What you'll be doing

CIBC's Infrastructure Operations Network team supports secure, reliable enterprise technology services that help keep our business running smoothly. As a Senior Consultant, Infrastructure Management, you'll provide deep technical expertise across enterprise managed file transfer services, supporting the design, build, configuration, implementation, and maintenance of critical technology solutions. You'll work closely with technology partners to establish standards, share best practices, and help shape the roadmap for hardware, software, and security infrastructure within your area of expertise. You'll also provide advanced support for complex technology incidents, helping to identify root causes and restore service as quickly as possible. In this role, you'll drive operational excellence by recommending and implementing procedures that strengthen service stability, reduce risk, and support consistent uptime with minimal incidents. Your work will have a direct impact on the reliability, security, and evolution of CIBC's enterprise file transfer environment.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How you'll succeed

• Technical leadership - Provide subject matter expertise to technology teams during the design, build, configuration, implementation, and maintenance phases of initiatives involving enterprise managed file transfer tools and services.
• Operational support - Deliver advanced level 4 support for technology-related incidents, troubleshoot complex issues, and help resolve service disruptions in a timely and effective manner.
• Standards and roadmap development - Define technical standards, best practices, and future-state roadmaps for hardware, software, and security infrastructure related to enterprise file transfer services.
• Risk mitigation - Identify service gaps and operational risks, and implement procedures and controls that improve uptime, stability, and overall service resilience.
• Collaboration - Partner with infrastructure, engineering, security, and project teams to recommend scalable solutions and support organization-wide initiatives based on your technical expertise.
• Communication - Clear communication with stakeholders: application teams, infrastructure teams, security, and external partners. Also, the ability to manage requests, priorities, service expectations, and issue escalations.

Who you are

• You can demonstrate experience in enterprise managed file transfer products such as Axway SecureTransport and IBM Connect:Direct, as well as ServiceNow, Ansible, Microsoft Access, and Microsoft Excel. It's an asset if you also bring experience with automation, systems integration, or enterprise-scale platform support. Understanding of data-in-transit and data-at-rest encryption, key management, certificate lifecycle, and secure transmission standards
• You have relevant experience. You bring 5+ years of experience in infrastructure management, enterprise file transfer services, or a related technology environment. You also have strong knowledge of Linux operating systems, file transfer protocols, file encryption algorithms, and scripting in Visual Basic, Python, and Shell.
• You give meaning to data. You enjoy investigating complex problems and making sense of information. You communicate detailed information in a meaningful way.
• You act like an owner. You thrive when you're empowered to take initiative, go above and beyond, and deliver results.
• You're motivated by collective success. You know that teamwork can transform a good idea into a great one. You know that an inclusive team that enjoys working together can bring a vision to life.
• Values matter to you. You bring your real self to work, and you live our values - trust, teamwork, and accountability.

#LI-TA

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

Job Location
Toronto-81 Bay, 18th Floor

Employment Type
Regular

Weekly Hours
37.5

Skills
Axway SecureTransport, Business Needs, Decision Making, Encryption Algorithms, File Transfer Protocol (FTP), File Transfers, Infrastructure Management (IM), Innovative Solutions, Linux, Managed File Transfer, Microsoft Azure, Personal Initiative, Python (Programming Language), Red Hat Ansible, Secure Gateway, Secure Transport, Shell Scripting, Teamwork, Technical Knowledge