The Senior Client Executive is responsible for maintaining relationships with the executive level of the client organization. The position will foster strong relationships between Tyler and its clients and will be relied upon to provide advice and recommendations, based upon their own experience and expertise, for Tyler products. The Senior Client Executive will take a leadership role in the Client Success organization, with an enterprise view focusing on accounts and processes beyond their portfolio. Ideally the candidate lives in the New York City Metropolitan area with the ability to go to downtown Wallstreet area up to three times per week.
Work with our technology-driven solutions for property assessment and tax software and mass appraisal services. From data collection to computer-assisted mass appraisal to tax billing and collections, you can help develop property and recording solutions for the public sector.
LocationNew York City, New York | East Orange, New Jersey | Jersey City, New Jersey | Hoboken, New Jersey | Stamford, Connecticut | Fort Lee, New Jersey | Long Island, New York
Travel10-25%
Responsibilities- Develops and maintains an excellent relationship with assigned clients at the highest levels, acting as a trusted advisor.
- Responsible for working with Product Owners/Managers, Regional Sales Directors and Regional Project Executives/Directors to develop post-implementation vision for assigned clients.
- Assess client's electronic maturity using available tools and develop client specific roadmap which will include new products, services, and improved configuration to reduce software consumption gap.
- Assist assigned clients in developing funding and rollout plan to achieve roadmap goals.
- Responsible for regular client communication and periodic site visits, including regular account reviews with key client stakeholders.
- Document and advise clients on best practices, governance, and Client Success offerings
- Serve as point of contact for executive-level client escalations, within and beyond their portfolio.
- Promote client satisfaction and loyalty by demonstrating an understanding of their critical business issues and delivering services that help meet their business objectives.
- Measure and report regularly on client health, including weekly tracking and quarterly account reviews with Tyler Executive Leadership Team.
- Consult with clients on business processes and software modifications.
- Consult with and provide guidance to Client Success Account Managers on customer-specific needs and scenarios.
- Deliver departmental Objectives and Key Results (OKRs).
- Represents Client Success on inter-department and inter-divisional initiatives, including negotiating trade-offs.
- Finds opportunities to improve processes and tools enabling more consistent, and higher quality experience for our customers and our organization.
- Acts as a leader and mentor for other Client Executives, CSAMs, and Tyler team members.
- 15-30% travel
Qualifications- BS/BA degree in related field or equivalent experience is desired.
- Minimum 3 years' experience of account management experience in New York City preferred.
- 5 or more years' experience in managing client relationships.
- Prior executive level communication experience required.
- Software life cycle knowledge required.
- Excellent planning, organizational skills, and ability to follow-through until process are completed.
- Excellent interpersonal skills including verbal and written communication, teamwork, and customer service skills.
- Strong decision making and problem-solving skills.
- Strong analytical ability, particularly in a technical environment.
- Proficient in Microsoft tools, including Power Point.
- Exceptional conflict management, interpersonal and negotiating skills required.
- Working knowledge of Tyler products required.
- Strategic planner with excellent organizational skills and ability to follow-through until process is completed.
State-Specific Salary Range Disclosure RequirementsSalary will generally fall between $106,879 - $140,630 before adjustment for geographic differences. Recruiter can confirm if position is incentive eligible.
