Job DescriptionWe are seeking an Identity and Access Management (IAM) Analyst to join our team. In this role, you will serve as an escalation point for advanced identity issues and assist with special projects within the cybersecurity department. A proactive problem-solver with strong organizational and communication skills is desired. Continuously seeking opportunities to improve workflows and enhance team performance, suggesting changes to process, configuration, or architecture, is a must.
Responsibilities• Identity Support and Analysis- Provide escalation support for the business as needed by our identity operations team.
- Determine root cause and solutions to advanced identity issues across many business units, platforms, and regions.
- Proactively seek and identify risks within the Caesars organization, and coordinate with team members, leadership, and other departments to address the risk in order to protect people's way of life and Caesars' ability to provide memorable services to customers
- Find, extract, and analyze data within the environment to make data based decisions for solutions or improvements.
• Process Improvement and Management:- Identify opportunities for process improvement within operations and IAM workflows.
- Document existing processes, analyze their effectiveness, and propose solutions for optimization.
- Develop and implement new or revised procedures, ensuring clear documentation and training for relevant staff.
- Monitor process performance, track key metrics, and identify areas for further enhancement. Example: Track time spent on specific tasks and identify bottlenecks.
- Collaborate with other departments to ensure smooth integration of processes and identify cross-functional improvements. Example: Streamlining interdepartmental document approvals.
- Maintain process documentation and ensure it is readily accessible and up-to-date.
• Project Coordination:- Assist in the planning and execution of projects, including tracking deadlines, coordinating resources, and communicating with stakeholders.
- Maintain project documentation and track progress against milestones.
- Facilitate project meetings and prepare meeting minutes.
• Communication and Collaboration:- Communicate effectively with internal and external stakeholders, building strong working relationships.
- Act as a point of contact for inquiries and provide timely and accurate information.
- Collaborate effectively with other administrative staff and team members to ensure seamless support.
- Assist in the learning and development of our operations team members.
• Technology Proficiency:- Utilize various software applications (e.g., Microsoft Office Suite, project management tools, CRM systems) to perform tasks efficiently. Specify the software relevant to the role.
- Maintain proficiency in relevant technologies and explore new tools to improve productivity.
• Problem Solving and Initiative:- Proactively identify and address potential issues or challenges.
- Demonstrate initiative in seeking out opportunities for improvement and taking ownership of tasks.
- Exercise sound judgment and discretion in handling confidential information.
Qualifications- Bachelor's degree in Information Technology, Computer Science, or equivalent work experience.
- Highly desired: More than 2 years of experience operating, troubleshooting, or managing a hybrid Active Directory (AD) environment and Office 365 deployment. This includes the management of objects and configurations in AD, Entra, and Office 365. This includes an understanding of the architecture requirements and flow of information within these environments as well as an understanding of product capabilities and licensing.
- Desired: Knowledge of Microsoft security products/services and configurations. Knowledge of identity governance platforms. Knowledge of cybersecurity and data analysis tools.
- Knowledge of IT ticketing systems (e.g., ServiceNow)
- Excellent attention to detail, troubleshooting, and problem-solving skills.
- Strong communication and collaboration abilities
