Job Overview
This role makes the data foundation of T-Mobile's AI platforms trustworthy. Every platform and gateway - the LLM gateway, the MCP gateway, and the GenAI platforms - produces the data our compliance, security, and audit decisions run on, and every new feature those platforms ship brings new data fields that must be configured correctly from day one. You own that configuration end to end, and you own retention: making sure everything stored meets T-Mobile's data retention policies. When audit, Cybersecurity, or compliance asks for data, it is complete and correct because you set it up that way. Success looks like platform data no one has to question - configured right at release, retained right by policy, and ready the moment it is needed.

Job Responsibilities

• Own data configuration for the LLM gateway, the MCP gateway, and the GenAI platforms - every new feature's data fields configured correctly at release.
• Enforce data retention policy across everything the gateways and platforms store.
• Support compliance, Cybersecurity, and audit data requests with complete, correctly configured data.
• Own data mapping and standardization so the picture is consistent and trustworthy.
• Collaborate with IT teams to analyze impacts, identify risks, and communicate status to stakeholders and management
• Translate business requirements into technical user stories, system diagrams, and design documents to support system enhancements
• Mentor peers and manage contractors to support team development and daily activities
• Also responsible for other duties/projects as assigned by business management as needed

Education and Work Experience

• Bachelor's Degree plus 5 years of related work experience OR Advanced degree with 3 years of related experience (Required)
• Acceptable areas of study include Computer Science or a related field. In lieu of a degree, equivalent industry experience may be considered. (Required)
• 4-7+ years of experience in platform operations, IT systems administration, compliance data management, or API/gateway support. (Required)

Required Knowledge, Skills and Abilities

• Agile Methodology
• Mentorship
• Requirements Analysis
• Stakeholder Management
• LLM Gateway & API Operations
• Access Management (Entra / Identity)
• Compliance Data Request Fulfillment
• Technical Writing
• Troubleshooting
• Data Integration & Pipelines
• Platform & Gateway Configuration
• Data Governance & Retention

Preferred Knowledge, Skills and Abilities

• Familiarity with enterprise AI platforms (Claude, OpenAI, Microsoft Copilot)
• Experience with API gateway platforms or LLM routing infrastructure
• Knowledge of SOX, data privacy, or cybersecurity compliance requirements
• Experience with identity and access management tools (Entra ID / Azure AD)
• Prior experience in a platform support, SRE, or DevOps operations role

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No): Yes

DOT Regulated:
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No

Base Pay Range: $92,100 - $166,100

Corporate Bonus Target: 15%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee's eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ364268¶dox=1

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth-and we applaud it. You're unstoppable!