FIS

Sr Director, Strategy & Planning - Client Office

FIS • $187K — $318K *
Atlanta, GA 30349In-Person
Finance & Insurance
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5-10 years in strategy, analytics, or business planning roles, preferably in management consulting or investment banking
  • Ability to clarify complex analysis into actionable plans
  • Experience creating high-level materials for senior executives
  • Exceptional communication and storytelling abilities at the executive level
  • Proven experience in end-to-end transformation projects
  • Competency in navigating complex organizational structures swiftly

Responsibilities

  • Lead client strategy and analytics initiatives for FIS' Client Office
  • Establish a strategic 'North Star' vision for client engagement
  • Design long-term client engagement frameworks to enhance loyalty and satisfaction
  • Define segmentation strategies for optimal client impact
  • Develop the operating model for the Client Office, covering governance and accountability
  • Facilitate senior stakeholder engagement for informed decision making
  • Manage competitive intelligence and prepare board materials, including speaking points

Benefits

  • A diverse role with significant responsibility and varied opportunities
  • Collaborative and dynamic international work environment
  • Engagement with complex issues in financial services and technology
  • Comprehensive benefits for lifestyle and well-being support
  • Opportunities for professional education and personal development
  • A workplace culture emphasizing collaboration, flexibility, and respect
Full Job Description
Job Description

You will lead client strategy and analytics for FIS' Client Office, setting a clear strategic direction and ensuring client engagement initiatives deliver measurable impact. You will work closely with senior leaders to turn insight into action, shaping how FIS engages, retains and grows its client relationships.

  • Establish a clear "North Star" vision for client engagement, setting direction, priorities and expectations
  • Design and evolve client engagement frameworks that drive long term loyalty, satisfaction and value
  • Define client segmentation strategies to maximize impact across priority client and product groups
  • Lead development of the Client Office operating model, including governance, accountability and links to delivery
  • Drive senior stakeholder engagement to support planning, decision making and execution
  • Own competitive intelligence, board materials and investor reporting, including Senior Leader speaking points where required


What you bring
  • Strong experience in strategy, analytics or business planning roles, ideally from management consulting, investment banking or similar high rigor environments
  • Proven ability to translate complex analysis into clear recommendations and executable plans
  • Experience working directly with senior executives, including preparation of board level materials
  • Excellent executive communication and storytelling skills
  • Track record of contributing to or delivering transformation initiatives end to end
  • Ability to operate at pace in complex, matrixed organizations


Added bonus if you have
  • Experience within client strategy, customer experience or client operations functions
  • Exposure to large, global or regulated financial services organizations
  • Experience building or leading small, specialist teams
  • Familiarity with client analytics, dashboards or performance reporting at scale


What we offer you
  • A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
  • A modern, international work environment and a dedicated and motivated team
  • The chance to work on some of the most challenging, relevant issues in financial services & technology
  • A fantastic range of benefits designed to help support your lifestyle and wellbeing
  • A broad range of professional education and personal development opportunities
  • A work environment built on collaboration, flexibility and respect


#LI-MC1

FIS is committed to providing its employees with an exciting career opportunity and competitive compensation. The pay range for this full-time position is $187,270 - $318,360 and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location. Within the range, actual individual starting pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Any changes in work location will also impact actual individual starting pay. Please consult with your recruiter about the specific salary range for your preferred location during the hiring process.

#pridepass

About FIS

Fidelity National Information Solutions is the nation’s most comprehensive source for real estate-related data, technology solutions.

FIS Careers

Join the vibrant team at FIS, a global leader in financial services technology. With a workforce of over 55,000 worldwide, FIS fosters a culture of innovation and leadership, offering unmatched opportunities for growth and professional development. Work You’ll Do At FIS, we empower the financial world with cutting-edge technology solutions, and we need your unique skills to help us redefine the future of finance. Whether you're looking for a position in software development, project management, or client services, FIS offers a dynamic range of job opportunities. Transform the Industry Be part of a team that is at the forefront of driving innovation in banking, payments, capital markets, and wealth management. FIS is where finance meets technology. By joining us, you will not only transform businesses but shape the way the world uses money. Innovative Work Environment FIS is committed to fostering a workplace where diverse perspectives and experiences are welcomed and respected. With diversity training and leadership programs, employees are encouraged to thrive both personally and professionally. Our commitment to diversity and inclusion is integral to our mission to empower the world with better financial technology. Career Growth and Development FIS believes in nurturing talent and leadership from within. With a plethora of training programs, workshops, and seminars, FIS is dedicated to your career advancement. From internships to leadership roles, your journey at FIS is filled with endless possibilities. Our robust networking events and professional development sessions ensure you have the tools to succeed in your career. Benefits and Culture Choosing a career at FIS means joining a family that values work-life balance and offers substantial benefits. Enjoy health, vision, and dental insurance, competitive retirement plans, and generous paid time off. Our culture promotes not just professional growth but personal well-being. Join Our Team Explore the numerous job opportunities at FIS where your skills can lead to meaningful outcomes. We are continuously hiring curious, creative, and motivated individuals who are ready to drive change in the fintech industry. Stay Connected Keep up to date with the latest in career opportunities and company news by joining our FIS Careers Network. Tailor your job search with personalized alerts and get insider tips that can help you craft the perfect resume and ace your interviews. Discover how your career can flourish by joining a team that’s dedicated to redefining the financial services landscape. Search FIS jobs today and see where your ambition can take you! [SEARCH FIS JOBS] Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. [READ CAREERS BLOG] Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding opportunities that await at FIS.
Learn more about FIS
Size
65,000 employees
Market Cap
$39.7 billion
Industry
Finance & Insurance
Net Income
$158 million
Founded
1968
5 Year Trend
+9.5%
Revenue
$12.5 billion
NASDAQ
FIS
* Ladders Estimates

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