Liberty Mutual

Senior Analyst, Auto Product

Liberty Mutual$90K — $120K *
Finance & Insurance
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in mathematics, economics, statistics, or a related quantitative field
  • Minimum of 3-4 years of relevant work experience
  • Strong proficiency in Excel, PowerPoint, and statistical software like SAS
  • Excellent planning, organizational, analytical, decision-making, and communication skills
  • Experience mentoring or guiding junior analysts

Responsibilities

  • Collaborate with cross-functional teams to enhance quote flow aligning with channel strategies
  • Analyze and recommend improved use of prefill data to enhance quote flow efficiency
  • Support integration of risk classification into the quoting experience through tailored interview questions
  • Examine midterm and renewal transaction logic to minimize premium leakage and enhance retention
  • Conduct competitive intelligence research to inform product experience design

Benefits

  • Opportunities for career development and progression
  • Access to a collaborative and inclusive team culture
  • Engagement with diverse teams across multiple departments
  • Potential for participation in innovative product design and optimization initiatives
Full Job Description
Description

We are seeking a Senior Analyst, Auto Product Design focused on optimizing the end-to-end auto product experience, with a strong emphasis on NB growth and retention.  This analyst will support the Auto Product Experience Optimization portfolio by optimizing the customer quote experience across new business and key in-force lifecycle events. Leveraging analytics, they will develop a deep understanding of our rating program, customer behavior, market dynamics, and business performance to deliver actionable recommendations that strengthen customer engagement, improve policy persistency, and increase customer lifetime value.

 

The role partners closely with Distribution, Data Science, Risk Analytics, Underwriting, Technology and Service teams to design and implement capabilities that deliver a more seamless, personalized, and effective customer experience across the policy lifecycle.

 

Key Responsibilities

  • Collaborate with cross-functional partners across USRM to evaluate, test and implement quote flow enhancements that move us toward achieving each channel strategy
  • Analyze and recommend improved consumption of prefill data to ensure optimal experience in our quote flow to increase throughput and reduce expenses
  • Support the operationalization of risk classification into the quoting experience by researching and recommending interview question wording and flow tailored to each channel to minimize friction and risk misclassification
  • Analyze logic governing how midterm or renewal transactions are executed to reduce premium leakage and improve retention (e.g., rewrites, rescores, sensitive life events such as Bereavement endorsement)
  • Conduct competitive intelligence research and deliver product insights that inform experience design decisions

 

We are looking for a candidate who is:

  • Intellectually curious - excited to solve complex problems and identify new opportunities
  • Analytical and technical - able to gather, interpret, and evaluate data across multiple sources; proficient in Excel, SAS/Snowflake, PowerPoint. Conducts moderate to high complexity analysis under general direction.
  • Self-driven with strong organizational skills and proactive follow through
  • Collaborative in partnerships with stakeholders across multiple teams and engaged in contributing to a dynamic and inclusive team culture
  • Able to communicate problems and findings clearly
  • Serves as ad hoc resource for less experienced analysts. Occasionally mentors’ others as requested
Qualifications
  • Bachelor's degree in mathematics, economics, statistics, or other quantitative field.
  • Minimum 3 years relevant work experience, typically 4 years.
  • Strong proficiency in Excel, PowerPoint, and statistical software packages (e.g., SAS, Emblem).
  • Must have strong planning, organizational, analytical, decision making and communication skills.
  • California
  • Los Angeles Incorporated
  • Los Angeles Unincorporated
  • Philadelphia
  • San Francisco

About Liberty Mutual

Since 1912, Liberty Mutual Insurance have committed theirselves to providing broad, useful and competitively-priced insurance products and services to meet their customers' ever-changing needs. Their delivery on this commitment is the reason they're now the third largest property and casualty insurer in the U.S. based on 2012 direct premium written according to the National Association of Insurance Commissioners.

Liberty Mutual Careers

Join the vibrant team at Liberty Mutual, a leading global insurance company, where your career is in your hands. At Liberty Mutual, we are committed to fostering an inclusive culture that values diversity and innovation. With a variety of job opportunities across multiple fields, this is where your professional journey can truly flourish.

Work You’ll Do

At Liberty Mutual, you’ll be part of a team that’s dedicated to empowering people to live safer, more secure lives. Whether you’re interested in a position in claims handling, underwriting, or customer service, you’ll find a platform here to enhance your skills and push the boundaries of what you can achieve.

Explore Our Job Opportunities

Liberty Mutual offers a range of career paths for both seasoned professionals and those just starting out. Our internship programs provide invaluable hands-on experience, helping to bridge the gap between education and full-time employment. For those seeking to grow their career, we offer positions that challenge and inspire, backed by benefits that support both professional and personal growth.

Innovate with Us

Innovation is at the heart of Liberty Mutual. We encourage our team to bring fresh ideas that drive industry leadership and improve customer experiences. By joining our team, you’ll collaborate with talented professionals who are keen on developing solutions that lead the market.

Develop Your Career

Liberty Mutual is deeply invested in the professional development of its employees. With comprehensive diversity training and leadership programs, we prepare you to take on leadership roles within the company. Networking opportunities within the company can lead to mentorship and further career advancement.

Benefits of Joining Liberty Mutual

Working at Liberty Mutual comes with numerous benefits. From competitive salaries to health and wellness programs, we ensure our team members are well taken care of. More than just a job, a position at Liberty Mutual is a stepping stone to a fulfilling career.

Join Our Team

Ready to take the next step in your career? Explore the job opportunities at Liberty Mutual. We are actively hiring and looking for individuals who are passionate, curious, and ready to drive change. Enhance your resume, prepare for your interview, and become part of a company that values your unique skills and vision.

Stay Connected

Keep up to date with the latest from Liberty Mutual Careers by subscribing to our job alert emails. Tailor your subscription to match your career preferences and get insights into new postings and career tips directly from our team.

Liberty Mutual: A Place to Grow, Innovate, and Lead

Discover how you can make a difference. Visit our careers page to find the position that’s right for you and join a team that’s committed to growth, leadership, and innovation. At Liberty Mutual, your career is what you make it.
Learn more about Liberty Mutual
Size
45,000 employees
Industry
Founded
1912

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