Vertiv Holdings Co.

Sr. Analyst, Process Enablement - Manufacturing

Vertiv Holdings Co. • $75K — $95K *
Anderson, SC 29621In-Person
Manufacturing & Automotive
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in a relevant field such as Business, Accounting, Engineering, or IT.
  • 2-4 years of experience in Oracle EBS functional support or business process enablement.
  • Experience resolving module-specific user queries and conducting functional triage.
  • Familiarity with Oracle EBS module workflows in manufacturing or aftermarket contexts.
  • Strong communication skills in English; additional languages are advantageous.
  • Proven analytical thinking and problem-solving abilities.
  • In-depth knowledge of Oracle EBS manufacturing modules including BOM, WIP, and QLT.

Responsibilities

  • Support Oracle EBS manufacturing modules, ensuring optimal functioning and issue resolution.
  • Own and navigate the resolution process for service module-related issues.
  • Document business needs and analyze the impact on service processes.
  • Provide updates on solution implementation and ticket resolutions.
  • Collaborate with various business functions and training coordinators for seamless operations.
  • Escalate complex issues to higher IT support as needed.
  • Perform functional issue triage prior to ticket creation, ensuring thorough analysis.

Benefits

  • Opportunity for hands-on expertise in Oracle EBS across multiple manufacturing processes.
  • Engagement with a cross-functional team enhancing collaborative skills.
  • Exposure to continuous improvement practices in business process enablement.
  • Conducive work environment with minimal physical demands and only occasional travel.
Full Job Description
Job Description

POSITION SUMMARY
  • The Sr. Analyst, Process Enablement - Manufacturing provide expertise and structured support for manufacturing business processes, ensuring accurate issue triage, process guidance, and effective adoption of global templates and procedures. Act as a dedicated super user for manufacturing end-to-end processes, providing functional clarification, performing issue triage, and supporting user enablement activities. This position reports to Manager, Process Enablement.

RESPONSIBILITIES
  • Supports manufacturing-specific Oracle EBS modules including Bill of Materials (BOM), Work in Progress (WIP), Quality (QLT), Manufacturing Configurator, Planning (MRP execution), and Inventory Management (INV).
  • Owns resolution of service module-specific issues from initial triage through escalation.
  • Documents business requirements and assesses process impacts related to service processes.
  • Provides updates on solution design, implemented fixes, and functionally resolved tickets.
  • Interfaces with manufacturing business functions, Business Process Enablement Lead, and Training & Knowledge Coordinator on the business side.
  • Escalates unresolved issues to ERP Second Level Support on the IT side.
  • Performs structured functional triage before ticket creation, including issue validation, scenario replication, and preliminary root-cause categorization for manufacturing-specific processes.
  • Handles module-specific user queries and functional triage across BOM, WIP, Quality, and related modules.
  • Advises Business Process Enablement Lead and Training & Knowledge Coordinator on recurring issues and knowledge gaps within service modules.
  • Reduces avoidable tickets by providing immediate clarification and hands-on guidance to users.
  • Oracle EBS (BOM, WIP, QLT, Manufacturing Configurator, MRP, INV), ServiceNow, SharePoint, process mapping, transaction flow analysis, and exception handling methodologies.

QUALIFICATIONS
  • Bachelor's degree in Business Administration, Accounting, Finance, Economics, Engineering, Marketing, IT, Computer Science, or related discipline.
  • 2-4 years in Oracle EBS functional support or business process enablement.
  • Experience in handling module-specific user queries and functional triage.
  • Exposure to Oracle EBS module workflows and business process operations in a field services or aftermarket services environment.
  • Strong written and verbal communication skills in English; other languages are a plus.
  • Ability to provide clear process guidance to business users and document business requirements effectively for ERP delivery teams.
  • Analytical thinking and problem-solving skills.
  • Ability to perform root-cause categorization, identify recurring issue patterns, and assess process impacts.
  • Deep functional knowledge of Oracle EBS manufacturing modules (BOM, WIP, QLT, Manufacturing Configurator, MRP, INV). Proficiency in process mapping, transaction flows, and exception handling. Experience with formalization of module-specific business requirements.
  • Proficiency in process mapping, transaction flows, and exception handling.
  • Experience with formalization of module-specific business requirements.

PHYSICAL & ENVIRONMENTAL DEMANDS
  • No special physical requirements.

TRAVEL REQUIREMENTS
  • 10% travel required.

About Vertiv Holdings Co.

Vertiv Holdings Co. is a global provider of critical digital infrastructure and continuity solutions. The company offers a broad range of products and services, including power management, thermal management, and IT infrastructure management. Vertiv serves customers in a variety of industries, including telecommunications, healthcare, and financial services. The company was founded in 2016 and is headquartered in Columbus, Ohio.
Learn more about Vertiv Holdings Co.
Size
20,000 employees
Market Cap
$7.4 billion
Industry
Manufacturing & Automotive
Net Income
-$183.6 million
Revenue
$4.3 billion
* Ladders Estimates

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