About this roleWe're looking for a
Solutions Engineer to ensure brands onboard seamlessly to Highbeam - whether they're new to the platform or expanding into additional products. You'll sit between customers and internal teams, combining technical curiosity, operational rigor, and a strong customer mindset to guide setup, integrations, and adoption.
You'll work cross-functionally with Product, Engineering, and Customer Success to solve problems in real time, streamline implementations, and create scalable processes that enhance the onboarding experience.
What you'll do- Lead onboarding for new and existing customers, ensuring a smooth, confident experience from setup through adoption
- Guide customers through integrations across banking, capital, cards, bill pay, and intelligence
- Partner with Product, Engineering, and Customer Success to troubleshoot issues and streamline handoffs
- Create and improve onboarding processes, documentation, and checklists to support scale
- Manage multiple onboarding projects simultaneously while keeping customers informed and confident
- Serve as a trusted partner to customers - translating complex workflows into clear action steps and driving momentum
- Identify opportunities to improve efficiency and customer experience across teams
Skills & qualifications- 3+ years in onboarding, implementation, or solutions roles - ideally in fintech, SaaS, or ecommerce
- Strong communicator who can explain technical concepts simply and build trust with finance and operations leaders
- Process-driven and detail-oriented, with excellent organization and follow-through
- Comfortable working with Product and Engineering to diagnose and resolve technical issues
- Quick learner with the ability to understand APIs, integrations, and financial systems
- Adaptable and collaborative in a fast-moving, startup environment
You'll thrive at Highbeam if...- You love working in-person with a high-performing team
- You enjoy working in an idea-meritocratic, low-ego environment
- You are proactive and self-directed, and you excel in ambiguous, fast moving environments
- You care about delivering a polished customer experience
- Bonus: You have experience working in fintech, AI or early-stage startups
What we offer- Chance to join the founding team of a well-funded startup chasing a huge opportunity
- Competitive salary and meaningful equity
- Great location: Our NYC office is in NoHo, a short walk from the A,C,E • B,D,F,M • N,Q,R,W • 1 • 6 trains. Our Toronto office is downtown near St. Andrew Station.
- Generous PTO
- Comprehensive health & benefits package
- Stipends for lunch, commute, wellness, and purchasing customer products
- Yearly offsite-last year we went to Mexico City!
