What You’ll Do  

• Ensure ITIL Service Transition activities are governed, executed, and supported in alignment with the ITIL service model

• Drive process simplification, standardization, and continuous improvement across change and release enablement practices

• Collaborate on ServiceNow enhancements, including workflow improvements, automation opportunities, and reporting capabilities

• Partner with engineering and development teams to evolve change and release practices, supporting increased efficiency, automation, and alignment with modern delivery models

• Monitor and report on key Change Management metrics, providing actionable insights and recommendations to leadership

• Support audit and compliance activities throughaccurate, complete, and defensible documentation

• Facilitate CAB meetings, ensuring effective decision-making, readiness, and clear stakeholder communication

• Serve as a subject matter expert and resource to business partners and team members, providing guidance on change and release processes

• Review andvalidatechange records for completeness, accuracy, CI alignment, and appropriate riskclassification

• Monitor and report on key metrics andprovideactionable insights toleadership

• Support audit and compliance activities with clear, defensible documentation

What You Bring    

• Bachelor's degree or advanced degree (where required) 

• 5+ years of experience in relatedfield.

• In lieu of degree, 7+ years of experience in related field.

Bonus Points    

• Experience working in a hybrid model with internal teams and managed service providers 

• Experience facilitating CAB or similar governance forums 

• Familiarity with CMDB and CI relationships 

• Experience driving process improvements or platform enhancements 

What You’ll Get  

• The opportunity to work at the cutting edge of health care delivery with a team that’s deeply invested in the community   

• Work-life balance, flexibility, and the autonomy to do great work    

• Medical, dental, and vision coverage along with numerous health and wellness programs    

• Parental leave and support plus adoption and surrogacy assistance    

• Career development programs and tuition reimbursement for continued education    

• 401k match including an annual company contribution    

• Learn more    

Where You’ll Work 

Our Hybrid Flex approach is built on presence with a purpose – giving you flexibility to work remotely with intentional in-person connection – that supports a workplace that’s flexible, connected, and future focused. 

In a Hybrid-Flex role, you’ll work in the office at least two days a week for collaboration and connection. In a Remote Flex role, you’ll work virtually, with a few in-office visits each year for meaningful moments that matter. 

Whether your role is Hybrid Flex or Remote Flex depends on the nature of the work and distance from our Durham headquarters. We welcome candidates from outside the local area and in any states listed on this job posting. Onsite expectations will be discussed during the interview process.