recommendations for senior management. You will be responsible for transforming raw data into actionable insights, ensuring that collections leaders and stakeholders have the understanding they need to optimize performance and reduce losses. You will design and deliver robust analytics and reporting frameworks tailored to the needs of the collections leadership team, enabling data-driven decisions at every stage of the collections lifecycle. Additionally, you will work closely with other teams in IT, Business Intelligence, and Risk to ensure data integrity and compliance with governance standards.

At CIBC, we enable the work environment most optimal for you to thrive in your role. You'll have the flexibility to manage your work activities within a hybrid work arrangement where you'll spend 1-3 days per week on-site, while other days will be remote.

How you'll succeed

• Analytical Mindset - Challenge the status quo through critical thinking and thoughtful analysis. Diagnose business operation environments, especially within collections, and prudently test hypotheses to identify actionable insights that drive operational improvements.
• Domain Knowledge - Well-versed in best practices and new discoveries in analytical fields, with a strong focus on collections operations, processes, and performance metrics. Apply your knowledge to develop and enhance reporting and analytics for collections leadership.
• Collections Data Expertise - Utilize your in-depth knowledge of collections processes (early-stage, mid-stage, late-stage, and dialer collections) to support analytics, reporting, and modelling. Develop and maintain comprehensive dashboards and reports to provide senior leadership with timely and relevant insights into collections performance, trends, and opportunities.
• Relationship Management - Foster working relationships with business partners, particularly within the collections function, to create a collaborative atmosphere. Cultivate new relationships aimed at creating solutions to common objectives and ensure alignment of analytics and reporting with business priorities.
• People Leadership - Actively recognize the contributions of your team to foster a positive, collaborative, and productive working environment. Lead and coach a successful analytics team, helping them develop specialized expertise in collections analytics and reporting.
• Innovation - Create and foster an environment of innovation, bringing new technologies, ideas, and approaches to meet business objectives. Continuously seek opportunities to enhance collections analytics and reporting capabilities to support senior leadership in strategic decision-making.

Who you are

• You can demonstrate significant experience in advanced analytics within collections operations and/or risk management, including developing and delivering insights and recommendations to senior leadership.
• You have a proven track record of applying modeling and advanced math skills. Using SAS, SQL, Python, AI, and machine learning-to collections data and processes.
• You give meaning to data. You enjoy investigating complex collections or risk problems, are well-versed in complex data extraction and manipulation, and make sense of information to inform collections strategies.
• You are confident in your ability to communicate detailed analytics and reporting in an impactful way to senior stakeholders, enabling data-driven decisions within the collections function.
• You understand that success is in the details. You notice things that others don't. Your critical thinking skills help inform your decision-making, especially in optimizing collections processes and reporting.
• Values matter to you. You bring your real self to work and you live our values-trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

Job Location
Toronto-141 Bay, 17th Floor

Employment Type
Regular

Weekly Hours
37.5

Skills
Actionable Insights, Analytics, Business Analysis, Collaboration, Data Analysis, Data-Driven Decision Making, Decision Making, Financial Modeling, Group Problem Solving, Key Performance Indicators (KPI), Leadership, Microsoft Access, People Management, Risk Management, Tableau (Software)