Job OverviewThe Pre-Sales Engineer - Managed IT partners with Solutions Architects, Sales teams, and Technology & Security Consultants to assess prospective client environments and translate business and technical needs into practical, scalable IT solutions. This role evaluates infrastructure, cloud, networking, and security technologies; develops clear recommendations, proposals, diagrams, estimates, and statements of work; and helps clients understand the path from their current environment to a stronger future state. By connecting technical discovery to solution design and supporting a smooth handoff to implementation, this role establishes the foundation for successful projects and long-term client partnerships.
Responsibilities- Participate in Business Transformation Assessments by evaluating client infrastructure, security, cloud, and operational environments and identifying risks, gaps, and improvement opportunities.
- Develop technical recommendations across technologies such as Windows Server, virtualization, storage, networking, firewalls, identity and access management, Group Policy, Microsoft 365, and Azure.
- Design managed IT solutions that use Impact-approved technologies, align with internal standards, and address each client's technical and business requirements.
- Create accurate technical proposals, solution diagrams, quotes, cost estimates, and statements of work that clearly define scope, assumptions, dependencies, and expected outcomes.
- Present assessment findings and proposed solutions to technical and non-technical stakeholders, translating complex concepts into clear business value.
- Partner with Sales, Solutions Architects, Technology & Security Consultants, implementation teams, vendors, and other managed services practices to support cohesive solution development and execution.
- Build trusted relationships with prospective clients and vendor partners through responsive communication, sound technical guidance, and a consultative approach.
- Maintain complete assessment documentation, activity records, and time entries in Impact's designated systems while identifying opportunities to improve pre-sales tools and processes.
- Coordinate a thorough handoff to implementation and post-sales support teams, providing the documentation and context needed for successful delivery.
- Stay current on emerging technologies, industry trends, and best practices through ongoing training, certifications, research, and internal knowledge sharing.
Qualifications & Experience- Five or more years of experience in IT infrastructure, networking, systems engineering, technical consulting, or a related discipline.
- Strong working knowledge of core infrastructure technologies, including Windows Server, virtualization, storage, switching, firewalls, Microsoft 365, Azure, identity and access management, and Group Policy.
- Demonstrated ability to assess complex technical environments, identify gaps and risks, and design scalable solutions aligned with client needs and industry best practices.
- Experience in a client-facing or pre-sales capacity, with the ability to establish credibility, manage expectations, and communicate technical concepts to both technical and business audiences.
- Proficiency in developing technical proposals, solution diagrams, quotes, cost estimates, and statements of work with strong attention to detail.
- Strong analytical, troubleshooting, organizational, and problem-solving skills, including the ability to manage multiple assessments and priorities within established timelines.
- Effective written and verbal communication skills and a collaborative approach to working across Sales, technical delivery teams, managed services practices, vendors, and client stakeholders.
- Relevant industry certifications such as CompTIA Network+, CompTIA Security+, Microsoft Azure, Cisco CCNA, or comparable credentials are preferred; equivalent practical experience will be considered.
- Commitment to continuous learning, professional development, ethical decision-making, and delivering solutions that support the client's best interests.
What Drives ImpactBehaviors define what our core values look like in action. Leaders are expected to model them; teams are expected to live them:
- Innovation: We embrace change because innovation lives outside the comfort zone.
- Passion: We are driven by purpose, fueled by passion, and obsessed with making an impact.
- Honesty: We are fiercely transparent and consistently honest.
- Fun: We fuel work with fun, knowing life's too short for boring.
- Low Ego: We champion ideas over titles, because brilliance knows no rank.
- One Team: We win as a team, we lose as a team, we are one team.
CompensationActual compensation packages are based on several factors that are unique to each candidate, including but not limited to skillset, experience and training, licensures and/or certifications, and other organizational needs.
Impact may offer applicable incentive compensation plans depending on role and/or department.
Full compensation details can and will be discussed with an Impact Talent Acquisition team member at the start of the interview process.
Benefits We Take Pride In- 5-year Tiffany & Co. Gift Card or Custom Menswear, 10-year Custom Rolex, 20-year $20,000 Check incentive rewards
- Valuable time off with up to 20 days of PTO, 7 Paid Sick Days, 12+ paid holidays, and Paid Parental Leave
- Development and growth opportunities with on-going training & continued education reimbursement
- 401(K) & retirement plans with complimentary financial advisory services
- Comprehensive health, disability, life, dental, and vision plans
For full benefit information, visit https://www.impactmybiz.com/careers/#benefits
