What you'll be doing:

Reporting to the Vice-President, Client Operations, the Senior Director, Credit Processing Services is accountable for the delivery of sustainable operational excellence through innovative, data-driven, resilient, lean scalable services across multiple operations units. The Senior Director designs and executes on a strategy that delivers operational excellence, client experience, continuous improvement, accelerating automation and digitization and cultivating a positive environment. The Senior Director is responsible for managing the Credit Processing Services Large Corporate, Agency and Trade Finance Operations teams. As the Senior Director, Operation Management you will be accountable for the strategic direction of these team. The role applies knowledge of lending products and loan administration practices in the following regions; Canadian and International Large Corporate, Global Syndications and Global Trade Finance. As a member of the Credit Processing Team, this role participates in process improvement and quality initiatives in order to enhance the quality of client service and increase operational efficiency.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How you'll succeed:

• Flexibility and adaptability - responding to changes in the industry, technology and regulatory landscape
• Foster innovation - within operation processes to enhance efficiency and effectiveness
• Identify risks - assessment and mitigation strategies to safeguard stakeholders' interests
• Leading effectively - effectively lead and motivate diverse teams to deliver impactful results in a dynamic and transformational environment
• Communicate effectively - articulate complex operational strategies and processes to collaborate effectively with a broad range of internal and external stakeholders
• Change and execute - strategic management and execution to oversee large scale change across multiple business units

Who you are:

• Your influence makes a difference. You know that relationships and networks are essential to success. You inspire outcomes by sharing your expertise.
• You're passionate about people. You find meaning in relationships and surround yourself with a diverse network of partners. You connect with others through respect and authenticity.
• You look beyond the moment. You know what you do will make a difference today and tomorrow. You look for new opportunities to define what's possible.
• You act like an owner. You thrive when you're empowered to take initiative, go above and beyond, and deliver results.
• You are a caring and accountable leader. You have experience developing and implementing strategic team goals. You have experience coaching employees and inspiring successful team performance.
• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

Job Location
Toronto-595 Bay St., 7th

Employment Type
Regular

Weekly Hours
37.5

Skills
Business Operations, Client Facing, Leadership, Mentoring Staff, Operations Management, People Management, Process Improvements, Strategic Initiative Management, Technical Knowledge