About the RoleAs a Solutions Engineer at Gumloop, you'll work directly with customers to turn their highest-value automation opportunities into production reality on our platform. You'll lead pilots and initial onboarding for new customers, partner with account teams to drive adoption and expansion within existing accounts, and serve as the technical authority customers rely on from first conversation through scale.
This is a hands-on, full-lifecycle role. You'll scope solutions, build them on the platform, get them running reliably, and make sure customers can take ownership and keep building. You own outcomes, not just demos.
What you'll do- Pilot new customers end-to-end - scope the right use cases, build working solutions on the platform, and drive to production.
- Run onboarding and activation - train customer teams to build, iterate, and scale their own automations and agents.
- Partner with account teams on existing customers to find new automation opportunities across departments and get them deployed.
- Be the trusted technical advisor customers rely on for architecture decisions, best practices, and getting the most out of Gumloop.
- Drive adoption and value realization that leads to retention and expansion
- Be the voice of the customer back to Product and Engineering - translating field patterns into product feedback, feature requests, and roadmap input.
- Build reusable templates, reference architectures, and enablement content that scale beyond 1:1 engagements.
What you bring- Have held a customer-facing technical role (FDE, Solutions Engineer, Customer Engineer, or similar) and owned outcomes through to production.
- Are a builder, not just an advisor. You'll scope it, prototype it, and iterate until it works reliably.
- Have strong technical fundamentals - comfortable with APIs, integrations, data pipelines, and can read/write code (Python, JS/TS).
- Have hands-on experience with AI/LLM-powered applications - prompt engineering, agent architectures, evaluation, or automation frameworks.
- Can lead a room - effective with engineering teams and C-suite alike, translating technical capabilities into business impact.
- Thrive in ambiguity and move fast. You're defining the playbook, not following one.
Bonus- Experience with automation/workflow platforms (n8n, Zapier, Make, Retool, or similar).
- Background in consulting, professional services, or implementation at a high-growth SaaS company.
- Familiarity with enterprise security and compliance concerns (SOC 2, SSO/SCIM, VPC deployments).
