Job DescriptionTitle:
Solution EngineerLocation:
Dallas, TxTravel: 30% - 40%Your Role As a Solutions Engineer, you will serve as the primary technical partner to the Sales organization and the lead engineer responsible for developing accurate, customer ready data center fit out solutions. You will translate customer requirements into practical, technically sound data center designs that account for space, power, cooling, and operational constraints. This includes creating and reviewing layouts, evaluating feasibility, and guiding customers through the tradeoffs and decisions that shape their infrastructure footprint.
This role requires strong working knowledge of both electrical and mechanical data center systems-including generators, UPS systems, switchgear, chillers, CRAC/CRAH units, airflow design, and emerging liquid cooling methods-along with hands-on experience using layout or modeling tools such as AutoCAD. You do not need to be a deep-driving subject matter expert, but you must be able to confidently speak the customer's language and translate technical concepts into clear, business aligned recommendations.
You will work directly with customers throughout the engagement: conducting site tours, leading technical presentations, validating requirements, reviewing fit outs design, and ensuring the proposed solution is fully aligned with Digital Realty's capabilities and the customer's operational needs. Connectivity (cross connects, carriers, cloud onramps) is huge plus.
What You'll Do
- Partner with Sales during customer discovery sessions to understand capacity, power, cooling, and layout requirements
- Design and propose data center fit outs including cage/cabinet layouts, electrical distribution, and cooling configurations
- Use AutoCAD or similar tools to review or create customer layout concepts
- Lead discussions on generators, UPS systems, switchgear, grounding, power density, and redundancy models
- Translate cooling requirements into viable solutions involving chillers, CRAH/CRAC units, airflow design, hot/cold aisle separation, and emerging liquid cooling methods
- Guide customers through the technical feasibility of their requested solutions
- Support RFP/RFI technical responses, solution write-ups, capacity reviews, and infrastructure diagrams
- Work with engineering, operations, and delivery teams to validate feasibility and timelines
- Conduct customer tours and provide clear, confident explanations of technical infrastructure
- Provide connectivity guidance on cross connects, carriers (AT&T, Verizon), cloud onramps (Azure, AWS), and service fabrics
- Stay current on data center mechanical, electrical, and interconnection trends
What You'll Bring
- Experience in pre-sales engineering, solutions engineering, or technical consulting
- Strong working knowledge of data center electrical systems (generators, UPS, switchgear, grounding, distribution)
- Strong working knowledge of mechanical systems (chillers, CRAC/CRAH, airflow, liquid cooling, thermal design)
- Ability to create or interpret data center layouts, ideally with AutoCAD or equivalent
- Experience speaking with enterprise customers and translating technical requirements into feasible solutions
- Understanding of connectivity basics: cross connects, carriers, cloud providers (Azure, AWS)
- Ability to travel up to 40% for tours, design sessions, and customer workshops
- Excellent communication and technical storytelling skills
- Bachelor's degree in Electrical Engineering, Mechanical Engineering, or related field preferred
