Salesforce

Sr. Director, Strategy & Change, COFO

Salesforce$181K — $332K *
Enterprise Technology
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 10+ years in change management, transformation, or strategy, leading large-scale programs
  • Proven history of driving tech adoption in sizeable organizations
  • Strong storytelling abilities for translating complex concepts into clear narratives
  • Effective collaborator with influence across multiple teams
  • Ability to lead in ambiguous and rapidly changing environments

Responsibilities

  • Lead change management for COFO's data and AI initiatives
  • Develop upskilling programs with Employee Success and DET
  • Mitigate change fatigue while managing the change pace
  • Foster reuse across different COFO processes
  • Identify high-value opportunities for COFO's portfolio
  • Quantify and communicate the impact of data and AI projects
  • Track ongoing adoption and integrate lessons into priority setting
  • Create compelling Customer Zero stories from COFO successes
  • Collaborate with marketing to promote internal case studies
  • Incorporate insights from customer experiences into COFO practices
  • Establish consistent methodologies for change and adoption
  • Identify and eliminate low-value process bottlenecks

Benefits

  • Access to a wide range of resources for personal and professional development
  • Programs designed to support work-life balance
  • Opportunities for learning and using advanced AI technologies
  • Collaborative work environment encouraging innovative thinking
  • Supportive culture focused on employee well-being
Full Job Description
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category
Operations

Job Details

The Experience
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Inside the Chief Operating and Financial Officer (COFO) organization, the Sr. Director, Strategy & Change joins a new Data & AI function built to help COFO turn trusted data and AI into faster, smarter decisions across the business. You'll drive adoption of new capabilities, steer the team toward the highest-value opportunities, and turn COFO's wins into stories Salesforce can tell - working closely with leaders across the org and with the Customer Zero Marketing team. This is a hybrid role with three days in office each week.

What You'll Actually Be Doing
  • Lead adoption and change for COFO's data and AI work so new capabilities become part of how teams operate day to day, not an extra task on top of their jobs
  • Build upskilling and enablement programs in partnership with Employee Success and DET so COFO teams can work confidently with data and AI
  • Anticipate and address change fatigue and resistance, keeping the pace of change realistic and sustainable
  • Broker reuse across process areas so a win in one area scales across the rest of COFO
  • Help steer the portfolio toward the highest-value, highest-impact opportunities for COFO
  • Quantify the value data and AI initiatives deliver and make it clear and visible to leaders
  • Track adoption and value over time and feed learnings back into prioritization
  • Turn COFO wins into clear Customer Zero stories, including the "making of," for use inside Salesforce and with customers and prospects
  • Build a pipeline of internal case studies that can be published externally
  • Partner with marketing to shape and share these stories, and develop content for COFO executives to present
  • Bring back learnings from what customers and other teams are doing so COFO can apply them
  • Set simple, consistent ways of working for how change and adoption get delivered across COFO
  • Surface low-value process friction and push to remove it


You're Our Person If...
  • You have 10+ years of experience in change management, transformation, or strategy, including leading programs at scale
  • You have a track record of driving adoption of new technology or new ways of working in a large organization
  • You have strong storytelling skills and can turn complex work into clear, compelling narratives for executives and customers
  • You're a strong collaborator who can influence across many teams without direct authority
  • You're comfortable leading through ambiguity and change fatigue in a fast-moving transformation


Even Better If...
  • You have experience partnering with marketing, communications, or customer-reference teams
  • You bring a fresh perspective on data and AI concepts and how to creatively articulate realized value
  • You have experience with upskilling and enablement, ideally alongside HR or employee success teams


Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

About Salesforce

ExactTarget is a provider of on-demand email marketing software solutions. Their suite of on-demand one-to-one marketing applications enables clients to send business-critical and event-triggered communications to increase sales, optimize marketing investments, and strengthen customer relationships. They offer four editions of their on-demand software application along with integrated solutions such as ExactTarget for AppExchange and ExactTarget for [Microsoft](/organization/Microsoft) Dynamics CRM.

Salesforce Careers

Joining Salesforce means becoming part of a dynamic, global team of professionals who are deeply committed to driving customer success and innovation. As the world's leading Customer Relationship Management (CRM) platform, Salesforce offers unparalleled job opportunities in technology and consulting, making it an ideal place for ambitious individuals looking to make a significant impact.

Work You'll Do

At Salesforce, every position is a chance to leverage your skills and creativity to transform businesses and industries. Our diverse team of experts collaborates to deliver cutting-edge solutions that foster growth and enhance leadership capabilities. By joining our team, you'll be at the forefront of digital innovation, using Salesforce's powerful platform to help clients navigate their transformation journeys.

Innovate and Lead

Salesforce is not just a company; it's a community where you can lead with your ideas and see them come to life. Our culture of innovation encourages you to challenge the status quo and push the boundaries of what's possible. With Salesforce, you'll work alongside leaders in technology and business who are committed to your growth and professional development.

Career Growth and Opportunities

Whether you're looking for an internship, a full-time position, or leadership roles, Salesforce provides a wealth of opportunities to advance your career. Our commitment to professional growth is reflected in our robust training programs, including leadership development and diversity training, designed to help you excel at every stage of your career.

Be Part of a Great Team

Salesforce prides itself on a culture that values diversity, teamwork, and open communication. We believe that our strength lies in our people, and we're committed to creating an environment where everyone can thrive. Joining our team means being part of a supportive community that encourages networking and collaboration.

Benefits and Culture

At Salesforce, we understand that job satisfaction extends beyond the office. That's why we offer competitive benefits to support the health, well-being, and financial security of our employees and their families. From health insurance and retirement plans to wellness programs and flexible working arrangements, we provide the benefits that contribute to a better work-life balance.

Explore Job Opportunities

Ready to take the next step in your career? Explore the wide range of employment opportunities at Salesforce. From technical roles to customer engagement positions, we are continuously hiring talented individuals who are passionate about making a difference.

Stay Connected

Keep up to date with the latest at Salesforce by following our careers blog. Gain insights from the people who work here and learn how you can bring your career to the next level with Salesforce.

Apply Now

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Join Salesforce today and be part of a company that's shaping the future of technology, fostering a culture of innovation, and building a more equitable world.
Learn more about Salesforce
Size
73,541 employees
Market Cap
$130.4 billion
Industry
Net Income
$4 billion
Founded
2000
5 Year Trend
+25.7%
Revenue
$21.2 billion
NASDAQ

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