American Express

Sr AI Engineer I

American Express$130K — $180K *
Enterprise Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of product management experience in an enterprise context
  • Proven application of AI/GenAI to enhance business processes
  • Familiarity with leading AI platforms and tools such as ChatGPT and M365 Copilot
  • Experience translating AI capabilities into scalable solutions
  • Strong leadership in building capabilities and operating models
  • Excellent communication skills for complex concepts
  • Ability to navigate a highly matrixed organization

Responsibilities

  • Implement AI into product management workflows to improve efficiency and decision-making
  • Drive development of AI tools within a high-powered engineering team
  • Collaborate with engineering and architecture teams for scalable and secure solutions
  • Prototype and experiment rapidly to maximize AI tool effectiveness
  • Design and deploy multi-agent systems for diverse uses
  • Establish production observability for AI systems to track performance metrics
  • Define and foster AI-enabled product management practices across the team

Benefits

  • Collaborative work environment with expert teams
  • Opportunities for mentorship and leadership development
  • Access to cutting-edge AI tools and platforms
  • Focus on innovation and continuous improvement
  • Ability to shape and influence AI integration in product management
Full Job Description
Job Description

Sr Software Engineer I directs the end-to-end development of software applications, ensures adherence to best practices, mentors and coaches junior engineers, and collaborates with teams to optimize performance and integration.

Responsibilities

  1. AI-Enabled Product Management Transformation
  • Responsible for implementing AI into product management workflows (e.g., discovery, road mapping, prioritization, backlog management)
  • Develop against high-impact use cases to drive efficiency, quality, and speed to market across product teams
  • Standardize how AI is leveraged to improve product decision-making, insight generation, and execution
  1. AI Solution Development & Delivery
  • Join a high-powered, expert team of engineers and product specialists to develop AI-powered tools and accelerators
  • Develop and deploy solutions using leading platforms (e.g., ChatGPT, M365 Copilot, Copilot Studio, Claude, agentic AI frameworks)
  • Partner closely with engineering and architecture teams to ensure scalability, security, and integration into enterprise environments
  • Drive rapid prototyping and iterative experimentation to validate value and scale successful solutions
  • Design, build, and ship multi-agent systems
  • Build and implement Model Context Protocol (MCP) server infrastructure
  • Build production observability for agent systems - tracing, logging, and metrics that distinguish hallucination rate, latency, cost, and accuracy
  • Own the systems you build in production, including reliability, latency, cost, and failure modes
  1. Product Intelligence & Decision Augmentation
  • Enable product teams to leverage AI for insight generation, customer understanding, and opportunity identification
  • Develop capabilities that automate synthesis of research, telemetry, and feedback into actionable product insights
  • Enhance roadmap planning through AI-driven scenario modeling and prioritization support
  1. Operating Model & Adoption
  • Define AI-enabled product management, including tools, workflows, and guardrails
  • Partner with Product, Engineering, Risk, and Governance teams to ensure compliant and responsible use of AI
  • Drive adoption through enablement, training, and embedded playbooks for product teams
  • Establish success metrics to measure impact on speed, quality, and business outcomes


Qualifications

AI & Product Expertise
  • Deep experience in product management within enterprise-scale environments
  • Proven track record applying AI/GenAI to business or product workflows
  • Strong familiarity with leading AI platforms and tools (e.g., ChatGPT, M365 Copilot, Copilot Studio, Claude, agentic systems)
  • Experience translating emerging AI capabilities into practical, scalable solutions

Technical & Delivery Capabilities
  • Experience leading or partnering with engineering teams to build and deploy software solutions
  • Understanding of AI solution design, prompt engineering, and orchestration frameworks
  • Ability to operate across product, engineering, and data domains

Strategic & Leadership Skills
  • Strategic thinker with ability to translate innovation into enterprise value
  • Strong executive communication skills, able to simplify complex concepts
  • Experience building new capabilities, teams, or operating models from the ground up
  • Ability to influence across a highly matrixed organization


Experience
  • 3+ years in product management, technology, digital transformation
  • 3+ years in engineering, development, or architecture
  • Strong expertise in Gen AI, AI Automation, "citizen development" tools
  • Experience in enterprise environments with complex governance and regulatory requirements
  • Demonstrated impact driving innovation and adoption at scale


Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

About American Express

Amex provides industrial services to the coatings and linings sector, providing support for commercial, industrial, and maritime projects such as petrochemical, power, and water treatment industries. They offer painting services for steel structures, storage tank linings and coatings, pipelines, floors, and marine vessels such as ships, tugboats, and barges.

American Express Careers

Join the vibrant team at American Express, a global leader in financial services, and be part of a company that values innovation, leadership, and diversity. At American Express, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that is committed to excellence and inclusive growth. Work You’ll Do At American Express, we are dedicated to helping our employees reach their full potential. With a variety of career paths available in areas such as technology, marketing, finance, and customer service, American Express is the perfect place to advance your career. Our team is composed of highly skilled professionals who thrive on innovation and collaboration. Join our team and contribute to a company known for its prestigious history of leadership in the credit card industry. Engage in meaningful work that makes a real impact on our global scale business operations. American Express Leadership and Development Programs We believe in nurturing the leadership skills of our employees with extensive training programs and leadership development opportunities. Our commitment to professional growth is evident in our comprehensive benefits package that supports both personal and professional development. Internship Opportunities Start your career with an internship at American Express and gain valuable industry experience. Our internships offer a chance to develop skills, work on challenging projects, and learn from leaders in the industry. Interns at American Express are considered integral members of the team and are given responsibilities that provide a real insight into their future career paths. Diversity and Inclusion At American Express, diversity and inclusion are at the core of our company culture. We are committed to building a diverse workforce and inclusive environment where every employee feels valued and inspired. We offer diversity training programs that empower our employees to thrive and lead in a global marketplace. Networking and Innovation Our employees enjoy unparalleled opportunities for networking and personal growth through our global connections and innovative projects. American Express encourages a culture of innovation that helps propel our company and your career forward. Career Benefits and Growth American Express is dedicated to the growth of its employees. We offer competitive benefits, including health, retirement plans, and family leave, ensuring that our team members have the support they need to succeed both at work and in their personal lives. Join Our Team Explore the job opportunities and open positions at American Express. We are continuously hiring talented individuals who are passionate about their careers and interested in working for a company that offers a dynamic and supportive environment. Stay Connected Keep up to date with the latest from American Express Careers by following our career blog and signing up for job alert emails. Tailor your subscription to receive updates that match your skills and interests. Discover the exciting and rewarding career opportunities that await at American Express. SEARCH AMERICAN EXPRESS JOBS Whether you are looking for a full-time position, an internship, or a leadership opportunity, American Express offers a path to a rewarding career. Join us and make a difference with your passion, creativity, and drive.
Learn more about American Express
Size
64,000 employees
Market Cap
$108.1 billion
Industry
Net Income
$3.1 billion
Founded
1850
5 Year Trend
+3.5%
Revenue
$37 billion
NASDAQ

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