AWS is seeking a Customer Solutions Manager (CSM) to help customers realize sustained business value by accelerating their migration to the AWS cloud and build cloud native, modern solutions. You will utilize AWS best practices developed over thousands of engagements to work backwards from the customer strategic objectives, help design the customer cloud journey, execute a frictionless migration experience, and ensure our customers capture the full potential of the AWS cloud. CSMs are technologists with a strategic business mindset and use their technical acumen, program management, organizational change management, and communication skills to influence a broad range of multidisciplinary teams. You will work with aligning sales, solution architecture, support, product, professional services, and partners to optimize customer outcomes.

You will earn trust at all levels of the customer organization and identify strategic opportunities, cloud use cases, establish roadmaps and actionable program plans, capture success criteria, build advanced technical architectures, allocate resources to technical and change management activities, and establish programmatic governance. You own and drive execution excellence for the end-to-end customer engagement (technical, operational, organizational, and educational) across traditional IT teams and business units.

At AWS we value critical thinking, self-motivation, and the ability to deal with ambiguity. You will pay attention to detail but have the ability to think big on behalf of our customers. Bring a cool head, a business outcome mindset, extensive technical background, excellent problem-solving abilities, and be an exemplary verbal and written communicator. Your technical expertise and operational excellence will influence your team's decisions and help us drive robust customer solutions. We are passionate about people who innovate, use data to make decisions, and can express themselves thoughtfully. We want you to be passionate about delivering a great customer experience, and contributing to a team goal.

Key job responsibilities

- Demonstrate excellent customer engagement skills through all levels of an organization including C-Suite

- Maintain an in-depth knowledge and understanding of existing and developing technologies as it relates to cloud computing, to unlock opportunities for customers

- Possess a strong background in change management and incorporating organizational change best practices seamlessly into project delivery

- Accelerate customer adoption through education and engagement

- Assist customers in identifying use cases for priority adoption of AWS as well as best practice implementations

- Assist in developing long-term strategic relationships with key accounts

- Manage time efficiently, meet personal goals, and work effectively with other members of the sales and marketing team

A day in the life

Direct experience implementing cloud services, preferably on AWS

Knowledge of AWS Services and Solutions

Experience at a start up or Digital Native companies

Product lifecycle or product management experience

Ability to credibly coordinate between service teams and customers to meet unique customer opportunities

A history of problem solving and disruptive innovation developing technology programs and working across customer organizations

About the team

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

BASIC QUALIFICATIONS

- 7+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience

- 4+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience

- Bachelor's degree in science, technology, engineering, math, business or equivalent

- Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams

PREFERRED QUALIFICATIONS

- PMP certification, or SCRUM/Agile, SAFe certification

- Experience implementing cloud services including migrations and modernization projects or similar

- 2+ years of professional work experience, or experience with AWS services or other cloud offerings